Compassionate and Focused Case Manager skilled in delivering caring and compassionate support to address mental health and substance abuse issues. Well-versed in leading and facilitation both one-on-one and group sessions to improve client well-being and coping skills development. 7-year history of advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support.
Evaluated clients based on mental and physical parameters discovered through interviews and standardized assessments.
Delivered individualized support services to clients working through issues such as mental illness and substance abuse.
Performed and developed client treatment plans.
Provided clients with recommendations to community resources.
Documented client progress in confidential files.
Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Observed and monitored client behavior and responses to treatment.
Encouraged patients to discuss experiences in group and individual settings.
Offered and documented treatment consent forms in patient health records.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Led and presented educational presentations and lectures at local community mental health centers, community municipal courts, and within hospital settings to expand awareness of mental health symptoms and issues.
Worked collaboratively with other mental health and primary care professionals to provide consistent care and minimize diversion.
Assisted clients with addressing their underlining health conditions through Integrated Health Care knowledge and obtaining a primary care provider through the MetroHealth Hospitals Systems.
Provided comprehensive case management services, created treatment plans and connected clients and their supportive families to appropriate resources.
Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Managed caseload of 76 clients with substance dependence and co-occurring Axis I and Axis II disorders.
Certified Peer Support Specialist, 09/2015 - 09/2019 Catholic Health Initiative – Missouri Valley, IA,
Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal health information.
Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
Partnership with Substance Abuse and Mental Health Services Administration (SAMHSA) to assist 1000+ clients address underlying health conditions and connect with a primary care provider.
Attended classes and seminars to enhance knowledge.
Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
Maintained computers, printers and technical resources to avoid disruption in operations.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Observed and assessed client's behavior, moods and other responses.
Recorded client information on special flow sheets, accurately.
Job Coach, 02/2014 - 08/2015 Recovery Resources – City, STATE,
Kept detailed records of individual histories, scores and documents.
Worked with job seekers to determine job targets based on skills and personality.
Used standardized assessments to evaluate abilities, interests and characteristics of clients
Worked with 30 individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Prepared clients by encouraging exploration of learning opportunities and perseverance through challenging tasks.
Empowered clients through training and skill-building exercises.
Collaborated with managers from various employment sites and to assist with preparing client for job task.
Helped clients develop organizational, time management and develop skills.
Oversaw clear guidelines about procedures and success metrics.
Education
: Medical Terminology, Expected in 10/2021 - Cuyahoga Community College - Cleveland, OH GPA:
High School Diploma: , Expected in 11/1990 - Patrick Henry - Cleveland, Ohio, GPA:
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