Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Driven and compassionate healthcare professional with seventeen years hands-on experience in Radiology, Hematology/Oncology, Pediatric, Chiropractic and General Practice. Adept at development and implementation of quality assurance practices and process improvement across all levels of leadership. Highly experienced in clinical and patient support.

Education and Training
Masters: Healthcare Leadership, Expected in 2015
University of Denver - Denver, CO
Bachelor of Arts: History, Expected in 2009
Colorado State University - Fort Collins, CO
Certification: International Business, Expected in 2009
Universite' Blaise' Pascal - Vichy, Auvergne
Bachelor of Arts: Liberal Arts , Expected in 2008
Colorado State University - Ft. Collins, CO
Skill Highlights
  • Patient-oriented
  • Clinical data analysis
  • Quality assurance and assessment of coded data
  • Knowledge of HMOs/PPOs/EPOs, Medicare and Medicaid
  • Extensive medical terminology knowledge
  • HIPPA compliance
  • Problem resolution ability
  • Relationship and team building
  • Project management
  • Self-motivated
  • Good written communication
  • Proven patience and self--discipline
  • Deadline--driven
  • Coordination, collaboration, development and marketing of the inaugural Radiology Quality Conference
  • Secured conference support and attendance of healthcare leaders from 17 hospitals across 5 competing health systems
  • Raised $15,000 in sponsorship support ultimately covering 63 percent of total cost
  • Supported the development of quality reporting to 19 partner hospitals while meeting never-before-maintained deadlines
  • Operated with little supervision to coordinate, trouble-shoot and address QA department developmental issues, including possible solutions and projected outcomes.
  • Assisted and supported the division and development of the Research and Quality departments during organizational restructuring
  • Provided regulatory support for 15 human clinical trials
  • 2014 Inner Vision Outer Excellence Award--nominated by peers and awarded by committee
  • 2014 November Employee of the Month
Professional Experience
Quality Assurance Assistant, 2013 to 04/2015
Midwest HealthEudora, KS,
  • Responsibilities: Assisted Quality Assurance and Compliance Director with implementation of quality assurance practices, data analysis, reporting and auditing of clinical practices
  • Collaborated and support administrative, systems, IT, billing and clinical staff to develop, implement, measure and support quality assurance program objectives and outcomes.
  • Conducted various focused audits and performed clinical analysis to support evidence-based reporting and decision making by utilizing clinical data, diagnosis and procedure coding
  • Developed and implemented patient satisfaction quarterly reporting, tracking and trending including committee development and quality improvement recommendations to senior leadership
Data Coordinator/Medico-legal Assistant/Quality Assurance Assistant, 01/2012 to 01/2013
RadnetSanta Clara, CA,
  • Performed data support for clinical research Sponsors and Radiology Technologists for data collection and analysis.
  • Collaborated with and provided support to the Research Coordinator, Research Manager, Research Sponsors, Principal and Co-Investigators.
  • Prepared and utilized Electronic Data Capture as well as paper processes for research sponsor submission of study material and de-identified protected health information.
  • Collaborated with Attorneys, Radiologists, Paralegals, and healthcare professionals to accommodate scheduling of depositions and expert witness testimony.
  • Assisted and provided support for the Quality Assurance and Compliance officer to create, implement, and maintain Quality Improvement policies and Maintenance of Certification Processes.
  • Supported fifteen clinical trials including device, oncology and radiology research studies.
Pre-certification Specialist/Centralized Scheduler, 01/2011 to 01/2012
Medical Imaging Of Colorado LLCCity, STATE,
  • Assisted corporate and clinical departments to coordinate patient care for quality outcomes.
  • Collaborated with Insurance companies, medical personnel and patients to ensure insurance coverage of clinical exams including benefit verification and medical record processing.
  • Performed various receptionist duties such as patient scheduling, transmitting documentation, medical records and switchboard operation.
  • Utilized Microsoft Word, Excel, Outlook, RIS, and VSDM for administrative and clinical support purposes.
  • Ensured patient care by scheduling radiology exams according to clinical need in accordance with HIPPA guidelines.
Administrative Assistant - Medical Records/Clinical Receptionist II, 01/2004 to 07/2010
Cancer Center Of The RockiesCity, STATE,
  • Supported Hematology/Oncology providers, chemotherapy nurses and oncology medical assistants to provide quality patient care Addressed patient and family concerns, coordinating with appropriate medical, legal and insurance personnel.
  • Processed and maintained protected health information including critical result monitoring, reporting and protocol form development Performed various receptionist duties, such as dictation, patient scheduling, transmitting documentation, supply ordering, and switchboard operation.
  • Utilized Microsoft Word, Excel, and PowerPoint for data entry, correspondence and report preparation.
Front Office Receptionist, 01/1999 to 01/2002
Arvada PediatricsCity, STATE,
  • Assisted with the needs of medical personnel, office staff, and patients.
  • Verified Insurance coverage including Medicaid and commercial carriers.
  • Performed general clerical duties, such as answering phones, scheduling patient appointments, filing and transmitting documents according to HIPPA regulations.
Additional Information
  • Collaborative Institutional Training Initiative (CITI) Certified 2012-2015
  • Hispanic Association of Colleges and Universities Scholar 2008
  • Elizabeth Woodward Scholarship 2004

Record Triage and Analysis: Chemotherapy flow--sheets and protocols, Hematology symptom--triage for patient support, Radiology Peer Review and analysis for Quality Assurance reporting and improvement measures

Senior Leadership and Administrative Support: Quality Assurance Committee support including data collection and analysis, quarterly auditing of clinical data,

clinical research, clinical trials, legal,

Software Experience: Montage, PeerVue, Optum, Excel, Outlook, PowerPoint, Microsoft Word, RIS/Merge, Visio,

Additional Skills: Clinical research specifically in human clinical trials including prospective and retrospective data review and device trials. Clinical scheduling, patient satisfaction, navigation and support, CPR certified from 2002--2014

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Resume Overview

School Attended

  • University of Denver
  • Colorado State University
  • Universite' Blaise' Pascal
  • Colorado State University

Job Titles Held:

  • Quality Assurance Assistant
  • Data Coordinator/Medico-legal Assistant/Quality Assurance Assistant
  • Pre-certification Specialist/Centralized Scheduler
  • Administrative Assistant - Medical Records/Clinical Receptionist II
  • Front Office Receptionist


  • Masters
  • Bachelor of Arts
  • Certification
  • Bachelor of Arts

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