Quality Assurance Manager Resume Example Company Name

QUALITY ASSURANCE MANAGER

Professional Summary

Thorough Quality Assurance Manager capable of creating successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections.

Skills

Staff training and development

Process Improvement

Teamwork / Collaboration

Policy reinforcement

Quality Management

Staff Management

Work History

Quality Assurance Manager, 11/2013 to 05/2020
Company Name – City, State

Reported production malfunctions to managers and production supervisors
Implemented new quality assurance and customer service standards
Inspected products and worker progress throughout production
Monitored staff organization and suggested improvements to daily functionality
Assured consistent quality of production by implementing and enforcing automated practice systems
Ensured all legal standards were met
Applied coaching techniques and tools to support managers and team members in improving performance
Determined quality department standards, practices and procedures
Reviewed drawings for accuracy
Generated packing slips and insure all materials were loaded on trucks to be shipped to customers
Worked with team members to insure that they understood what they were fabricating off of the drawings

Plant Manager, 01/1999 to 10/2011
Company Name – City, State

Provided direction and leadership to all levels of employees and managers
Identified and implemented viable strategies for continuous improvement
Optimized processes to maximize efficiency
Directed employees and related programs to maximize team productivity and facility output
Made strategic decisions and developed key plans that affected direction of business
Oversaw daily operations of 15,000 sq. ft. manufacturing plant
Reduced costs by eliminating materials waste and unnecessary labor hours
Maintained quality of product with robust inspections and assessment team
Organized and guided operations of production, processing and machinery according to business procedures and protocols
Monitored and supported progress of plant production orders by managing shop capacity and loading functions at 2 facilities
Tracked data about all aspects of production to assess areas in need of improvement
Maximized plant safety through proactive strategies and well-structured training
Managed efficient, safe and compliant disposal of waste materials from plant operations
Assessed logs and reports to identify inefficiencies, boost production levels and enhance safety
Redesigned operational workflow processes to maximize efficiency

Shop Supervisor, 03/1991 to 10/1998
Company Name – City, State

Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
Organized ongoing maintenance schedules to boost system performance
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
Monitored safety compliance to maintain strict standards and protect team members from harm
Evaluated final results to determine quality levels and isolate root causes of any identified faults
Completed projects and work assignments despite tight deadlines
Checked incoming orders and organized new stock
Contributed to development, implementation and execution of maintenance programs
Created and implemented maintenance program to optimize operational efficiency and reduce downtime
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
Developed and implemented employee incentive programs to promote top performance
Supervised daily operations, including employee performance, preventive maintenance and safety

Store Supervisor, 07/1986 to 03/1991
Company Name – City, State

Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
Answered questions about store policies and concerns to support positive customer experiences
Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
Greeted customers and directed to requested products
Checked packages and merchandise for damage and quickly notified vendors to request replacements
Blocked and faced products on displays and shelves in accordance with company policy
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked

Education

High School Diploma: 06/1986
Brick Township High School - City, State

Resume Overview

School Attended

Brick Township High School

Job Titles Held:

Quality Assurance Manager
Plant Manager
Shop Supervisor
Store Supervisor

Degrees

High School Diploma : 06/1986

Quality Assurance Manager Resume Example

Resume Score: 80%

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