Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • Possess 8+ years of experience in Quality Assurance (Testing) especially in Insurance Domain
  • Headed 4+ years of experience in Mobile testing for both Android and IOS devices
  • Attained 3+ years of experience in MuleSoft Any point Platform – API testing with clear understanding of API concepts using POSTMAN tool and SOAP UI, Swagger tool
  • Skilled 2+ years of Automation experience using Selenium with Java and Web services - API testing
  • 2+ years of hands-on experience in the Guidewire Policy Center and good working knowledge in Billing Center and Claim Center.
  • Experience with SQL & Mainframe database and writing complex queries
  • Involved in running tools like Jenkins (CI/CD) to implement build automation.
  • Working experience in Performance testing tool Apache JMeter
  • Strong exposure to SDLC Life cycle using Agile Methodology which includes creating product/sprint catalogs, active participation in SCRUM, Sprint planning and exit meetings.
  • Expertise in preparing Test Strategy, Test Plan, Test Summary Reports, Test Cases and Test Scripts for Automated and Manual testing.
  • Experience in using HP Quality Center/ALM, JIRA, Confluence, RTC
  • Experience in different types of testing like Functional Testing, Regression testing, Smoke testing, Sanity testing.
  • Mentored the team members on the newly formed MuleSoft QA team supporting them on effective usage of MuleSoft Any point Platform, POSTMAN tool and REST API services.
  • Demonstrated the Client on using POSTMAN tool for automating the API collections, which can save effort, identify and eliminate the errors beforehand in testing a greater number of APIs in a particular release.
  • Implemented In-sprint automation using Selenium Java which helps Project team to achieve a greater number of automated APIs which saved huge amount of effort and cost.
  • Initiated the Automation scripts for a new Web application launched by Alfa Insurance for Quote & Bind, completed scripting for Regression suite in a short span of time and received Client’s Appreciation for the same
  • Performed the POC for ADPART which is a Cognizant proprietary tool to ensure high degree of internal Delivery assurance standards in Test cases preparation for Mobile banking, shared the DEMO to Onsite Counterpart & Clients and received the Approval for implementation
  • Prepared a MACRO tool for File generator to eliminate the daily efforts the team was spending on the test data preparation which helped in cost savings to a greater extent.
  • Received Client appreciation for successfully Leading a new QA team and for the Overall performance during 2020
QA Test Lead, 03/2019 to Current
Cognizant Technology SolutionsTarrytown, NY,
  • MuleSoft Any point Platform introduced with lot of new APIs to help the performance for each downstream application, also to decommission lot of third-party APIs and services with the help of MuleSoft APIs.
  • Alfa Launched a brand-new application Online Quote & bind which was developed in both UI and Mobile app. This app and UI is mainly used to create an Auto quote along with the new membership and it’s integrated with Paymentus to make payments through online as well as Mobile app. Major scope of the testing is to use Alfa2Go mobile app which is completely new to Alfa. Performed automation for Quote & bind UI application.
  • Playing an Onsite Coordinator role for Eight-member team.
  • Participating Requirement Grooming meeting with Business users and Business analyst.
  • Scheduling Requirement Walkthrough meetings with Business users and Business analyst.
  • Participating in the Estimation meeting and Scrum meeting with Development and BA teams.
  • Participating in Scrum meeting, grooming sessions, Workshops for new product, touch point meetings.
  • Driving Daily touch point meetings with offshore team to get the daily status and updates
  • Driving requirement clarification meeting with BA in along Development team
  • Preparing Test plan for new products as well as strategic projects and get signed-off by QA Client Manager
  • Reviewing offshore designed test cases and sharing the comments for all UI, MuleSoft API’s, Mobile testing relates test cases.
  • Performing MuleSoft REST API Test execution using POSTMAN tool and store the results in JSON collection files.
  • Updating group of APIs as a POSTMAN collection and placing it in the share point for future repository
  • Preparing use cases and create Test scripts in Selenium Java using IntelliJ for API automation.
  • Reviewing and approving the test scripts in Bitbucket committed by team
  • Performing web services test execution using SOAP UI tool
  • Creating JMeter test scripts using Apache JMeter for Guide Wire policy creation
  • Completed automating regression suite for MuleSoft API test cases and shared to Client for Demo and got the appreciation for the same.
