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Quality Assurance and Performance Improvement Coordinator Home Care Resume Example

Resume Score: 90%

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QUALITY ASSURANCE AND PERFORMANCE IMPROVEMENT COORDINATOR HOME CARE
Summary

Dedicated Quality Assurance and Performance Improvement Coordinator who is a detail-oriented, self-starter and highly motivated registered nurse with a business background.

Highlights
  • Friendly and cheerful
  • Approachable
  • Team building expert
  • Goal-oriented
  • Self-sufficient
  • Successful treatment of wounds and care expertise

  • Detail-oriented
  • Exceptional time management
  • Team leadership
  • Skilled cardiac care nurse
  • Effective policy and program development
Accomplishments
  • Maintained compliance with regulatory standards through audits
  • Trained team of field staff , therapist, home health aide and social worker in best practices to guarantee consistent quality of care.
  • Successfully developed on line departmental work schedule including Holiday/On Call rotation
  • Implemented Face to Face encounter documentation in Medical Center electronic medical record
  • Reduced aging from outstanding face to face encounter documentation by working directly with physicians and skilled nursing facilities for completion in accordance with the Affordable Health Care Act.
  • Implemented new payroll process to reduce payroll errors

Experience
Quality Assurance and Performance Improvement Coordinator Home Care
August 2011 to Current
St. Anthony's Medical Center - Saint Louis, MO

Supported patients with customized patient teaching tools.

Assisted in review, revision and creation of Home Care Policies

Achieved departmental goals and objectives by instituting new processes and standards for Home Care.

Worked as part of team to ensure best outcomes achieved through best practices

Prepared Home Care staff for Joint Commission and State Surveys

Created and maintained all department work schedules including absentees and staff meeting minutes.

Developed and maintained quality care systems and standards, including but not limited to, creating and improving protocols/guidelines.

Coordinates Quality Assurance Program for Home Care department

Trains field staff nurses, physical, occupational, speech therapist, social worker and home health aide to provide top-quality patient care.

Maintained friendly and professional customer interactions.

Participates in Manager On Call rotation

Case Manager
August 2007 to August 2015
St. Anthony's Medical Center - Saint Louis, MO

Case Managed 20 patients providing treatment and education related to disease management

Assisted patients with multiple chronic diagnoses including COPD, wound and heart failure

Responsible for primary care, case management and medication management

Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.

Utilized strong assessment skills to determine necessary patient care.

Coordinated with doctors and therapist to develop treatment care plan

Registered Nurse - Telemetry
December 2005 to August 2007
St. Anthony's Medical Center - Saint Louis, MO

Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.

Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.

Administered medications

Evaluated patient care needs, prioritized treatment and maintained patient flow.

Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.

Licensed Practical Nurse -Telemetry
April 2005 to December 2005
St. Anthony's Medical Center - Saint Louis, MO

Worked as part of team to ensure the safety of patient.

Often commended for maintaining the safety, respect and dignity of patients

Provided bedside care to Cardiac Telemetry patients in an acute care setting.

Nurse Assistant/Student Nurse
November 2002 to April 2005
St. Anthony's Medical Center - Saint Louis, MO
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Worked as part of health care team to provide top quality nursing care to patients in an Cardiac Telemetry unit in an acute care hospital
  • Observed and documented patient status and reported patient complaints to the Completed and submitted clinical documentation in accordance with units guidelines.
Systems Administrator
January 1995 to June 1997
Ralcorp Holdings - Saint Louis, MO
  • Responsible for computer system servicing a 40 person call center.
  • Responsible for daily/weekly reports to various departments such as customer service, research and development, legal, plant manager, quality control and marketing.
  • Served as coordinator between Customer Service and Information Systems department.
  • Report any trends to the appropriate persons.
  • Served as Customer Service representative on the planning and implementation committee of new computer system for Customer Service/Call Center.
Senior Customer Service Representative
September 1992 to January 1995
Ralcorp Holdings - Saint Louis, MO
  • Responsible for answering 800 numbers in addition to handling customer concerns/complaints those other representatives have been unable to resolve.
  • Handling an assortment of projects to improve customer service.
Education
Associate of Science : Dec. 2005Deaconess College of Nursing

Registered Nurse

Bachelors of Business : MarketingUniversity Missouri - St. Louis

Minor Spanish

Skills

Excellent customer service, detailed -oriented, focus, home care, Infection Control, Information Systems, marketing, multi-tasking, quality control, Safety, teaching, team player, wound care, good listening skills

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • St. Anthony's Medical Center
  • Ralcorp Holdings

School Attended

  • Deaconess College of Nursing
  • University Missouri - St. Louis

Job Titles Held:

  • Quality Assurance and Performance Improvement Coordinator Home Care
  • Case Manager
  • Registered Nurse - Telemetry
  • Licensed Practical Nurse -Telemetry
  • Nurse Assistant/Student Nurse
  • Systems Administrator
  • Senior Customer Service Representative

Degrees

  • Associate of Science : Dec. 2005
    Bachelors of Business : Marketing

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