qa manager resume example with 14 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Self motivated Senior Manager in Quality Assurance/EHS with years of progressive responsibility/experience in safety, quality, and process control. Direct company representative in all aspects of ISO 9000 quality assurance compliance. Developed and implemented inspection programs, cost analysis, time studies, and trend analysis improving process control. Human Resource experience: interviewing, hiring, training development, and presentations covering quality and safety improvements. Senior EHS Manager company representative and certified through National Association of Safety Professionals. OSHA certified in General Industries and HAZWOPER environmental containment controls for hazardous waste. Specialized Skills Accident Root Cause Investigation Annual Safety Management Review EHS Facility Representative OSHA Monthly Internal Audits OSHA 10/30 Hour Certified Safety Manual Development Safety Behavioral Improvements Hazard Assessments Per Position OSHA Abatement Process Workers Compensation Reduction Ergonomic Assessments/Improvement MS Office Proficiency Corrective/Preventive Action Training Development/Competency Senior Staff Representative CURRENT ACTIVITIES From 2012 to Present; Mid-state Mobile Home Service; Insurance Claims Repair Currently working on warranty/insurance repairs subcontracted on module homes due to possible damage during transit. Review of stability, dry wall damage, door alignment, possible water or sewer pipe repairs etc. once the homes have been placed on a permanent location. I have also continued my education in OSHA 10/30 hour certification specific to construction job sites. Diplomatic [Job Title] seeks an executive position with a top-tier [Company type] company. Offers a successful [Number]-year career in profitable small business ownership and management. Exceptional problem solver with strong skill in cost reduction and negotiations.Analytical [Job Title] versed in [Area]. Advanced knowledge of [Software name]. Natural leader and skilled mediator who excels at bringing out the best in all employees.Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills.Adaptable [Job Title] talented at managing dynamic and cross-functional teams around the globe. Over [Number] years of progressive management experience in [Industry] and [Industry].Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.Customer-focused [Job Title] successful in [Skill set] and [Skill set]. Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills.

  • Risk management
  • Performance tracking and evaluation
  • Human resources management
  • Team building

Established a new set of company-wide first-production review procedures, which resulted in [Positive result].Recipient of the [Award Name] Award in [Year].

QA MANAGER, 2003 - 2012
Deluxe Corporation Grapevine, TX,
  • Conducted oversight of all aspects of the EHS Department including developing, implementing, training, and auditing of EHS programs.
  • Drove EHS system and corrective/preventative action initiatives.
  • Responsible for the entire EHS operation; this includes, but is not limited to, Safety Committee activities, testing/training documentation, OSHA 300/300A logs, metrics, objectives, trends, hazard analysis, insurance review/audits, accident investigation and performed mandated OSHA training.
  • External federal, state, and local government reporting covering SARA I II, SWPP, fire inspections, and annual evacuation response.
  • Responsible for the development of procedures and policies in relation to facility EHS procedural control.
  • Developed proactive safety program working with union representatives, operations and additional staff Culture change of lost time accident rate of four times national average to under 6.9 NAIC code rate Implemented incentive programs to assist in zero injuries as the target company goal Maintained a steady improvement of zero injuries over 30, 60, and 90 day increment as set goals Incorporated union representatives as major participants in dramatic safety culture change throughout the facility Union members actively participated in audits, 6S programs, and effective safety policy changes Implemented cost effective OSHA required training meeting or exceeding OSHA mandates Training/Testing was performed that would not affect production requirements or production metrics Developed workers compensation reduction plan along with operations and support of union employees Reduced workers compensation from $910 K to reduction of $30 K within an 18 month period.
  • Performed necessary trend analysis reviewing accident types, location, and severity throughout production areas.
  • Trend analysis results provided 98% of accidents were from 3% of the union population as "repeaters".
  • Behavioral safety methods were implemented through the use of observational risk analysis and audit results Corrective/Preventive action meetings were established with managers and union employees Annual Insurance Review covering ergonomics, training programs, and infrastructure critical improvements Project leader in completing an initial 100 plus project recommendations down to 3 minors in a two year period Developed and implemented "Root Cause Analysis" applied to "First Report of Injury" Leads, Supervisors and Managers trained in effective root cause analysis to effectively eliminate future injuries Revitalized a proactive "Safety Committee" to support continual improvement efforts throughout the facility Reviewed open safety projects, injury trends, and metrics with operations and union representatives (Monthly) Fire recovery third party contractor safety training/processes reviewed weekly over a nine month recovery period Working with multiple sub contractors during reconstruction of the facility there were zero injuries reported Ergonomic and Risk Assessment Implemented material handling equipment and additional PPE resulted in injury cost reduction of 500K Research, development, implementation of entire EHS program result driven based on predetermined metrics of zero injuries Overall cost savings of lost time injuries, workers comp, and production averaged 1million dollars per year.

