Quality Assurance Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Versatile Quality Assurance Manager  trained in ISO 9000  who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of Quality Assurance  and an unsurpassed work ethic.
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Management
  • Flexible
  • Presentations
  • Dedicated
  • Procedure development
  • Analytical
  • Team building
  • Personable
  • Process improvement strategies
  • Inventory control
  • Troubleshooting and problem solving
  • Built, implemented, and obtained certification for my companies Quality Management System. 
  • Assisted in the building and certifying our overseas manufacturer's quality system
01/2012 to Current
Quality Assurance Manager A Place For Mom Cincinnati, OH,
  • Experienced in ISO/IEC 80079-34, ISO 9001:2008 (2015), and other quality functions such as:
  • continuous improvement
  • quality control
  • documentation
  • quality management
  • supervising a quality team.
  • Certified lead auditor for ISO 9001.
  • Proficient in internal auditing and root cause analysis, product quality management, project management, and writing.
  • Proficient/able to interpret and implement quality assurance standards
  • Responsible for ensuring product and packaging standards are met through product quality management utilizing product quality control and product quality assurance, this includes reliability, usability, aesthetics and performance.
  • Responsible for customer service related to return merchant authorizations (RMA), root cause analysis
  • liaison with the manufacturer, and R&D to resolve issues with corrective and preventive actions, including the ECR/ECO process
  • Create quality assurance policies and procedures.
  • Evaluate adequacy of quality assurance standards in relation to the quality management system (QMS), sampling procedures, and directions for recording and reporting quality data.
  • Review the implementation and efficiency of quality and inspection systems throughout the quality management system; plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
  • Conduct and document internal audits and other quality assurance activities such as non-conformance issues.
  • Coordinate and support on-site audits conducted by 3rd party auditors.
  • Analyze data to identify areas for improvement in the quality system and monitor risk management activities ensuring safety assurance is met company wide.
07/2010 to 02/2011
Production Planner Collins Aerospace Phoenix, AZ,
  • Analyzed and planned production of products
  • In charge of organizing production paperwork, such as Purchase orders and delivery schedules
  • MRP: forecasting production
  • Ensure smooth operations throughout the production and distribution life of a given product.
  • Monitoring production rates and raw material levels
  • Planned and prepared production schedules for manufacture
  • Created master schedule to establish sequence and lead time of each operation to meet shipping dates per sales forecasts or customer orders
  • Analyzed production specifications and performed mathematical calculations to determine manufacturing processes
  • Planned and scheduled workflow for each machine per previously established manufacturing sequences and lead times
  • Conferred with department supervisors to determine status of assigned projects.
  • Expedited operations that delay schedules and alters schedules to meet unforeseen conditions.
  • Created, analyzed, and maintained spread sheets for all company products
  • Organized/presented executed company meetings: current production review/future strategies/marketing/production
  • Liaised closely with buyers, including inventory and purchasing of raw materials of machined products
  • Maintained daily production status reports; provided snapshots of next-day setups and workloads
2006 to 2010
Logistics Embarkation Chief United States Marine Corps City, STATE,
  • Prepared supplies and equipment for Military deployments via all modes of transportation (Truck, Cargo Plane, Cargo Ship, Rail)
  • Trained in the Automated Information Systems (AIS) that are utilized throughout the U.S. Defense Transportation system (DTS) to account for and track Cargo during transportation including personnel (Troops)
  • Trained in cargo plane and cargo ship load planning, in accordance with federal requirements
  • Assist with the preparation, planning, and execution of strategic mobility plans
  • Performed multiple logistics administrative duties
  • Maintained logistics data
  • Coordinate combat logistics functions in support of Military operations and deployments
  • Served as Combat Cargo Assistants (CCAs) onboard naval amphibious assault ships

Expected in Current
MBA: Business
University of Phoenix - San Diego, CA
Expected in 2013
Bachelor of Science: Business Administration
University of Phoenix - San Diego, CA
Business Administration
Expected in 2009
: General Education
Ashford University - Jacksonville, NC
General Education
Expected in 2008
: Hazardous Material
US Naval School - Athens, GA
Expected in 2006
: Logistics
- Jacksonville, NC
Quality assurance/Management 
  • Continuous improvement
  • Internal auditing
  • ISO 9001 and ISO/IEC 80079-34 
  • Manufacturing processes
  • Customer service
  • Documentation
  • Inspection
  • Policies
  • Problem solving
  • Reporting
  • Risk management
  • Safety
  • Spread sheets
  • Forecasting
  • Inventory
  • Organizing  
  • Packaging 
  • Team Building
  • Shipping
Project Management
  • Presentations
  • supervising
Additional Information
  • Honorable Discharge, Active Duty, USMC
  • US Citizen
  • US Driver's License

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Resume Strength

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Resume Overview

School Attended
  • University of Phoenix
  • University of Phoenix
  • Ashford University
  • US Naval School
Job Titles Held:
  • Quality Assurance Manager
  • Production Planner
  • Logistics Embarkation Chief
  • MBA
  • Bachelor of Science

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