Thorough Quality Assurance Manager capable of creating successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections.
Skills
Staff training and development
Process Improvement
Teamwork / Collaboration
Policy reinforcement
Quality Management
Staff Management
Education
Brick Township High SchoolBrick Town, NJExpected in 06/1986 ā āHigh School Diploma: - GPA:
Work History
Afl - Quality Assurance Manager San Francisco, CA, 11/2013 - 05/2020
Reported production malfunctions to managers and production supervisors
Implemented new quality assurance and customer service standards
Inspected products and worker progress throughout production
Monitored staff organization and suggested improvements to daily functionality
Assured consistent quality of production by implementing and enforcing automated practice systems
Ensured all legal standards were met
Applied coaching techniques and tools to support managers and team members in improving performance
Determined quality department standards, practices and procedures
Reviewed drawings for accuracy
Generated packing slips and insure all materials were loaded on trucks to be shipped to customers
Worked with team members to insure that they understood what they were fabricating off of the drawings
Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
Organized ongoing maintenance schedules to boost system performance
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
Monitored safety compliance to maintain strict standards and protect team members from harm
Evaluated final results to determine quality levels and isolate root causes of any identified faults
Completed projects and work assignments despite tight deadlines
Checked incoming orders and organized new stock
Contributed to development, implementation and execution of maintenance programs
Created and implemented maintenance program to optimize operational efficiency and reduce downtime
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
Developed and implemented employee incentive programs to promote top performance
Supervised daily operations, including employee performance, preventive maintenance and safety
Erickson Living - Store Supervisor Overland Park, KS, 07/1986 - 03/1991
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
Answered questions about store policies and concerns to support positive customer experiences
Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
Greeted customers and directed to requested products
Checked packages and merchandise for damage and quickly notified vendors to request replacements
Blocked and faced products on displays and shelves in accordance with company policy
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
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