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Compassionate and Focused Case Manager skilled in delivering caring and compassionate support to address mental health and substance abuse issues. Well-versed in leading and facilitation both one-on-one and group sessions to improve client well-being and coping skills development. 7-year history of advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support.
- Progress monitoring
- Goal development
- Patient evaluations
- Psychosocial assessment
- Crisis Intervention
- Discharge Planning
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- Case documentation
- Treatment planning
- Building rapport
- Learning disability awareness
- Case management proficiency
- Clinical interventions
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Qualified Mental Health Specialist, 08/2018 - 11/2021
Hope Network – Eureka, MI,
- Evaluated clients based on mental and physical parameters discovered through interviews and standardized assessments.
- Delivered individualized support services to clients working through issues such as mental illness and substance abuse.
- Performed and developed client treatment plans.
- Provided clients with recommendations to community resources.
- Documented client progress in confidential files.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Observed and monitored client behavior and responses to treatment.
- Encouraged patients to discuss experiences in group and individual settings.
- Offered and documented treatment consent forms in patient health records.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Led and presented educational presentations and lectures at local community mental health centers, community municipal courts, and within hospital settings to expand awareness of mental health symptoms and issues.
- Worked collaboratively with other mental health and primary care professionals to provide consistent care and minimize diversion.
- Assisted clients with addressing their underlining health conditions through Integrated Health Care knowledge and obtaining a primary care provider through the MetroHealth Hospitals Systems.
- Provided comprehensive case management services, created treatment plans and connected clients and their supportive families to appropriate resources.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Managed caseload of 76 clients with substance dependence and co-occurring Axis I and Axis II disorders.
Certified Peer Support Specialist, 09/2015 - 09/2019
Catholic Health Initiative – Missouri Valley, IA,
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal health information.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Partnership with Substance Abuse and Mental Health Services Administration (SAMHSA) to assist 1000+ clients address underlying health conditions and connect with a primary care provider.
- Attended classes and seminars to enhance knowledge.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Maintained computers, printers and technical resources to avoid disruption in operations.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Observed and assessed client's behavior, moods and other responses.
- Recorded client information on special flow sheets, accurately.
Job Coach, 02/2014 - 08/2015
Recovery Resources – City, STATE,
- Kept detailed records of individual histories, scores and documents.
- Worked with job seekers to determine job targets based on skills and personality.
- Used standardized assessments to evaluate abilities, interests and characteristics of clients
- Worked with 30 individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Prepared clients by encouraging exploration of learning opportunities and perseverance through challenging tasks.
- Empowered clients through training and skill-building exercises.
- Collaborated with managers from various employment sites and to assist with preparing client for job task.
- Helped clients develop organizational, time management and develop skills.
- Oversaw clear guidelines about procedures and success metrics.
: Medical Terminology, Expected in 10/2021
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Cuyahoga Community College - Cleveland, OH
GPA:
High School Diploma: , Expected in 11/1990
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Patrick Henry - Cleveland, Ohio,
GPA:
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