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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
I am seeking a challenging position with a company that will allow me to utilize my skills, abilities and experience in Technology while continuing my education
Skills
  • Microsoft Office, Active directory, All windows OS, Mac OSX, Some Unix
  • Computer/Typing Skills
  • 70 wpm, 13,200 kph (alpha/numerical)
  • Intermediate/Advanced in Microsoft Office Suite, Access, Excel, PowerPoint, and Word
  • Excel Charts, Power Point Presentations
Work History
02/2017 to 11/2017
QA Inspector / Telecom Goodwill Industries Of San Diego County San Ysidro, CA,
  • Inspect customer premise network workmanship of in-house and service partner workforces to ensure compliance with quality and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA and FCC and following procedures as outlined in the Customer Premise Network Installation, Technical Quality Assurance, National Electric Code, National Electrical Safety Code, other Installation, Technical Operations.
10/2010 to 03/2011
Computer Technician International Gaming Technology Inc. Trenton, MI,
  • Supported various computer products from hardware, software, and peripherals.
  • Provide in-house troubleshooting, back-up files, software installation, upgrade, repair, and replace computer hardware to include peripherals and software for clients with in/out-warranty status and walk-in customers.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Resolved virus and malware issues with a 90% success rate.
  • Installed system software, including .windows, linux (ubuntu) OS X
05/2017 to 11/2017
Systems Administrator San Francisco, CA,
  • Network Servers and Infrastructure, Desktops, Laptops, hardware and software maintenance, repairs and upgrades.
  • Systems Administration including AD, DHCP, DNS, WINS, and Exchange.
  • Maintain network backups/Disaster Recovery Plan, virus protection, and SaaS Security configurations.
  • Provide research and recommendations for new software, hardware, and services.
  • Develop and document IT Department Procedures.
  • MARTA (Metro Atlanta Rapid Transit Authority).
12/2017 to 01/2017
Support Analyst Sage Intacct Oroville, CA,
  • Installed, maintenance, and management of microcomputers, printers, and related equipment.
  • Design and implement upgrade migration plans for new software and hardware products.
  • Support users with microcomputer applications.
  • Support, educate, and assist User Support Specialist in providing support to users through the Help Desk.
  • Task:.
  • Responsible for diagnosing, testing and repairing devices by following electrical repair procedures.
  • Repaired PC's and laptops replacing and reloading hard drive, replacing system board, etc.
  • Give the necessary support and training to other employees when requested.
  • Organize the existing IT resources used and maintain an inventory of them.
  • Determining and preparing hardware equipment that needs to be replaced and ensuring that all equipment that is disposed of was properly checked and stripped of critical company information.
  • Installed work stations and software.
  • Linked and set up hardware equipment.
01/2017 to Present
Information Systems Analyst Butte County Environmental Health City, STATE,
  • Provide internal and external Transit System Technical support, by performing systems analysis, data analysis and developing documentation.
  • Work involves research and validation of existing Transit Rail and Bus Infrastructure, to include network devices, software upgrades, documentation and documentation of undocumented features and processes in the system.
  • Tasks:.
  • Using a variety of analytical techniques determine and document technical requirements through researching and analyzing problems.
  • Plan and model possible solutions and recommend software Identify and address root causes of system problems.
  • Assist in the review of Technical Design document to support technical solutions for systems with multiple integration points multiple functions and or unique logic requirements.
  • Analyze current systems to validate accuracy and completeness of documentation.
  • Fill in documentation gaps found by creating and updating technical and end user documentation of department reporting systems and data handling processes.
  • Maintain excellent communication with supervisors through weekly status reports, participation in department staff meetings as needed.
  • Maintain polite and professional relationships with co-workers and support customers.
  • Utilizes Windows, Apple, Network tools and, Language Query tools to analyze and research data issues and assists others with analysis and testing assignments.
  • Provide oversight assistance for site surveys and direction to junior analyst.
  • Participates in special projects as assigned.
01/2017 to Present
Systems Administrator\Engineer MARTA Metro Atlanta Rapid Transit Authority City, STATE,
  • Provided internal and external Technical Support to MPD for their EOC&MCV.
  • Conducted weekly and monthly system checks on all police equipment in the EOC/MCV.
  • Supported EPU (Emergency Preparedness Unit) with day to operations.
  • Stayed up to date with new technologies that could be used to support EPU mission.
  • Was liaison between IT and police and Vendors.
  • Tasks:.
  • Supported the Barco video wall in the EOC.
  • Plan and model possible solutions and recommend software Identify and address root causes of system problems.
  • Assist in the review of Technical Design document to support technical solutions for systems with multiple integration points multiple functions and or unique logic requirements.
  • Analyze current systems to validate accuracy and completeness of documentation.
  • Fill in documentation gaps found by creating and updating technical and end user documentation of department reporting systems and data handling processes.
  • Maintain excellent communication with supervisors through weekly status reports, participation in department staff meetings as needed.
Certifications
DCME Certified (Digital Content Media Expert)
Education
Expected in Dec 2014
Associates of Computer Science Bachelors of Computer Science:
Herzing University - Atlanta, GA
GPA:
Expected in 2009
High School Diploma:
Robert E Lee High School - San Antonio, TX
GPA:

Expected in
College Prep Information Technology Security Certification (San Antonio College, TX) A+ Certified N+ Certified DSCE Certified (Digital Signage Content Expert):
- ,
GPA:

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Resume Overview

School Attended

  • Herzing University
  • Robert E Lee High School

Job Titles Held:

  • QA Inspector / Telecom
  • Computer Technician
  • Systems Administrator
  • Support Analyst
  • Information Systems Analyst
  • Systems Administrator\Engineer

Degrees

  • Associates of Computer Science Bachelors of Computer Science
  • High School Diploma
  • College Prep Information Technology Security Certification (San Antonio College, TX) A+ Certified N+ Certified DSCE Certified (Digital Signage Content Expert)

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