Customer driven librarian with demonstrated experience in building positive rapport with management, team members and patrons. Proven track record for exceeding customer satisfaction in the delivery of customer service and leadership in support of the library's mission and vision. Experienced in training/mentoring support staff and volunteers, supervising, delegating tasks and providing directions. Information retrieval skills using the Internet, and databases of Overdrive, EBSCOhost, Pro- Quest, GALILEO, and other interfaces. Extensive knowledge of Microsoft Office and Google Apps.
Public Services Librarian01/2010 to Current Gwinnett County Public LibraryLawrenceville, GA
Provide customer service at the Help Desk to include locating and using library materials, services, databases, equipment and problem resolution.
Tutor library support staff to ensure employees are trained and follow the proper library policies and procedures.
Prepare and conduct customized training sessions and presentations.
Participate in hiring, scheduling, performance evaluations, quarterly goals checks, mentoring and termination of non-classified staff and volunteers.
Prepare Payroll and other monthly statistics.
Coordinate the preparation, marketing and implementation of library services and programs for all ages.
Serve as the lead person for major branch projects such as Overdrive and e-readers training sessions, adult and teen programs.
Promote the library services, activities and collection through professional organizations events and in the community.
Conduct library tours for school and community groups.
Coordinate and participate in the collection development at the branch.
Library Assistant II, on call01/2006 to Current Mercer University Swilley LibraryAtlanta, GA.
Managed Circulation and supervised student workers.
Provided print and online reference services and instruction to students and faculty.
Prepared financial reports and counted cash drawer.
Senior Library Technician01/2002 to 01/2010 DeKalb County Public LibraryDecatur, GA
Assisted patrons with the Internet, GALILEO, reference databases, and other library equipment and services.
Served as branch liaison for audio/visual and Literacy collections and instructed staff members of policies and procedures.
Conducted programming for all ages.
Provided reader's advisory.
Supervised circulation staff, desk assistants, and part-time staff in absence of managers.
MA: Bulgarian and English Languages2009MSLS, Clarion University of PA University of Plo
Marketing and Management1996University of Plovdiv
1987Science Information, College of Library Sciences
ACHIEVEMENTS Prepared and delivered a presentation for e-Books and Kindle use at the Metro Atlanta Library Association workshop by promoting the GCPL Overdrive database Winner of the Ginny Frankenthaler Memorial Scholarship in Library Science of the Southeastern Library Association of 2007 Winner of the Friends of the Stone Mountain Library scholarship of 2007 Volunteer for Camp Inspiration /medically fragile children/
Metro Atlanta Library Association (MALA), 2011-2012 President 2010 Program Chair, 2009 Program Committee Georgia Library Association American Library Association Special Libraries Association