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Quality Assurance Assistant Manager Resume Example

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QUALITY ASSURANCE ASSISTANT MANAGER
Summary

Organized Quality Assurance Manager with an excellent eye for detail and a knack for devising and establishing effective quality procedures, standards, and specifications. Proficient in daily product sampling and performing accurate audits.

Skills

Proficient in Microsoft applications.

PowerPoint

Excel

Outlook

Access

Excellent communication and interpersonal skills.

High attention to detail

Experience
Quality Assurance Assistant Manager | 02/2014 to Current
Municipal Credit Union - New York, NY
  • Responsible for administrative and operating oversight of consumer lending and membership origination systems.
  • Ensuring loan originating systems are in compliance with regulations. Maintains administrator and liaison with all vendors, systems, and system compliance officers essential to the credit unions ability to originate memberships and consumer loans via technology and
    document compliance for consumer loans only.
  • Oversees lending software updates and releases which includes scripts, development, user testing, acceptance training, regression testing, and implementation.
  • Prepare daily financial reports/documentation outlining loan productivity.
  • Work with supporting departments to prepare quarterly financial reports, documenting the financial health of the company.
  • Investigate, record and resolve member complaints regarding loan servicing and insurance applications.
  • Review loan processing procedures periodically, providing recommendations to senior management on improvements.
  • Maintain excellent business relationship with all operating units to facilitate team work.
  • Assist in the preparation of staff performance evaluations and disciplinary documentation as required.
  • Attend meetings and participate on committees as required.
  • Participate in internal and external department audits.
  • Kept records of quality reports and statistical reviews on loan products.
  • Monitor vehicle collateral reports to ensure credit union security interest is maintained until the loan has matured.
  • Documenting and reporting suspected fraud on loan accounts.
  • Processing SCRA loan recasting for active duty Military personnel.
  • Provide monthly loan volume reports which tracks approval ratios and loan funding totals.
  • Provide consumer loan data to highlight trends.
  • Review loan figures from
Collateral Unit Supervisor | 11/2011 to 02/2014
Municipal Credit Union - New York, NY
  • Reviewed all information and documents relating to vehicle installment loans, lien perfection, satisfactions and insurance claims for Company's collateral protection program.
  • Tasked to act as supervisory liaison between the Credit Union, members and their insurance agencies for processing of portfolio protection insurance claims.
  • Ensured supporting units attached insurance to collateral auto loans when evidence of required insurance was not provided.
  • Kept communication with Department of Motor Vehicles on failed lien filings and possible substitutions of collateral.
  • Authorized the release of credit union security interest on paid auto loans.
  • Reviewed weekly, monthly and annual reports and invoices related to insurance claims process.
  • Prepared and submit check requests to Accounting Department.
  • Reviewed and sign off on staff prepared journal entries.
  • Managed the review of auto loan files, processing request to update loan collateral.
  • Reviewed all reports and screens necessary to purge paid loan files and issue lien releases.
  • Processed required automobile lien applications (MV-900) and uniform commercial code lien request (UCC-1) forms in a timely manner.
  • Supervised the process of all secured loan lien release requests and forward to the appropriate agencies.
  • Notify member and insurance carriers as needed, to retrieve most accurate information
  • Review Collateral unit staff reports to ensure titles and liens are filed and documented accordingly.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Quality Assurance Clerk | 08/2000 to 11/2011
Municipal Credit Union - New York, NY
  • Reviewed consumer loan files for accuracy.
  • Recorded all loan discrepancies and tracked all corrections including turnover time.
  • Recalculated member payments, that were recorded incorrectly.
  • Participated in training to ensure the appropriate level of knowledge is maintained on all loan products, services and regulatory changes.
  • Prepped loan files for audit review.
  • Made Contact third party for member insurance coverage on loan products.
  • Review reports on member loan transaction history reporting any discrepancies.
  • Prepare journal entries to process corrections to loans and member payments.
Education and Training
University of Phoenix - Tempe, AZ
Associate of Applied Science
Psychology, 09/2014
University of Phoenix - Tempe, AZ
BBA
Business Management, Expected in 11/2020
Municipal Credit Union
Management Training Program, 02/2007
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Resume Overview

Companies Worked For:

  • Municipal Credit Union

School Attended

  • University of Phoenix
  • Municipal Credit Union

Job Titles Held:

  • Quality Assurance Assistant Manager
  • Collateral Unit Supervisor
  • Quality Assurance Clerk

Degrees

  • Associate of Applied Science
    BBA

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