LiveCareer-Resume

public safety telecommunicator resume example with 8+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Ambitious student pursuing a Criminal Justice degree eager to contribute developed knowledge in Public Safety Telecommunicator role. Skilled in time management and communication in hectic settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Also skilled in reading maps, understanding location details and providing relevant updates to people in the field.

Skills
  • Map reading abilities
  • Basic life support knowledge
  • Computer-based dispatch systems
  • Police department procedures
  • Information documentation
  • EMD certification
  • Multitasking abilities
  • Relationship development
  • First Aid/CPR
  • Customer service
  • Communications
Experience
01/2019 to Current Public Safety Telecommunicator Securitas Security Services Usa, Inc. | New Orleans, LA,
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Assisted departments with special requests such as ATLs.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Used radio, telephone and computer system to update first responders with new information.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
12/2015 to 11/2018 Patient Care Technician Rush-Copley Medical Center | Yorkville, IL,
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Assisted elderly patients with essential ambulatory care for transport to and from facility.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Kept instruments and equipment clean and effectively sanitized.
  • Responded promptly to patient call lights to provide physical and emotional support.
08/2014 to 12/2015 Patient Care Technician Rush-Copley Medical Center | Naperville, IL,
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Assisted elderly patients with essential ambulatory care for transport to and from facility.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Kept instruments and equipment clean and effectively sanitized.
  • Responded promptly to patient call lights to provide physical and emotional support.
  • Monitored and charted fluid intake and output to stay current on patient conditions.
  • Collected lab specimens in adherence with safety protocols for patient tests.
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Assisted with patient admission, discharge and transfer to maximize facility efficiency.
04/2012 to 07/2014 Lead Teacher, Two-Year-Olds Classroom Zion Lutheran Children's Center | City, STATE,
  • Involved parents in student learning to increase family interaction and student support.
  • Organized diverse activities to promote physical, mental and social growth of each child.
  • Stayed calm and patient in all student interactions to support individual growth and development.
  • Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
  • Taught students fundamental building blocks and advanced concepts.
  • Created and maintained rich learning environment with diverse strategies to engage students and deliver enriching educational opportunities.
  • Selected optimal curricula and planned daily lessons to cover required topics and meet needs of children with varying developmental levels.
  • Helped learners of all abilities build learning and study skills to promote life-long educational goals.
  • Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
  • Applied proactive behavior management techniques for classroom discipline.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Arranged rooms to facilitate optimal education for student groups.
  • Established open and loving environment where children could express desires and focus on learning.
  • Worked with students one-on-one to boost skills in weak areas and help grasp new concepts.
Education and Training
Expected in 07/2020 to to Bachelor of Science | Criminal Justice And Forensic Science American InterContinental University, Schaumburg, IL GPA:
Expected in to to | Animal Science With A Pre-Vet Emphasis Tarleton State University, Stephenville, TX GPA:
Expected in 06/2010 to to High School Diploma | Harper High School, Harper, TX, GPA:
Activities and Honors

President's Award for American Intercontinental University in May of 2018.

Dean's List for American Intercontinental University

Certifications

First Aid/CPR

Emergency Medical Dispatch software

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Resume Overview

School Attended

  • American InterContinental University
  • Tarleton State University
  • Harper High School

Job Titles Held:

  • Public Safety Telecommunicator
  • Patient Care Technician
  • Patient Care Technician
  • Lead Teacher, Two-Year-Olds Classroom

Degrees

  • Bachelor of Science
  • Some College (No Degree)
  • High School Diploma

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