Reduced total operating costs through digital online tools such as [Tool].

Leidos Killeen, TX,
  • Garage Door /Gate Openers 2000 RESPONSIBILITIES: "Quality Project Planning" performed with offsite engineering facility located in Carlsbad, CA and additional production subcontracting in Hong Kong, China.
  • Direct quality representative consisting of six regional sales and warehouse offices throughout the United States.
  • Responsible for facility, quality, customer quality, and supplier quality as well as direct supervision over four technicians.
  • Provide specific project support with customer quality and in support of the quality system.
  • Responsibilities included role of Production Manager while the current manager was in Mexico performing training and production setup.
  • UL contact/representative during onsite electrical inspection to assure compliance of completed production units.
  • Designed and implemented in-process inspection criteria Saved the loss of a multi-million dollar contract within a thirty day production cycle Customer Complaints Company representative in direct contact with customer base concerning all quality issues Destructive Testing Testing simulations were designed and produced with engineering to determine fail points and life cycle Test Stands and Documentation Documentation of test results were included at the end of the assembly operation and shipped with each unit Reduced Incoming Material Inspection Cost and time savings study revealed additional resources were available - additional personnel were not needed Developed Hold/Disposition/Release Program Controlled nonconforming material from entering the production process eliminating down time costs Manufacturing Cost Savings - Reject Inspection Reject inspection/testing program revealed a 35% savings in rejected material on assembly lines.
Leidos Malmstrom Air Force Base, MT,
  • Quality representative on all quality matters related to software duplication as dictated by IBM production and training standards.
  • Managed a department of 5 quality technicians The design and implementation of ISO 9001-1994 QMS in a software duplication environment Design document control system, internal audit, calibration system, train auditors, and conduct audits.
  • Complete customer complaints and take corrective action as required.
  • Developed "Lean" Production Procedures Revised updated ISO 9000 procedures to streamline or lean the production process as a cost savings measure Continuous Process Improvement Used quality tools - corrective / preventive action to control and adjust process flow as needed Internal Audit Analysis Internal audit results were used to identify weaknesses within the process and knowledge base of employees In-process Inspection Criteria In-process inspection was utilized to limit the time and cost spent on final inspections before shipment Implemented Hold/Disposition/Release Program Controlled nonconforming material from entering the production process eliminating down time costs Monitored Environmental Controls Internal environmental controls were implemented to eliminate calibration/duplication variation - reduced rejects Customer/Production Contract Review A contract review process was put into place to evaluate resources prior to production to increase on-time-delivery.
National Association of Safety Professionals Environmental, Health, and Safety Final Score From: 2009 Shelby, North Carolina General Industry - Manufacturing 83% To: 2010 Summit Training Grand Rapids, Michigan OSHA Certification General Industry - Manufacturing : , Expected in 1 2007
- ,
Status -
OSHA Certification HAZWOPER - Manufacturing Final Score: , Expected in 1 2008
- Grand Rapids, Michigan
Status -
Bachelor Degree: Business Administration, Expected in 1 2009
Lakeland College - Sheboygan, Wisconsin
GPA: GPA: 3.88
Status - Business Administration GPA: 3.88
Bachelor Degree: Marketing, Expected in 1 2002
Lakeland College - Sheboygan, Wisconsin
GPA: GPA: 3.84
Status - Marketing GPA: 3.84
Bachelor Degree: Computer Science, Expected in 1 2000
Lakeland College - Sheboygan, Wisconsin
GPA: GPA: 3.81
Status - Computer Science GPA: 3.81
Associate Degree: Manufacturing Eng, Expected in 1 1991
Mid-State College - Wisconsin Rapids, Wisconsin
GPA: GPA: 3.25
Status - Manufacturing Eng GPA: 3.25

streamline, as set, assembly, auditing, calibration, CA, cost reduction, delivery, Documentation, IBM, Insurance, ISO 9000, ISO 9001, local government, meetings, 2000, 98, personnel, policies, Process Improvement, processes, Production Manager, Project leader, Project Planning, Quality, Quality Assurance, reporting, Research, risk analysis, Risk Assessment, Safety, sales, Summit, supervision, training programs, Trend

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School Attended

  • Lakeland College
  • Lakeland College
  • Lakeland College
  • Mid-State College

Job Titles Held:



  • National Association of Safety Professionals Environmental, Health, and Safety Final Score From: 2009 Shelby, North Carolina General Industry - Manufacturing 83% To: 2010 Summit Training Grand Rapids, Michigan OSHA Certification General Industry - Manufacturing
  • OSHA Certification HAZWOPER - Manufacturing Final Score
  • Bachelor Degree
  • Bachelor Degree
  • Bachelor Degree
  • Associate Degree

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