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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Detail-orientated Clinic Coordinator with over 4 years of experience in the Medical and Wellness Field. Excellent reputation for resolving problems, improving customer satisfaction, and highly skilled in managing appointments, telephone calls and client inquiries. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Ready to apply these talents along with smooth and efficient multitasking planning abilities to a dynamic new position.

Skills
  • Professional caregiver
  • Energetic caregiver
  • Excellent planner and coordinator
  • Advanced clerical knowledge
  • Filing and data archiving
  • Multi-line phone proficiency
  • Team building
  • Business Administration
  • Articulate and well-spoken
  • Database management
  • Scheduling
  • Mail handling
  • Administrative support
  • Customer service-oriented
  • Social media knowledge
  • Technical support
  • Data entry
  • Professional phone etiquette
  • Office management
  • Excellent communication skills
  • Strategic planning
  • Clinical documentation
  • Multi-line phone systems
  • Performance improvements
  • Schedule and calendar management
  • Inbound and outbound calling
  • Organized
  • Invoicing and shipping documentation
  • Staff management
  • Marketing and advertising
  • Confidentiality
  • Greeting and seating guests
  • Policy implementation
  • Invoicing and billing
  • Physician assistance
  • Problem resolution
  • Resolving discrepancies
  • Medical chart documentation
Work History
08/2019 to 12/2019 Quadriplegic Caregiver Dana-Farber Cancer Institute | Foxborough, MA,
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Turned and positioned bedbound patient to prevent bedsores and maintain comfort levels.
  • Assisted disabled client in any way necessary to facilitate independence and well-being.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Worked to improve and enhance patient life through effective and compassionate care.
  • Administered medication as directed by physician.
04/2015 to 11/2019 Clinic Coordinator At&T | San Leandro, CA,
  • Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
  • Worked directly with the boss and manager to resolve any problems, improve operations and provide exceptional customer service.
  • Encouraged good habits and modeled practical problem-solving for staff and clients.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, and services.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Conducted training and change management processes to improve operations.
  • Developed standard operating procedures and document workflow's for current and future process steps.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Organized the office on a daily basis.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems, protecting company reputation and loyal client base.
09/2013 to 04/2015 Retail Sales Associate Autosource Motors | Post Falls, ID,
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings.
  • Answered customer questions regarding merchandise and pricing.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Educated customers on promotions to enhance sales.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Performed stocking and informed management of low inventory quickly.
  • Greeted customers entering store and promoted sales or special programs.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Worked closely with manager to solve problems and handle customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Skilled using cash register including processing sales discounts and refunds.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
01/2015 to 03/2015 Car Sales Associate Simi Valley Chevrolet | City, STATE,
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Kept the showroom and my office areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Responded to customer enquiries via telephone and email.
  • Resolved customer concerns regarding loan financing and warranties.
Education
Expected in | Nursing Moorpark College, Moorpark, CA GPA:
Expected in High School Diploma | Royal High School, Simi Valley, CA GPA:
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed payroll for staff of 12 direct reports.
  • Clinical Skills - Monitored patients' respiration activity, and blood pressure in response to medical administration.
  • Patient Transfer - Safely lifted up to 80 pounds and pushed 300 pounds on wheels.
  • Documentation - Documented patient information and medications.
  • Awarded “Employee of the Month” in 2014 .

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Resume Overview

School Attended

  • Moorpark College
  • Royal High School

Job Titles Held:

  • Quadriplegic Caregiver
  • Clinic Coordinator
  • Retail Sales Associate
  • Car Sales Associate

Degrees

  • Some College (No Degree)
  • High School Diploma

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