public safety telecommunicator resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Attentive and dedicated communications professional with more than five years of training and experience to handle high stress situations, and problem solving skills to ensure proper resolution of all issues. Organized and thorough in documenting calls, allocating resources as needed, and offering a positive attitude in a team oriented environment.

  • Information intake
  • Computer skills
  • Multitasking abilities
  • Basic life support understanding
  • Data management
  • Conflict resolution
  • Organization and Time management
  • Compassion
  • Team-building
  • Responsible
  • Self-motivated professional
  • Cultural awareness
  • Microsoft Office
  • Interpersonal Communication
  • Analytical skills
Florida Gateway College Lake City, FL Expected in 06/2014 : General Studies - GPA :
Baker County High School Macclenny, FL, Expected in 06/2014 High School Diploma : - GPA :
  • Vice President of FFA
  • High Honors Graduate
  • FFA State Champion and National Awards Recipient
  • Achieved Superwoman Award in 2020 and 2021 through effectively helping foster a positive environment in a high stress workplace.
Work History
Aetna Inc. - Public Safety Telecommunicator
Bloomingdale, IL, 01/2018 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official law enforcement units while tracking data in real-time environments.
  • Determined individual call needs and allocated multiple resources from multiple different agencies in high stress and fast paced situations.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses quickly and efficiently.
  • Worked flexible hours; shift work on nights, weekends, and holiday shifts.
  • Worked in team oriented environment, in accordance with other dispatchers and first responders to accomplish common goals to ensure safety of all involved.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled multiple in progress and high stress situations at one time, switching from multiple electronic applications as needed.
  • Devoted special emphasis to customer care by ensuring caller safety and satisfaction according to local and state law enforcement guidelines.
  • Handled approximately 200 cases daily, providing information and treatment/ resolution recommendations to public, hospital staff, first responders, and other local agencies for cases
Parker-Hannifin, Corporation - Packing, Shipping, and Receiving Assembler
Riverside, CA, 09/2016 - 01/2018
  • Resolved wide range of problems, including missing merchandise, delivery cancellations, damaged merchandise and incomplete deliveries.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Worked in team oriented environment to accomplish company needs.
  • Executed over 500 orders per day to ensure speedy shipping and customer satisfaction
Mainegeneral Health - Early Childhood Educator
Skowhegan, ME, 01/2015 - 05/2015
  • Educated over 20 students daily in foundational concepts such as shapes, numbers and letters.
  • Promoted sensory development by providing access to different textures.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
  • Used classroom observations to create written assessments of student performance.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

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Resume Overview

School Attended

  • Florida Gateway College
  • Baker County High School

Job Titles Held:

  • Public Safety Telecommunicator
  • Packing, Shipping, and Receiving Assembler
  • Early Childhood Educator


  • Some College (No Degree)
  • High School Diploma

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