  • Performing Test execution through an Android as well as iOS mobiles.
  • Creating the quote starts from entering the Driver details, vehicle details till payment details using Alfa2Go mobile app
  • Performed Mobile testing using Browser stack emulator as well.
  • Creating Policies using Guide Wire Policy Center and manage Billing activities using Billing center and claims by Claim Center
  • Creating and modifying the Complex Query using SQL server database
  • Actively involved in defect triage meeting for QA raised defects which involves all the integrated teams.
  • Sharing Daily Status Report, Weekly Status Report, Test closure reports to QA Client Manager and Project Team
  • Involved in planning the Budget for the team for Future Releases and Projects
  • Application/Tools Used - GW policy Center, Claim Center, Billing Center, Jira, HP-ALM, SOAP UI, Lexis Nexis app, Paymentus app, Docusign app, POSTMAN, Win SQL, IntelliJ for selenium automation, Browser stack, SQL server DB, Apache JMeter, Mobile Apps
QA Test Lead – Onshore/Offshore, 09/2013 to 03/2019
Carrols Restaurant Group, Inc.Crystal Springs, MS,
  • Onboarding new clients into the TIAA systems after being tested for various services that the client has opted from the list that TIAA has to offer for any new client.
  • Performing complete End-to-End testing in all the functionalities right from the file processing to online experience to backend features including OMNI and MVAS platform.
  • Exhaustive and extensive by the team ensuring seamless onboarding of the client without any hiccups in the production.
  • Mobile banking project mainly interacts with the Mobile App for TIAA, which deals with Managing the bank accounts and offers features such as Transfers, Bill Pay, Making Deposits through Mobile application.
  • In addition to that, viewing the Transaction details, Payee details, Account Summary details and editing/cancelling the scheduled and recurring transaction
  • Filehub project deals with re-architecture the way files are received and processed at TIAA-CREF. The intent is to create a single process for receiving a file, validating IGO/NGO, validating the business rules specific to the institution/plan configuration, formatting the files to an agreed upon file format and send the required data to downstream applications in the required format.
  • OSDA (Online Salary Deferral Agreement) in IWC is for Exclusive clients only, TIAA-CREF is the only Vendor to offer OSDA in IWC.
  • All the Users wanting to enroll and Start contribution to a new plan/sub plan will be directed to Online Enrolment portal where they will be asked to make both OSDA & Enrolment elections in one integrated solution.
  • Played an Onsite Coordinator role for Multiple vendors team which comprises of Eight members.
  • Participated in Requirement Grooming, Walkthrough and Estimations meeting with Data Managers and Business analyst.
  • Participated in SCRUM, Workshops for new clients, touch point meetings, Requirement clarification meeting with Development and BA teams.
  • Drove Daily touch point meetings with multi-vendor offshore teams to get the daily status and updates
  • Developed Test plan, Test Strategy and Test case review for new clients and get it signed-off from Business
  • Performed web services testing using SOAP UI tool and worked on complex queries using Oracle server database
  • Performed Mobile testing using real mobile devices and emulators (Android and IOS) for mobile banking and handled independently
  • Involved in collaboration with Business analysts, TDM’s to clarify application functional requirements.
  • Co-ordinated with Development team for clarification in requirements and walkthrough for user stories and identified data requirements and prepared test data using different format files.
  • Performed the POC for ADPART tool and shared the DEMO to onsite and received the Approval from client for Mobile banking team
  • Validated the business rules specific to the institution/plan configuration, formatting the files to an agreed upon file format and send the required data to downstream applications in the required format
  • Worked on HP ALM for Requirement mapping, Test cases upload, Test Execution and Defect management
  • Prepared Application understanding document on each release and provided the knowledge transfer to entry level trainees
  • Identified and prepared regression test cases for both Web and Mobile automation teams.
  • Tracking the status and completion of test deliverables across teams and projects.
  • Providing continuous support during the prod fix testing, pre and post implementation validations
  • Co-coordinated for DAG audit document collection along with the primary point of contact.
