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public safety telecommunicator resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

I have worked in the field of Public Safety as a 911 Dispatcher with over 25 years of related experience.

- I'm professional at all times and very familiar with managing emotions and staying clear-headed under pressure. Have a solid history of helping the public as well as public safety personnel handle situations ranging from lost items to emotionally-charged, life-threatening and dangerous situations.

- I also possess excellent clerical skills. I am a fast typist, accurate, and detail oriented. Have done report writing, filing, correlating, and other related skills.

- In summary, I'm a hardworking and reliable person with strong organizational skills eager to secure the Deputy Clerk position for the Town of Freeport. Ready to learn and help with whatever task comes my way. Organized and dependable, I've been successful at managing multiple priorities with a positive attitude.

Skills
  • Multitasking abilities
  • Organization and Time management skills
  • Responsible
  • Thorough
  • Always on time for work, never tardy
  • Customer Service oriented
  • Work well under pressure
  • Computer skilled
  • Fast learner
  • Consistently obtain accurate and complete information
  • Adhere to all police and fire procedures
  • Map reading skills
  • Culturally aware and respectful
Work History
9/18/11 to Current Public Safety Telecommunicator Securitas Security Services Usa, Inc. | Camas, WA,
  • Received public emergency and non-emergency calls and prioritized calls in order to effectively dispatch field units such as police, fire and EMS to locations.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Handled approximately 600calls for service daily.
  • Read system maps and caller information, and documented all details in the CAD (computer aided dispatch) system.
  • Answered calls from automatic routing system and took basic information from callers. Routed calls for other agencies as needed.
  • Relayed information to first responders via radio telephone and computer messaging.
  • Actively listened to caller's requests, always verifying location information and confirming understanding what was needed while addressing concerns.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Trained employees for dispatching on the police radio.
  • Maintained an outstanding attendance record, consistently arriving to work ready to start immediately.
  • Adhered to social distancing protocols and wore mask or face shield according to City and Department directives.
  • Carried out day-day-day duties accurately and efficiently.
  • Attended several conferences and seminars that provided education about the rapidly changing field of Public Safety Dispatch. This included, but was not limited to, classes regarding providing quality service, Geo-based mapping, 911 innovations and Active Shooter incidents.
  • Member of the 911 Community Education Team. Provided education sessions to various groups of all ages on the use of 911 through the use of informational handouts, slideshow presentations, and by answering questions.
  • Recipient of several commendations for job performance excellence.
03/2007 to 9/1/11 Supervising Police Radio Dispatcher (SPRD) Honolulu Police Department | City, STATE,
  • Performed supervisory duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Oversaw daily operations to ensure quality service for citizens and high levels of productivity.
  • Supervised 18-23 employees on a shift.
  • Responsible for maintaining employee records, including leave balances, commendations, and disciplinary actions.
  • Scheduled staffing for daily position assignments, factoring in personnel who were on leave and hiring for overtime as needed to fill vacancies.
  • Provided one-on-one sit down sessions with employees to cover annual evaluations. Additionally held these sessions to address employee issues and provide counseling as needed.
  • As directed by the Major of the Communications Division, conducted written investigations which included obtaining information, statements, and data. Incorporated this information into an informational packet for submission and review.
  • Addressed calls from the public requiring supervisory intervention, including but not limited to; complaints regarding employees or how a call for service was handled.
  • When staffing was limited, perform in the capacity of a Police Radio Dispatcher taking calls from the public and dispatching calls for service.
  • Attended conferences that provided education and seminars on the rapidly changing field of Public Safety Telecommunications.
2/1/95 to 03/2007 Police Radio Dispatcher II (PRD II) Honolulu Police Department | City, STATE,

Job tasks for this position are similar to that of the Portland Police Telecommunicator position.

Additional responsibilities:

  • Entered stolen or missing items/persons into the computer system to be flagged in the event an inquiry was made.
  • Received over 2000 911 and non-emergency calls per day solely for police services.
  • Attended Train the Trainer Class. Assisted in training employees in the application and use of the new CAD (Computer Aided Dispatch) system.
  • Member of the Mentoring Program. Paired with new hires to provide information and assist them as they embarked on their new career by offering guidance and helping them navigate their new career choice.
  • Recipient of several written accolades and commendations for job performance.
11/1990 to 06/1997 Patient Registration Clerk - Admitting & E.R. Wahiawa General Hospital | City, STATE,
  • Accurately inputted all patient and insurance information into the hospital computer system for records and billing purposes.
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Collected payments and co-pays from patients from a variety of insurance programs, adjusting amounts based on specific plan directives.
  • Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules.
  • Collected insurance and financial information required for registrations.
  • Facilitated communication between patients and various departments and staff.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Obtained information from physicians and office staff to coordinate bed placements for scheduled and unscheduled patients.
  • Tended to the hospital switchboard when the primary operator was away from the console. This involved routing calls to the proper locations and paging physicians as needed.
Education
Expected in to to No Degree | Spanish University of Massachusetts - Lowell, Lowell, MA GPA:
Expected in 06/2003 to to Bachelor of Science | Occupational Education, Psychology Specialization Wayland Baptist University, Aiea, HI Campus, GPA:
  • Dean's List 2002
Certifications
  • PST - Public Safety Telecommunicator
  • EMD - Emergency Medical Dispatch
  • EFD - Emergency Fire Dispatch
  • CPR - certified
  • Certified Open Fox Terminal Operator (files regarding driver's licenses, motor vehicle registrations, etc)

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Resume Overview

School Attended

  • University of Massachusetts - Lowell
  • Wayland Baptist University

Job Titles Held:

  • Public Safety Telecommunicator
  • Supervising Police Radio Dispatcher (SPRD)
  • Police Radio Dispatcher II (PRD II)
  • Patient Registration Clerk - Admitting & E.R.

Degrees

  • No Degree
  • Bachelor of Science

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