Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Compassionate and Focused Case Manager skilled in delivering caring and compassionate support to address mental health and substance abuse issues. Well-versed in leading and facilitation both one-on-one and group sessions to improve client well-being and coping skills development. 7-year history of advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support.

  • Progress monitoring
  • Goal development
  • Patient evaluations
  • Psychosocial assessment
  • Crisis Intervention
  • Discharge Planning
  • Case documentation
  • Treatment planning
  • Building rapport
  • Learning disability awareness
  • Case management proficiency
  • Clinical interventions
Work History
Qualified Mental Health Specialist, 08/2018 - 11/2021
Hope Network Eureka, MI,
  • Evaluated clients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Delivered individualized support services to clients working through issues such as mental illness and substance abuse.
  • Performed and developed client treatment plans.
  • Provided clients with recommendations to community resources.
  • Documented client progress in confidential files.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Observed and monitored client behavior and responses to treatment.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Offered and documented treatment consent forms in patient health records.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Led and presented educational presentations and lectures at local community mental health centers, community municipal courts, and within hospital settings to expand awareness of mental health symptoms and issues.
  • Worked collaboratively with other mental health and primary care professionals to provide consistent care and minimize diversion.
  • Assisted clients with addressing their underlining health conditions through Integrated Health Care knowledge and obtaining a primary care provider through the MetroHealth Hospitals Systems.
  • Provided comprehensive case management services, created treatment plans and connected clients and their supportive families to appropriate resources.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Managed caseload of 76 clients with substance dependence and co-occurring Axis I and Axis II disorders.
Certified Peer Support Specialist, 09/2015 - 09/2019
Catholic Health Initiative Missouri Valley, IA,
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal health information.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Partnership with Substance Abuse and Mental Health Services Administration (SAMHSA) to assist 1000+ clients address underlying health conditions and connect with a primary care provider.
  • Attended classes and seminars to enhance knowledge.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Maintained computers, printers and technical resources to avoid disruption in operations.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Observed and assessed client's behavior, moods and other responses.
  • Recorded client information on special flow sheets, accurately.
Job Coach, 02/2014 - 08/2015
Recovery Resources City, STATE,
  • Kept detailed records of individual histories, scores and documents.
  • Worked with job seekers to determine job targets based on skills and personality.
  • Used standardized assessments to evaluate abilities, interests and characteristics of clients
  • Worked with 30 individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Prepared clients by encouraging exploration of learning opportunities and perseverance through challenging tasks.
  • Empowered clients through training and skill-building exercises.
  • Collaborated with managers from various employment sites and to assist with preparing client for job task.
  • Helped clients develop organizational, time management and develop skills.
  • Oversaw clear guidelines about procedures and success metrics.
: Medical Terminology, Expected in 10/2021
Cuyahoga Community College - Cleveland, OH
High School Diploma: , Expected in 11/1990
Patrick Henry - Cleveland, Ohio,

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School Attended

  • Cuyahoga Community College
  • Patrick Henry

Job Titles Held:

  • Qualified Mental Health Specialist
  • Certified Peer Support Specialist
  • Job Coach


  • High School Diploma

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