Livecareer-Resume

Quality Assurance Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Operation professional with 7 years of assisting/leading teams to meet performance targets and exceed client expectations. Comfortable working with minimal supervision, detail-oriented, and servicing clients of all sorts. Key strengths include team leadership, strong communication, strong interpersonal skills, cross-functional collaboration, ability to identify problems and implement solutions, and the ability to grasp new concepts quickly and efficiently. Seeking a new job opportunity that will allow me to utilize my skills within operations in order to gasp a management position.

Areas of expertise
  • Microsoft Office Suite
  • Problem-Solving/Strategic planning
  • Analysis & Research
  • Team Collaboration
  • Attention to Detail
  • Strong Organization skills
  • Training and Development
  • Leadership
  • Bilingual - Spanish & English
Experience
Quality Assurance Manager, 04/2018 to Current
Agropur Inc. Scotia, NY,
  • Fielded customer complaints and rectified service issues.
  • Established product specifications and quality assurance practices.
  • Monitored product trends and suggested changes.
  • Appraised customers' requirements and worked to maintain high satisfaction.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Kept records of quality reports and statistical reviews.
  • Reviewed current standards and policies.
  • Established procedures and quality standards.
  • Maintained clean and organized work areas.
  • Worked with managers to implement the company's policies and goals.
  • Actively suggested operational improvements to enhance quality, improve production times, and reduce costs.
  • Helped achieve company goals by supporting production workers.
  • Reviewed the performance of subordinates.
  • Drove team performance through effective training, coaching, and motivation of line employees.
  • Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
  • Read and interpreted standard operating procedures to complete work accurately and efficiently.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Implemented new quality assurance and customer service standards.
  • Provided analytical, planning, and coordination support on projects as assigned, reviewing, interpreting, analyzing, and illustrating data to stimulate and support enlightened decision making.
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
Second Signatory/ Center Manger, 02/2013 to 04/2018
Grameen America Inc City, STATE,
  • Responsibilities included as a center manager
  • Interacting & Responsible for 560 Borrowers (Clients)
  • Responding appropriately to Borrower issues.
  • Recruited & Trained new borrowers and verify that they meet all the requirements to enter our micro-loan program.
  • Maintain financial records for each borrower.
  • Meet with borrowers weekly to conduct loan transactions, advise, counsel.
  • Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Responsibilities included as Second Signatory:
  • Serve as a link between management and employees by handling questions helping resolve work-related problems.
  • Maintaining clean and safe work environment.
  • Responsible for the disbursement process daily and accounting daily and weekly.
  • Keeping office stocked with any office supplies needed.
  • Helping with bank reconciliation monthly.
  • Managed work and performance of more than 8 employees.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Trained initial personnel, established critical internal functions, and outlined scope of positions for organization.
  • Created, managed, and executed office plans and communicated company vision and objectives to motivate teams.
Dispatcher Customer Service Representative, 02/2011 to 08/2013
Acena City, STATE,
  • Tasks include order taking, answering incoming calls and analyzing the callers' problem.
  • Acting as an extension for business assigning complaint ID and giving the customer an approximate time necessary for the resolution of the problem.
  • Expertly receiving and responding to customer inquiries regarding orders, shipping, billing, returns, and technical support.
  • Consistently maintained 90% customer service satisfaction ratings through quality control and Message taking.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed investigations to verify and resolve customer or client complaints.
  • Documented all changes in computer tracking system.
  • Planned, organized, and managed subordinate staff's work to accomplish consistent work within organizational standards.
  • Actively listen to customers' requests, confirming full understanding before addressing concerns.
Education and Training
: Digital Web & Design, Expected in
to
Queens Community College CUNY - Bayside, NY,
GPA:
High School Diploma: , Expected in 06/2009
to
Thomas A. Edison Career And Technical Academy - Jamaica, NY,
GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

80Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Queens Community College CUNY
  • Thomas A. Edison Career And Technical Academy
Job Titles Held:
  • Quality Assurance Manager
  • Second Signatory/ Center Manger
  • Dispatcher Customer Service Representative
Degrees
  • Some College (No Degree)
  • High School Diploma

Similar Resume

View All
Quality Assurance Manager
Quality Assurance Manager
Quality Assurance Manager