QA Manager Resume Example

A Proven Top Performer Professional Global Leader with a 20 years' Experience and Expertise in the Automotive, Heavy Truck & Off-Road Equipment. Over 15 years' in Direct Product Sales and Protection Product Engineering Applications Success Experiences with OEM & Tiers, in the Domestic and Global Markets, and BRIC & MINT. A Bilingual Professional (Writing & Speaking) with High Organizational and International Experience, working and coordinating with a Diversity of Cultures and Organizations, and Always Respecting Multicultural Differences. Extensive Tactical traveling, more than 50% of the time, Domestic and Internationally. Receiving and Participating in Multiple Awards and Recognitions: Customer Satisfaction, Best Supplier (Honda & Mazda), Sales (VP Team Recognition at Federal-Mogul), GM Argonauts, Matsushita Battery Industrial, ASQC and Industrial Economic Development (Government Awards). Strong & Tactical Negotiation Skills - Increasing Revenue by Win-Win Approach (Intelligent Sales), Strong Pricing Strategy, Negotiating Contracts and Ensure Optimal Agreements with Mitigating Risk. Guide and Facilitate Teams Developing and Implementing of Key Contract Initiatives. Conduct and Assisting in Phases of Procurement life Cycle to include Proposals, Negotiations, Trends, Awarding, and Contract Management. Creating, Developing and Implementing in the Domestic and Global Markets by Offering the Customer the right Value-Added Product by Application; Leading F-M in a very Positive Revenue Yearly Growth Sales Trend of 8 to 10%. This by Creating an Innovative Concept called "Intelligent Sales Approach" or "Business Sales" which brought Revenue Over 55% and CPV (OEM Content per Vehicle) for more than $6.0/vehicle and at the same time Eliminating Competition (Current & Potential) and Improving Customer Cost Internally (Savings). Strong Understanding of Global Automotive & Transportation Markets Expectations & Applications (Electrical, HVAC, Powertrain, Sensors & Telematics [EMI/RFI]) by Deep Market Analysis, CRM & VOC (Internally & Externally), Product and Competition SWOT Analysis, New Technologies and Trends, Testing Capabilities, Yearly Planning for Targets, Goals & Objectives per Region. Effective Solving Complicated Product Applications at Design, Validation, Proving & Launch Stages. Resolving Quality Issues, Process and Productivity Improvements with Solid Organizational Skills, NPI (New Product Introduction), MBO Process Cycle, SWOT Analysis Internal & External, BI Sales (Metrics) able to work Independently and by Strong Business Empathy always Creating Synergy among the Teams. Resulting in a Strong Customer Satisfaction and Tactical Expansion of the Business (Vertical & Horizontal Value-Added). Tactical and Strong Market & Sales Analysis, Communication and Guideless to Global Business Vice-President and Top Management regarding Markets Tendencies & Forecasting in the Domestic and Emerging Markets. Leading Cross-Functional Role with Global Teams (PMO, R&D, Quality, Manufacturing); Team Building and Strong Coordination with Top Management (MBO) of the Yearly Sales Planning (Normative, Strategic & Operative) and Strong SWOT Analysis (Internal & External) Supporting, Leadership and Maintaining Steady Sales Growth Trend from $230M to $250M in one year (over 8% growth), and also supporting the yearly EBITDA growth over 45%. Strong Consulting Approach Experience - Successfully Implementing Process Improvements, Product Revenue and Economic Development Models, by using Soft Systems Mythology (SSM- Checkland & Wilson). Quality Environmental EMS ISO14001:2004. Analyzing and Implementing Quality Assurance Systems, Productivity Improvements, Management Planning (Normative, Strategic, and Operative). Tactically Consulting, Training & Coaching Global Teams in the Americas and Globally. Working with Multicultural Profile Environments and Cross-Functional Global Teams creating Synergy: PMO, R&D, Quality Assurance, Testing and Commercial Areas. Supporting Teams with Core Competencies. Leading & Improving the Customer Business Expansion Strategy, where Network Database grew from 50 Business Contacts, back in 1999, to over 4,000 by the end of 2014. This by direct Customer Interaction and by Strong Business Relationship Skills (Knocking doors, Credibility, Follow-up, Respect, and Results). Tactically Organizing and Giving Presentations ( Product & Applications ) to Key Customers Globally ( OEM & Tiers ) and right after closing the loop by Participating in Technical Costing Evaluation Workshops (Value Added- Value Engineering). Resulting in Expansion of Global Customer Coordination & Integration, Product Penetration Marketing) and Setting Key Differentiators against Competition. Direct Participation and assisting in few Protection Product Patents; Improvements and Infringements as well. M in USD. Instrumental in Developing F-M SP Strategy that Ensured the Competitive and Profitable Protection Product Stability in Real Life Vehicle Conditions: NVH, Thermal, EMI/RFI, Mechanical Abrasion and Combination of, and direct Applied in several Automotive, Transportation and Off-Road Applications: Chassis Components, Electrical Systems, HVAC, Powertrain, and Sensors & Telematics, and in line with Business Strategy (Corporate and Division). Working very close with Product Management and R&D team, including Global Network in several markets. Develop & Launch Global Mythology called "Intelligent Sales Approach" - Providing Product Sourcing Guidance, Integrating Solutions, and Support to diverse Customers and Projects for Highly Profitable Contracts. Advice senior leadership of Customers on Viable and efficient Sourcing and Procurement trends. Strong Interaction-Communication with Customers by Understanding Global OEM & Tiers (CRM&VOC) at different Organizational levels, and their diverse Applications Requirements Systems: Chassis Components, Electrical Harnesses, Powertrain, HVAC, Sensors & Telematics. Strong Collaboration with Global F-M Engineering Teams, Global Customer Product Integration. Application Coaching and Training, High-Value Added-Value Engineering Solutions (VA-VE) a Real Win-Win Approach "Intelligent Sales". Partnering with Global OE and Tier Customers I-III. Strong Participation with OEM & Tiers Customers by Releasing and Product Implementation. With Volkswagen Group & Teams ( Technical & Commercial ) and their Tier Suppliers in Cost Analysis ( VA-VE ) and for the First Time, Integrating by Baumuster Release (BMR) F-M SP Product for New Beetle and Jetta Vehicles. This action brought to the company more than $300 K USD yearly in new business, after the third year, close to $1M USD in Business Expansion, to other F-M Regions Creating Positive Revenue. Leading and Managing Regional Sales Teams, Key Customers and Yearly Contracts, Ranging around $1.2M to include Purchases, Services and Future Creation of new or Redesign Improving Products. Through the years participating in several Global Customers Strategic VA-VE Workshops (OEM and Tiers). As a result a Win-Win Business situation where Customer could Decrease Cost, Overall Weight, and Transform Cost Centers into Profit or Revenue Productivity Areas, this by Fully Consulting (Guiding) Customers Adding New or Redesign Intelligent Products. And for F-M finding Strategic Differentiators against Competition and best of all, Satisfied Customers and High Revenue New Business.

• Economic Development Council 1994 - 1999, Industrial Promotion and Planning Director Responsibilities & Achievements - Creating and Leading, from the Planning to the Success Operation of the Strategic Industrial Economic Cluster and based in the Economic Development Regional Model "XXI Century".
• This was created by using a Soft Systems Methodology (SSM ­ Peter Checkland and Brian Wilson) Analyzing, Planning, Putting in Action and Continuously in Verification of Results.
• Instrumental and Tactically Brought Vertical V-A to the Regions depending on the Economic Profile and best of all, Integrating Strategic Sectors of the Society, Towards a Strong Economic Growth.
• Awards & Recognitions - Due to the Economical Results Achieved (Over 15 % yearly Economic growth) the State of Chihuahua became No.1 in Economic Growth in all Mexico.
• At the end of the six-year term, personally Awarded & Recognized by Mr.
• Francisco Barrio-Terrazas, former Ambassador of Mexico in Canada, and former Governor of a Mexican State of Chihuahua.
• Creating, Leading and Implemented the Industrial Promotional Program "Chihuahua NOW" Assisting and Impacting Economic Development in the Region, which represented a $310M Positive Economic Impact and thousands of new jobs Creation.
• These Strategic Clusters brought Vertical and Horizontal Integration (VA) in New Jobs, Strategic Suppliers Base, Academic Growth, bringing Fortune 500 Companies Establishing Operations in Mexico, like Motorola, Wrangler, ACE, among others.
• Instrumental in the Planning, Organization, and Implementation of the "XII Supplying Trade Show".
• A Real Innovation in this Strategic Industry Supply Trade Show, the Execution of Business Match Tables, sitting face to face Suppliers and the Purchasing areas.
• Instrumental in Co-founding the American Society of Quality (ASQ) and Suppliers Attraction and Development.