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Quality Assurance Manager Resume Example

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QUALITY ASSURANCE MANAGER
Professional Summary

Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation. Multi-talented manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Work History
Bedford Garden Villa - Quality Assurance ManagerBedford, IN06/1998 - Current
  • Inspected products and worker progress throughout production.
  • Collected production samples regularly and performed detailed quality inspections.
  • Implemented new quality assurance and customer service standards.
  • Recorded, analyzed and distributed statistical information.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Ensured all legal standards were met.
  • Prepared and collection production reports.
  • Determined quality department standards, practices and procedures.
  • Established and tracked quality department goals and objectives.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
Bedford Garden Villa - Assistant Managing DirectorBedford, Indiana (IN)06/1998 - Current
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Supervised day-to-day operations of Nursing programs and customer service.
  • Developed and implemented strategies to provide high-quality, creative and integrated business services.
  • Researched issues and took appropriate action to ensure speedy resolution.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Bedford Garden Villa - Human Resources AssistantBedford, Indiana (IN)06/1998 - Current
  • Verified and investigated employment claims and data.
  • Managed employee exit interviews and paperwork.
  • Assisted with meetings and presentations within company.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Recruited and screened qualified potential employees.
  • Maintained and scheduled complex calendars.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
  • Collaborated with management to build and implement effective, modern employment policies.
  • Answered and directed outbound and inbound phone calls per day
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Assisted with on-boarding process of new hires for general orientation
  • Generated and updated complete and accurate employee files for Garden Villa group with over 150+ employees.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Improved productivity initiatives while coordinating itineraries and scheduling appointments.
  • Troubleshot and resolved problems with HR software to enhance production support and minimize downtime.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
  • Counseled leadership and offered actionable initiatives to increase knowledge of compliance-related issues addressing equal employment opportunity and sexual harassment.
  • Improved project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Bedford Garden Vila - Staffing CoordinatorBedford, Indiana (IN)06/1998 - Current
  • Audited workplace, employee and management policies and procedures.
  • Conducted salary survey research for both exempt and non-exempt positions.
  • Developed and facilitated all new-hire orientations.
  • Shadowed employees to determine accurate description of duties and skills required for each position.
  • Interviewed, hired and mentored over 500+ new personnel and oversaw all staffing operations.
  • Advertised job opportunities through attending community events and posting open positions in social media platforms, and job boards.
  • Creating and finalizing staff weekly schedule for 130+ employees
  • Performed urinalysis testing to discourage illegal drugs use in company.
  • Managed employee rewards programs.
  • Collaborated with management to build and implement effective, modern employment policies.
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce environment
  • Determined department's short and long-term hiring needs.
Skills
  • Knowledge of Auditing Systems
  • Quality Control Tests
  • Quality Management
  • Budgeting
  • Use IT Tools
  • Policy reinforcement
  • Knowledge of quality systems
  • Staff training and development
  • Deficiency detection
  • Employee supervision
  • Audit reporting
  • Microsoft word
  • Microsoft excel
  • Type 50 wpm
  • Novatime, Kronos and On shift
  • Powerpoint
Education
05/2001Ivy Tech Community College of IndianaBloomington, inAssociate of Science: Nursing
06/2009Vincennes UniversityVincennes, INAssociate of Science: Nursing
Certifications

Infection Prevention Control Officer

Tuberculosis Instructor

Certified Nursing aide instructor

Licensed Practical Nurse

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Resume Overview

Companies Worked For:

  • Bedford Garden Villa
  • Bedford Garden Vila

School Attended

  • Ivy Tech Community College of Indiana
  • Vincennes University

Job Titles Held:

  • Quality Assurance Manager
  • Assistant Managing Director
  • Human Resources Assistant
  • Staffing Coordinator

Degrees

  • Associate of Science : Nursing
    Associate of Science : Nursing

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