Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
Quality Assurance Manager, 01/2012 to 01/1 Afl – Austin, TX,
Prepare daily, weekly, and monthly quality reports and coordinate with sales team to ensure appropriate target customers are identified for each respective harvest.
Inspect cooler and field operations to ensure proper protocol is executed on a consistent basis.
Perform weekly food safety audits ensuring cooler and field operations are in compliance with company's food safety program.
Responsible for working with inspectors and external auditors to ensure quality requirements on all incoming and outgoing produce are achieved.
Coordinate training and enforcement of sanitation and quality control practices for all employees.
Inspect incoming produce and provide grading in accordance with industry standards.
Manage communication with field supervisors on unsatisfactory quality.
Develop and discuss best practices with field supervisors to ensure highest quality standards are achieved.
Prepare and analyze shelf-life tests and present recommendations to sales team and field management.
Create processes to handle special orders for specialized products.
Work closely with customer QA departments and company sales team to assist in achieving highest level of customer satisfaction.
Liaison for receiving, cooling, and shipping orders between sales staff and field supervisors.
Responsible for $40K in monthly purchases of supplies for field, cooler, and QA departments.
Manage $500K in field supplies inventory ensuring supply levels meet usage demands.
Responsible for interviewing, hiring, and training all new employees in the QA department.
Team Leader, 01/2005 to 01/2012 Sika Corporation – , MO,
Preformed food safety audits for Raley's and Nob Hill Foods for all retail locations chain wide.
Analyzed food safety audit results and made recommendations to executive management.
Managed store wide inventory of $2M including conducting inventory counts on a monthly basis.
Managed day-to-day store operations for all departments.
Oversaw the operations of the setup of 13 Raley's store grand openings across California.
Responsible for managing customer relations ensuring the store met corporate customer service requirements.
Coordinated and created schedules for over 100 employees on a weekly basis.
Oversaw payroll processing and approval on a weekly basis.
Responsible for interviewing, hiring, and training all new employees for all positions at the store.
Responsible for accounts receivable and accounts payable duties including inputting cash receipts and processing vendor bills.
Retail & Service Head Clerk, 01/1995 to 01/2005 Crocs – Boston, MA,
Managed employees and team members in multiple departments including produce, deli, butcher shop, bakery, floral, night merchandising crew, and liquor.
Held numerous leadership and official positions including head checker, deli manager, night-crew manager, bakery specialist and produce specialist.
Promoted store brand through quality of service and positive customer relations.
Performed as an integral part of the service team meeting daily sales goals exceeding $80K.
Visual Merchandising Manager, to – , ,
Drive financial results by identifying visual merchandising solutions and leading teams to maximize sales to increase overall profitability.
Ensure stores leaders and teams are trained on how to interpret Raley's visual guides, merchandising techniques, visual adjacencies, and category events to create a great guest experience.
Manage and resolve merchandising challenges that include adaptations to store layout, volume, inventory and sales trends.
Lead, coach and motivate teams to assess merchandising skills that drive increased guest loyalty and sales growth.
Foster outstanding cross-functional partnerships between merchandising, field leaders, and store leaders to drive effective communication.
Leverage a close connection with the Headquarters Merchandising team to further develop Visual Merchandising processes.
Provide training and guidance around adjustments to stores merchandise presentation based on space, inventory levels and out of stocks.
Education
Bachelor of Science: Operations/Supply Chain Management, Expected in 2018 Golden Gate University - , GPA: Operations/Supply Chain Management
Associates: Arts-Universal Studies, Expected in Monterey Peninsula College - , GPA: Arts-Universal Studies
Certificate of Completion - HACCP/HARPC: , Expected in 2015 THE National Environmental Health Association - , GPA:
Certificate of Completion- Food Safety Auditor: , Expected in 2016 - , GPA:
FSPCA Preventive Control Qualified Individual
GFDI Certificate-Global Food Defense & Crisis Management: , Expected in - , GPA:
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School Attended
Golden Gate University
Monterey Peninsula College
THE National Environmental Health Association
Job Titles Held:
Quality Assurance Manager
Team Leader
Retail & Service Head Clerk
Visual Merchandising Manager
Degrees
Bachelor of Science
Associates
Certificate of Completion - HACCP/HARPC
Certificate of Completion- Food Safety Auditor
FSPCA Preventive Control Qualified Individual
GFDI Certificate-Global Food Defense & Crisis Management