  • Application/Tools Used - Citrix, Share point, HP-ALM, RTC, WINSCP, FileZilla, Case Manager, SOAP UI, JIRA, Android & IOS mobile devices, ADPART
Team Member, 03/2012 to 05/2013
Carrols Restaurant Group, Inc.Dallas, NC,
  • This project involves support of Hanover insurance group for providing support to maintain the user profiles and servers.
  • This involves creating the user account to access the Hanover services with the help of Active directory.
  • Also, we create and maintain the server printers and troubleshoot on the issues with the same.
  • Managing around 700+ windows 2000\2003\2008 servers.
  • Print Server, File Server / DFS server troubleshooting.
  • Handling the Hardware Issues with the server.
  • Maintaining the virtual servers through vSphere Virtual Center.
  • Installing software and updating security patches on Windows Based VM Guests.
  • Preparation of SOP, Run Book, kedb and other project related documents.
  • Updating project related documents periodically as per OM.
  • Participating in the Change Management meetings.
  • Implementing changes and performing the changes implemented during the week.
  • Preparation of governance monthly report on monthly basis for clients and management.
  • Updating and owning the in-scope server list, list of servers being supported by team.
  • SharePoint site creation, managing permission, troubleshooting access issues in SharePoint site.
  • Print Queue configuration and management.
  • Application/Tools Used - VMware, Citrix, Share point, Service Now, Operating Systems - Windows server 2003/2008 (including R2).
Team Member, 11/2010 to 02/2012
MERCK PharmaCity, STATE,
  • This project involves support of EMS tools of MERCK.
  • We provided support for maintenance and operation activity of the monitoring tools to monitor the infrastructure of Merck.
  • The works also involve data gathering from the Application owners and configuring the monitors and setting up the alerting for the application owners.
  • Daily operational activity such as troubleshooting of configuration & integration between EMS tools, downtime creation, addition and deletion of servers.
  • Troubleshooting if any issues with the production servers were also carried out.
  • OMU–UNIX - Configuring Unix/Linux servers to monitoring and agent installation.
  • Certificate and HTTPS communication issue troubleshooting.
  • Configuration of Monitored Nodes.
  • Configuration of Policy.
  • Creating user access and assigning them proper responsibilities
  • OMW–Windows - Open View agent installation on Windows servers.
  • Configuration of servers to monitoring.
  • Deploying custom policies like log file, Service/Process monitoring, Event Log monitoring as per user's requirement.
  • Troubleshooting server to agent communication issues.
  • Configuring URL monitors, ping monitors, port monitors.
  • Creating downtime for the monitors as per user requirements.
  • HP Business administration console (HPBAC) - Recording the applications using VUGEN and uploading scripts in HPBAC for monitoring.
  • Changing of threshold for the monitors in regards with setup.
  • Downtime Creation for the Applications.
  • Creating user accounts & groups in Alarmpoint.
  • Creating Devices & validating them for the users to receive alerts either to their Mail or Phone device.
  • Creating Escalation Matrix for a group.
  • Creating Alert subscription to monitors and configuring them to notify the respective Individual customer/groups.
  • Troubleshooting of notification issues.
  • Configuring automated alerts & calls to the customer.
  • NNM - Configuring devices (Routers, Layer-2, Layer-3 switches, WAAS, Wireless Switches) to monitoring & Configuring them according to the customer’s requirement.
  • Changing loopback IP addresses for the devices as per the customers’ requirements.
  • Removal of device if they are decommissioned.
  • VITALNET - Discovery & Re-discovery of devices with reference to the preferred location.
  • Changing the Bandwidth of a device according to the customer’s requirement
  • Blade Logic - User creation/deletion for the access for UNIX/LINUX servers.
  • Granting/removing roles to user according to the requirement of access inside the servers.
  • Decommissioning the server.
  • Removing server from role
  • HPNAS - Configuring specific devices like routers & switches for monitoring.
  • Application/Tools Used - HP Open View - HP OpenView Operations Manager-Unix (OMU), HP OpenView Operations Manager-Windows (OMW), Autosys, SiteScope, Alarmpoint, HPBAC (HP Business Application Centre), Remedy, Merckury, NNM(Network Node Manager), NetIQ, NetView, BladeLogic, Vitalnet, Top Application Monitoring Awards.
Education and Training
Bachelor of Technology: Information Technology, Expected in 05/2009
Anand Institute of Higher Technology - Chennai, India,

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