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quality assurance manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction. Thorough Quality Assurance Manager creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections. Outgoing Quality Assurance Manager with [Number] years of managerial experience in [Industry]. Committed to high standards of product inspections and customer service with extensive knowledge of [Software] use. Adept at collaborative with various departments for comprehensive quality control.

Skills
  • Internal Audits
  • Policy Reinforcement
  • Human Resource Management
  • Raw Material Inspection
  • Process Documentation
  • Risk and Mitigation Analysis
  • Cause and Effect Analysis
  • Regulatory Compliance
  • Attention to Detail
  • Verbal and Written Communication
  • Staff Training
  • Quality Standards Determination
  • Test Results Interpretation
  • Complaint Investigations
  • Employee Performance Reviews
  • Quality Assurance Evaluation
  • Quality Assurance Inspections
  • Legal Standards
  • Maintaining Quality Assurance Standards
  • Routine Analysis
  • Confidential Records Management
  • Process Analysis
Work History
Quality Assurance Manager, 10/2020 to 04/2021
Aleut Support Services Llc - MainWashington, DC,
  • Implemented new quality assurance and customer service standards.
  • Recorded, analyzed and distributed statistical information.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Established and tracked quality department goals and objectives.
  • Determined quality department standards, practices and procedures.
Regional Director, 08/2015 to 09/2020
Dynamic Workforce SolutionsSeminole, OK,
  • Visited sites periodically to view service levels and adherence to global service standards.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Promoted company by giving exciting and dynamic presentations to customers.
  • Recruited talented individuals bringing [Type] skills to [Type] department.
  • Participated in promotional opportunities and onboarding of new accounts.
  • Represented company at various national and global events.
  • Attended weekly meetings with [Job title] to discuss and optimize strategies.
  • Assessed board packets for completeness, accuracy and compliance with state civil code.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
  • Communicated with staff, patients and healthcare providers to encourage highest quality of service.
Assistant Regional Director, 04/2013 to 08/2017
Anti-Defamation LeagueNew Orleans, LA,
  • Drove collaboration within team to achieve success.
  • Participated in special projects and performed other duties as assigned.
  • Managed and achieved revenue and retention associated with defined region and market channel.
  • Created and executed growth and retention strategy for region.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Interacted well with [Job title]s and customers to build connections and nurture relationships.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
  • Worked directly with management, [Job title]s, and [Type] department to brainstorm, discuss strategy and mitigate [Type] issues.
Education
Diploma: Registered Nurse, Expected in 05/1978 to Texas Eastern School of Nursing - Tyler, TX,
GPA:
Associate of Science: Nursing, Expected in 05/1977 to Tyler Junior College - Tyler, TX,
GPA:
High School Diploma: , Expected in 05/1973 to Robert E Lee High School - Tyler, TX
GPA:
Certifications
  • Licensed /Registered Nurse
  • Certified (SMQT) Health Facility Surveyor
  • Certified HHSC Investigator
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Resume Overview

School Attended

  • Texas Eastern School of Nursing
  • Tyler Junior College
  • Robert E Lee High School

Job Titles Held:

  • Quality Assurance Manager
  • Regional Director
  • Assistant Regional Director

Degrees

  • Diploma
  • Associate of Science
  • High School Diploma

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