Systematic Quality Assurance Manager with an excellent eye for detail and a knack for devising and establishing effective quality procedures, standards, and specifications. Talented at clearly specifying quality requirements with suppliers and monitoring procedure performance.
Accurate Quality Assurance Manager with 10 years of experience in the quality assurance industry. Adept at establishing requirements that meet quality assurance objectives and standards. Skilled at reporting QA results and project updates to management.
Responsible and hardworking with the ability to collaborate with a team and produce quality work on tight deadlines.
Skilled Production Team Lead with 15 years in high-volume environments focused on establishing and accomplishing challenging goals. Highly effective at optimizing procedures and improving team performance to achieve productivity benchmarks and set new standards for success.
Methodical and well-coordinated administrative professional well-versed in recruitment strategies. Capable of multitasking in fast-paced, deadline-driven environments. Proficient in organizing schedules and paperwork.
Experienced in handling paperwork, data entry, and report writing. Adept at putting together professional employment postings, marketing copy, and employment offer letters. Versed in scanning and uploading applications.
Skills
Data collection
Quality assurance experience
Operation monitoring
Human resource management
Employee training
Presentations
Troubleshooting specialist
Strategic thinker
Initiative to work independently
Business development experience
Leadership development
Recruitment and hiring
Training development
Employee engagement
Company leadership
Administrative support
Documentation
Staff supervision
Customer service
Recordkeeping
Team building
Time management
MS Office
Benefits administrator
Policies implementation
Scheduling
Project management
Education and Training
Six Sigma , Expected in – –:Green Belt - GPA:
Achieve GlobalSan Diego, CA, Expected in – –:Public Speaking. - GPA:
Six Sigma , Expected in 11/2014 – –:White Belt - GPA:
Lathrop High SchoolLathrop, MOExpected in 05/2020 – –High School Diploma: - GPA:
Experience
1-800-Flowers.Com, Inc. - Quality Assurance Manager Lake Forest, IL, 12/2016 - Current
Supervised and guided inspectors, technicians and other staff.
Established product specifications and quality assurance practices.
Reviewed customer interactions and activity reports to identify and address concerns.
Monitored product trends and suggested changes.
Managed the recruitment and hiring of new employees.
Established procedures and quality standards.
Monitored production processes and adjusted schedules.
Read and interpreted standard operating procedures to complete work in an accurate and efficient manner.
Organized, scheduled and assigned production work across team members for task balance.
Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
Inspected finished products for quality and adherence to customer specifications.
Managed quality control and maintained a high level of customer satisfaction.
Hired and managed staff, overseeing any personnel grievances.
Drove team performance through effective training, coaching, and motivation of line employees.
Appraised customers' requirements and worked to maintain high satisfaction.
Reviewed current standards and policies.
Worked with managers to implement the company's policies and goals.
Helped achieve company goals by supporting production workers.
Planned and laid out work to meet production and schedule requirements.
Marriott International - Maintenance Chief Camarillo, CA, 05/2012 - 01/2015
Determine schedules, sequences, and assignments for work activities, based on work priority, the quantity of equipment, and skill of personnel.
Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
Investigate accidents or injuries and prepare reports of findings.
Monitor employees' work levels and review work performance.
Requisition materials and supplies, such as tools, equipment, or replacement parts.
Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
Develop, implement, or evaluate maintenance policies and procedures.
Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs.
Confer with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs.
Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions.
Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures.
Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.
Cordially interacted with customers and displayed professional appearance as a representative of the company.
Autozone, Inc. - Military Recruiter Decatur, AL, 05/2009 - 05/2012
Interpret and explain human resources policies, procedures, laws, standards, or regulations.
Hire employees and process hiring-related paperwork.
Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
Review employment applications and job orders to match applicants with job requirements.
Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
Schedule or conduct new employee orientations.
Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
Confer with management to develop or implement personnel policies or procedures.
Contact job applicants to inform them of the status of their applications.
Interview job applicants to obtain information on work history, training, education, or job skills.
Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals
Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.
United States Marine Corps - Motor Transport Mechanic City, STATE, 12/2003 - 04/2009
Evaluated all vehicle systems to assess function and uncover defects.
Removed and disassembled defective diesel engines in automobiles, trucks, buses and construction vehicles to complete repairs.
Diagnosed problems with brakes, steering, and transmissions using visual inspections, computer programs, and specialized equipment.
Completed preventative maintenance on engines, transmissions, tires, and other vehicle systems.
Tracked findings and all actions are taken in the computer system.
Placed orders for parts necessary to complete vehicle repairs and installations.
Tracked findings and all actions are taken in the computer system.
Operated specialty equipment, standard tools, and gauges to complete assessments and repairs.
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