Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Organized Quality Assurance Manager with 11 years of managerial experience in Food Quality and Food Safety. Dedicated to detail-oriented production inspections and collaborating with various departments. Proficient in daily product sampling and performing internal in-house audits and annual SQF audits.

Perform regular internal facility audits utilizing the companies tools to follow the GFSI/SQF code, with immediate internal notifications of results. Track all facility policy, procedure and corporate changes, updating as needed, as well as tracking all periodic quality assurance reports required by Corporate lab and Corporate SQF coordinator. Review findings and assign responsibility for corrective action found during internal in house audits also write and attach any work orders for each audit and timelines for each work orders and audit deviations. Make recommendations to department heads for policy and procedure changes that will increase the effectiveness and efficiency of the facility. Educate and train audit teams on audit standards, practices, and corrective actions plana. Monitor each team to ensure each deviation is closed in the appropriate timeline. Destroy or place non-conforming products and materials on Hold. Monitor any adjustments made per Corporate R&D on formulas and measuring instruments that are required based on customer specification requirements. Inspect and data such as weights, correct labels, correct codes from samples that are taken during production.

  • Product inspections
  • Operation monitoring
  • Human resource management
  • Quality assurance experience
  • Knowledge of auditing systems
  • Employee training
  • Presentations
  • Budget preparation
  • Data collection in
  • Materials inspection
  • Vendor and Client Relations
  • Correction action planning
  • Sampling
  • Problem-solving skills
  • Sound decision-making abilities
  • Collaboration skills
  • Project management
Quality Assurance Manager, 11/2010 - Current
Afl Kent, WA,
  • Established product specifications and quality assurance practices.
  • Troubleshot product issues and fix problems.
  • Review customer interactions and activity reports to identify and address concerns.
  • Monitor product trends and suggested changes.
  • Supervise and guide inspectors, technicians and other staff.
  • Kept records of quality reports and statistical reviews.
  • Answer customer complaints and issue corrective actions.
  • Appraise customers' requirements and work to maintain high satisfaction.
  • Complete various quality audits for different departments.
  • Review and maintain current standards and policies, procedures and quality standards.
  • Inspect, and issue maintenance or request replacement of malfunctioning equipment and tools.
  • Collaborate with management to discuss effective plans for resolving major quality problems.
  • Work with corporate R&D to complete timely tests and facilitate smooth product releases.
  • Document identified defects using trends and helped develop testing and resolve issues with new product's..
  • Monitor inventory to effectively follow FIFO policy and procedure..
  • Test products to ensure specifications and ingredient levels conformed with best practices and quality standards.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Consulted with management and personnel to educate on QA standards.
  • Performed frequent QA product quality evaluations for Gilster Mary Lee, including Acidity testing pH levels and Brix level.
  • Increase process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.
  • Implement continuous improvement programs that generated substantial revenue gains.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Created and maintained registration systems for events and meetings to optimize schedules.

SQF Practitioner

  • Developed and run the SQF system
  • Develop and execute in-plant procedures and implement corporate procedures/templates to achieve and sustain compliance with the SQF system including level 2 SQF system requirements
  • Oversee compliance with and maintenance of SQF systems through a process that effectively reviews, monitors and reassesses the effectiveness of all elements of the program (e.g., commitment, verification, validation, pre-requisite programs, document control, procedures, training) to ensure ongoing compliance and certification
  • The site’s Lead Practitioner that works with the SQF certi
  • Built and oversee the In-House Audit program. I am apart of one of the four practitioner that leads Assist in leading the quarterly in-house SQF self-audit using the SQF audit form to review SQF program status, level of participation and commitment at plant level
  • Develop and maintain an action register to manage audit follow-ups
  • Verify employee food safety training is conducted in a timely manner with proper documentation/verification
  • Provide guidance and leadership where potential risks have been identified that could impact food safety or quality
  • Perform project related tasks.
  • Follow established programs, policies and practices to produce safe, quality foods that meet regulatory and company requirements
  • Support the development, implementation, maintenance, and ongoing improvement of the SQF 2000 Systems

HACCP Coordinator

  • Sound knowledge of GMP, SSOP, HACCP and labeling
  • Initiated and coordinated HACCP validation exercises
  • Trained plant personnel on requirements of HACCP and related programs
  • Good analytical skills and excellent computer skills
  • Excellent communication and organizational skills
  • Excellent leadership and interpersonal skills and ability
  • Outstanding ability to identify problems, gather data and draw suitable conclusion
  • In-depth knowledge of HACCP requirements and USDA regulations, directives and notices
  • Good analytical skills and excellent computer skills
  • Excellent communication and organizational skills
  • Excellent leadership and interpersonal skills and ability

License Pest Control Operator

  • Oversee the pest control program at Wilson Gilster Mary Lee
  • Maintained constant communication with district office, managed inventory, and completed requisite documentation.
  • Complied with OSHA and material label policies and procedures.
  • Education and Training for Integrated Pest Management Training, Entech Fogging system, Herbicides and Pesticides used at GML, Outside Bait stations, Tin cat


Financial Aid Secretary, 08/2004 - 12/2006
Arkansas State University-Marked Tree City, STATE,
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Gave workshop and other group presentations to inform students of options and educate on financial aid process.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
  • Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintained organized filing system of paper and electronic documents.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Checked office supplies stock and placed orders to maintain levels.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Education and Training
Associate of Arts: Data, Expected in 05/2006
Arkansas State University Technical College - Marked Tree, AR,
  • SQF Practitioner - 2011
  • PCQI, Gilster Mary Lee - 2018
  • Certified Lean Management, Gilster Mary Lee - 2011
  • Licensed PCO - 2010

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School Attended

  • Arkansas State University Technical College

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  • Financial Aid Secretary


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