Quality Assurance Manager Resume Example
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QUALITY ASSURANCE MANAGER
Professional Summary
Thorough Quality Assurance Manager capable of creating successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections.
Skills
Work History
Quality Assurance Manager, 11/2013 to 05/2020
Afl – San Francisco , CA
Afl – San Francisco , CA
- Reported production malfunctions to managers and production supervisors
- Implemented new quality assurance and customer service standards
- Inspected products and worker progress throughout production
- Monitored staff organization and suggested improvements to daily functionality
- Assured consistent quality of production by implementing and enforcing automated practice systems
- Ensured all legal standards were met
- Applied coaching techniques and tools to support managers and team members in improving performance
- Determined quality department standards, practices and procedures
- Reviewed drawings for accuracy
- Generated packing slips and insure all materials were loaded on trucks to be shipped to customers
- Worked with team members to insure that they understood what they were fabricating off of the drawings
Plant Manager, 01/1999 to 10/2011
Veolia – Reading , PA
Veolia – Reading , PA
- Provided direction and leadership to all levels of employees and managers
- Identified and implemented viable strategies for continuous improvement
- Optimized processes to maximize efficiency
- Directed employees and related programs to maximize team productivity and facility output
- Made strategic decisions and developed key plans that affected direction of business
- Oversaw daily operations of 15,000 sq. ft. manufacturing plant
- Reduced costs by eliminating materials waste and unnecessary labor hours
- Maintained quality of product with robust inspections and assessment team
- Organized and guided operations of production, processing and machinery according to business procedures and protocols
- Monitored and supported progress of plant production orders bymanaging shop capacity and loading functions at 2 facilities
- Tracked data about all aspects of production to assess areas in need of improvement
- Maximized plant safety through proactive strategies and well-structured training
- Managed efficient, safe and compliant disposal of waste materials from plant operations
- Assessed logs and reports to identify inefficiencies, boost production levels and enhance safety
- Redesigned operational workflow processes to maximize efficiency
Shop Supervisor, 03/1991 to 10/1998
Herc Rentals Inc. – Memphis , TN
Herc Rentals Inc. – Memphis , TN
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
- Organized ongoing maintenance schedules to boost system performance
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
- Monitored safety compliance to maintain strict standards and protect team members from harm
- Evaluated final results to determine quality levels and isolate root causes of any identified faults
- Completed projects and work assignments despite tight deadlines
- Checked incoming orders and organized new stock
- Contributed to development, implementation and execution of maintenance programs
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
- Developed and implemented employee incentive programs to promote top performance
- Supervised daily operations, including employee performance, preventive maintenance and safety
Store Supervisor, 07/1986 to 03/1991
Erickson Living – Overland Park , KS
Erickson Living – Overland Park , KS
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
- Answered questions about store policies and concerns to support positive customer experiences
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Greeted customers and directed to requested products
- Checked packages and merchandise for damage and quickly notified vendors to request replacements
- Blocked and faced products on displays and shelves in accordance with company policy
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
Education
High School Diploma: 06/1986
Brick Township High School - City, State
Brick Township High School - City, State
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Resume Overview
School Attended
- Brick Township High School
Job Titles Held:
- Quality Assurance Manager
- Plant Manager
- Shop Supervisor
- Store Supervisor
Degrees
- High School Diploma : 06/1986
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