Quality Assurance Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Insightful Quality Assurance Manager with 13+ years of experience. Reviews and updates production processes to increase consistency, minimize waste, and capitalize on the latest technological developments. Systematic problem solver in pursuit of boundless progress. Excellent problem solving, data collection, data analysis, communication, organization, and collaboration skills.

  • Problem Solving abilities - 5 Why, Fishbone, 8D, APQP, and DMAIC.
  • Analytical skills- SPC, DFSS, DOE set-up and analysis, Taguchi Methods, Data collection, and analysis.
  • Lean tools and techniques -FMEA, TPS, Kaizen, PDCA, Jidoka, and Catch Ball process.
  • Quality development and control methods; CtQ, DfSS, APQP, FMEA, and Control Plans.
  • Quality Improvement practices - Process, Product, and People-based.
  • Leadership experience in Staff Training, development, Supervision, performance improvement, Engagement, resource planning, and Policy Reinforcement.
  • Effective Change management leader.
  • Efficient in analyzing data, creating reports, and presenting them to all interested parties.
  • Proficient in risk management principles and practices.
  • Knowledge of reliability testing methods and testing.
  • Quality management standards and requirements - AS9100, ISO9001, IATF, NCA-3800, S-1000, VDA, etc,.
  • Experience with various product Quality testing tools, methods, and processes.
  • Working knowledge in implementing a new ERP system.
  • Excellent written and verbal communication skills.
  • Ability To Manage and collaborate on multiple projects in highly competitive environments.
Work History
01/2008 to Current
Quality Assurance Manager Land O' Lakes Evansville, IN,
  • Spearheaded and Participated in several Problem-solving projects /Events using tools like Ishikawa, 8D, Six Sigma DMAIC, and 5 Why. And helped Reduced External Non-Conformance PPM by 60% (2019:2020)
  • Developed and conducted several DOEs to help solve customer issues and improve quality of products.
  • Developed, Maintained, and updated PFMEAs, Control plans for new and existing products and processes.
  • Actively participated and initiated several lean initiatives - Kaizen, TPS, Just do it.
  • The improved process to reduce variation and increase quality and throughput.
  • Successfully managed and completed executive team's strategic deployment activities and projects.
  • Provided regular updates to executive leadership on quality metrics, communicating consistency problems or production deficiencies.
  • Collaborated with various value streams to provide training on improved or new processes and assist with creating and maintaining quality training.
  • Planned, Budgeted, and assisted in establishing New internal Lab.
  • Managed, established, and completed internal and external validations for the introduction and development of new product manufacturing department and New Vendors.
  • Designed, Maintained, Authorized, and implemented Quality Assurance/ regulatory and customer SOPs to control, Drive standardization, and improve quality and operational efficiency.
  • Led continual development, implementation, and Management of QMS system to effectively meet AS9100 Rev D, IATF, ISO 9001:2015, and other certification standards.
  • Oversaw staff training program to ensure all employees are Educated and Empowered on QA standards and are sufficiently and job specially trained on Quality processes, changes, and procedures.
  • Conducted Internal audits and worked with customers and Suppliers on several external reviews to meet various Quality Management system requirements.
  • Collected and analyzed activity data- initiated, developed, and recommended improvements to systems, processes, and procedures to increase productivity and reduce cost.
  • Developed monthly, end-of-quarter, and other statistical reports, including analysis for the leadership team and quality improvement program outcomes studies.
  • Assisted with the hiring of new employees, performance management, and training.
  • Managed, Assessed, and developed a team of 2 Engineers and 4 Quality Technicians.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Reduced Overtime to < 10 hours per week by effectively managing resources.
  • Developed and helped employees understand and use process capability parameters and SPC charts.
  • Worked as Quality SME for blueprinting, testing, training, and implementing Microsoft Dynamics AX ERP system.
05/2007 to 08/2007
Intern Corporation Service Co Harrisburg, PA,
  • Worked on various internal, external, and returned product quality audits.
  • Analyzed existing workflow and provided suggestions to improve quality by implementing permanent Corrective actions.
  • Collectively worked with various departments to ensure quality practices are understood and followed.
  • Conducted various Quality and Reliability tests on multiple products.
05/2007 to 08/2007
Database Analyst Ameriprise Financial Greenwich, CT,
  • Design/Developed/Tested HR database as per company requirement.
  • Trained three users on human resource database functionality and operation.
Expected in
Master of Science: Industrial And Systems Engineering
Northern Illinois University - Dekalb, IL
Expected in
Bachelor of Technology : Mechanical Engineering
Jawaharlal Nehru Technological University - Hyderabad, India,
  • Certified Six Sigma green belt from ASQ
  • Manager Development certified from UWM.
  • TWI instruction trainer certification
  • Several Lean and Problem-solving tool certifications

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Resume Overview

School Attended
  • Northern Illinois University
  • Jawaharlal Nehru Technological University
Job Titles Held:
  • Quality Assurance Manager
  • Intern
  • Database Analyst
  • Master of Science
  • Bachelor of Technology