Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Insightful Quality Assurance Manager with 13+ years of experience. Reviews and updates production processes to increase consistency, minimize waste and capitalize on latest technological developments. Systematic problem solver in pursuit of boundless progress. Excellent problem solving, data collection, data analysis , communication, organization and collaboration skills. Experienced in managing supplier development efforts, ensuring compliance with specifications and acting as liaison with critical suppliers.

  • Problem Solving abilities - 5 Why, Fishbone, 8D, APQP, and DMAIC .
  • Analytical skills- SPC , DFSS , DOE set-up and analysis , Taguchi Methods, Data collection and analysis.
  • Lean tools and techniques -FMEA, TPS, Kaizen, PDCA, Jidoka, Catch Ball process among others .
  • Quality development and control methods; CtQ ,DfSS,APQP, FMEA, Control Plans, etc.
  • Quality Improvement practices - Process, Product and People-based.
  • Leadership experience in Staff Training ,development, Supervision, performance improvement ,Engagement , resource planning and Policy Reinforcement.
  • Effective Change management leader.
  • Efficient in analyzing data , creating reports, and presenting them to all interested parties.
  • Proficient in risk management principles and practices .
  • Knowledge of reliability testing methods and testing.
  • Quality management standards and requirements - AS9100, ISO9001, IATF, NCA-3800, S-1000, VDA, etc,.
  • Experience with various product Quality testing tools, methods and processes.
  • Working knowledge in implementing new ERP system.
  • Excellent written and verbal communication skills.
  • Ability To Manage and collaborate multiple projects in highly competitive environments.
Work History
Quality Assurance Manager, 01/2008 to Current
Aetna Inc.Fairfax, VA,
  • Spearheaded and Participated in several Problem-solving projects /Events using tools like Ishikawa, 8D, Six Sigma DMAIC, and 5 Why. And helped Reduced External Non Conformance PPM by 60% (2019:2020)
  • Developed and conducted several DOEs to help solve customer issues , Supplier Defects and improve Quality of products.
  • Worked with suppliers to improve their performance and reduce DPPM.
  • Developed, Maintained, and updated PFMEAs, Control plans for new and existing products and processes.
  • Worked with suppliers to establish PPAP process , develop PFMEA, Control plans and process flow diagrams.
  • Specified quality requirements of raw materials with suppliers.
  • Actively participated and initiated several lean initiatives - Kaizen, TPS, Just do it etc,.
  • Improved processes to reduce variation and increase Quality and through put.
  • Successfully managed and completed executive teams strategic deployment activities and projects .
  • Provided regular updates to executive leadership on quality metrics, communicating consistency problems or production deficiencies .
  • Collaborated with various value streams to provide training on improved or new processes and assist with creation and maintenance of quality training.
  • Planned , Budgeted and assisted to establish New internal Lab.
  • Managed , established, and completed internal and external validations for introduction and development of new product manufacturing department and New Suppliers.
  • Facilitated change management strategies and incorporated functional area infrastructure to support demand planning and supply initiatives.
  • Designed, Maintained, Authorized, and implemented Quality Assurance/ regulatory and customer SOPs to control, Drive standardization, and improve quality and operational efficiency.
  • Led continual development, implementation, and Management of QMS system to effectively meet AS9100 Rev D , IATF, ISO 9001:2015 and other certification standards.
  • Oversaw staff training program to ensure all employees are Educated and Empowered on QA standards and are sufficiently ,and job specially trained on Quality processes, changes, and procedures.
  • Conducted Internal audits and worked with customers and vendors on several external reviews to meet various Quality Management system requirements.
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
  • Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
  • Assisted with hiring of new employees, performance management, and training.
  • Managed, Assessed, and developed team of 2 Engineers and 4 Quality Technicians.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Reduced Overtime to < 10 hours per week by effectively managing resources ,
  • Developed and helped employees understand and use process capability parameters and SPC charts.
  • Worked as Quality SME for blueprinting , testing, training and implementing Microsoft Dynamics AX ERP system.
Database Analyst, 05/2007 to 08/2007
Avera HealthSioux Falls, SD,
  • Design/Developed/Tested HR database as per company requirement.
  • Trained 3 users on human resource database functionality and operation.
Intern, 05/2007 to 08/2007
TegnaFort Smith, AR,
  • Worked on various internal, external, and returned product quality audits.
  • Analyzed existing workflow and provided suggestions to improve quality by implementing permanent Corrective actions.
  • Collectively worked with various departments to ensure quality practices are understood and followed.
  • Conducted various Quality and Reliability tests on multiple products.
Master of Science: Industrial Engineering, Expected in
Northern Illinois University - Dekalb, IL
Bachelor of Technology : Mechanical Engineering, Expected in
Jawaharlal Nehru Technological University - Hyderabad, India,
  • Certified Six Sigma green belt from ASQ
  • Manager Development certified from UWM
  • TWI instruction trainer certification
  • Several Lean and Problem solving tool certifications

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Resume Overview

School Attended

  • Northern Illinois University
  • Jawaharlal Nehru Technological University

Job Titles Held:

  • Quality Assurance Manager
  • Database Analyst
  • Intern


  • Master of Science
  • Bachelor of Technology

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