quality assurance manager resume example with 11+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Perceptive leader with solid record of accomplishment in attaining and surpassing targets during 14-year career. Stay on top of maintenance trends to maintain modern, efficient systems meeting needs of diverse leaders . Solid relationship-builder with decisive approach to solving operational problems.

  • Staff training and development
  • Policy reinforcement
  • Scheduling
  • Process Improvements
  • Quality Management
  • Customer Service
  • Logistics Management
  • Budgeting
Arizona State University Tempe, AZ Expected in 2022 Bachelor of Arts : Social Work - GPA :

102 credit hours completed

Work History
Fiserv, Inc. - Operation & Compliance Superintendent
Short Hills, NJ, 09/2021 - Current

  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Antiterrorism/Force Protection monitor for squadron operations.
  • Develops goals and objectives that integrate organizational, supply, transportation and fuels objectives.
  • Assists in formulating policies, concepts, and procedures to ensure that an effective LRS operation is maintained using personnel, equipment, and funding to support the mission.
  • Provides management oversight of the Logistics Readiness Squadron training program to ensure the effectiveness of the squadron enlisted on-the-job-training programs.
  • Maintain knowledge of functional manpower requirements and documents, manning levels, and work with respective flight leadership to address staffing concerns.
  • Ensures coordination with the Global Logistics Support Center and Major Command (MAJCOM) funds managers on the preparation and submission of the General Support Division operating budget.
  • Develops and implements plans and methods to ensure optimum logistical support for financial operating programs within Operation & Maintenance (O&M), and Stock Fund.
Indiana Air National Guard - Quality Assurance Manager
City, STATE, 12/2019 - 08/2021
  • Assist, train and evaluate local quality assurance inspectors (QAE) on their roles and responsibilities as inspectors.
  • Coordinate with squadron leadership to ensure local inspection program policies are being followed.
  • Research and develop inspection practices to guide QAEs through the inspection process, helping track trends and avoid repeat write-ups.
  • Independently assess squadron programs and capabilities, ensuring legal and regulatory requirements are met.
  • Enforce regulation and local polices, recommending changes to better suit needs and concerns of Flights while staying within the developed guidelines.
  • Verify inputs and certify entries for LRS Flights, ensuring Flights are on track to complete CY RILs.
  • Assist in the scheduling, planning and execution of inspections, observations, and exercises at organizational level.
  • Brief squadron commander on monthly status of Flight RILs completion for CY
  • Analyze data from multiple sources to report deficiencies and trends.
  • Assist Flights in developing corrective action plan for write-ups, advising Squadron Commander of local failures.
  • Review Squadron Operations MICT, ensure completion of observations.
  • Aid in developing inspection guidelines for exercises based on analyzed data.
United States Air Force, USAF - Material Handler NCO
City, STATE, 10/2016 - 12/2019
  • Analyze Due-In and Due-out reports, delinquent document listing and clear outdated records quarterly, clearing outdated documents daily.
  • Managed mobility warehouse, accounting for $2 million valued assets; conducting quarterly inventory, ensuring available IPE assets for +1000 base personnel.
  • Plan and forecast inventory operations, accounting for shelf life assets and ensuring asset availability for deploying members based on reporting instructions.
  • Supervise, direct and assessed Airman on warehouse operations and conducted upgrade training for new Airman.
  • Verify MICAP listing and update maintenance activities of status of expedited assets.
  • Armorer for weapon storage, inventory and prepare weapons for issuing and return during deployment operations.
  • Process warehouse functions, pulls and put-away utilizing FIFO method.
  • Maintain RSP kits and prepare kits for deployment
  • Conduct warehouse validations assuring proper warehouse locations
  • Assure proper storage of supply and equipment items, accounting for damage, deterioration, and pilferage items
Company Name - Air Transportation Journeyman
City, State, 07/2008 - 07/2015
  • Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
  • Assessed competing priorities to determine necessary supplies, vehicles and personnel to complete transport duties.
  • Fostered military transportation safety and efficacy, ensuring on time departure with zero safety violations
  • Spearhead the equipment custodian program for the 92nd LRS Small Air Terminal, Maintained listing of all electronic equipment that was assigned to our shop and conducted quarterly inventory checks of all equipment.
  • Instructed weekly course on cargo build up and increment monitor duties and responsibilities, insuring deployment readiness of all base personnel.
  • Coordinate the Pallets and Nets program that included the tracking and distribution of all pallets and nets on Fairchild Air Force Base; conducting quarterly inventory checks to assure mission readiness using military tracking system (GART).
  • Load plan certified for commercial/military air frame and tracker trailers; this involves knowledge of restrictions regarding aircraft and commercial vehicles; (height, weight, hazards and center of balance)
  • Conduct dispatch operations, directing +12 personnel for loading and unloading of cargo and passengers on multiple airframes simultaneously.
  • Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
  • Vehicle Control officer for Small Air Terminal at Fairchild AFB. Vehicles included 10k, 10k AT, Truck, Bus and 25k NGSL,; valued $1.2 million.

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Resume Overview

School Attended

  • Arizona State University

Job Titles Held:

  • Operation & Compliance Superintendent
  • Quality Assurance Manager
  • Material Handler NCO
  • Air Transportation Journeyman


  • Bachelor of Arts

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