public safety supervisor resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing leadership, counseling, interpersonal skills, excellent time management and problem-solving skills.

  • Customer service
  • Leadership
  • Self-motivated professional
  • Microsoft Office
  • Planning and Coordination
  • Organization and Time management
  • Good telephone etiquette
  • Joint Commissions
  • Cultural Diversity
  • Conflict Resolution
  • Emergency Management
  • Healthy and fit
  • Team building
  • Compassion
  • Computer proficiency
  • Safety regulations
Work History
10/2014 to Current Public Safety Supervisor John Knox Village | Lee's Summit, MO,
  • Provides leadership, supervision, training and professional development of 75 public safety officers and senior public safety officers.
  • Conducts annual and periodic performance reviews for assigned personnel and provides periodic compliance and performance reports to management.
  • Plans schedules, coordinates and assigns work and establishes goals and priorities for subordinate employees.
  • Serves as front-line contact with clients and acts as customer’s advocate to ensure efficient and effective delivery of security services.
  • Responds to calls for service and provides requested services in accordance with policies and procedures.
  • Reviews processes and procedures for effectiveness and efficiency and makes recommendations on process improvements.
  • Review and approve all pending time cards actions and managing time off in Kronos Dimension System
  • Promote safe driving conditions when operating state vehicles , review accident documentation ensuring employees are provided fair and impartial review when involved in vehicle collision
  • Patrol assigned areas on foot and by vehicle to prevent vandalism, theft or fire.
  • Eliminated process discrepancies by accurately investigating complaints and concerns
  • Mitigated risks by accurately analyzing and evaluating safety and security issues involving staff and property.
  • Oversee institutional events security request, for attendees, public access, media presents dignitaries or high profile persons and attended public gatherings to maintain order.
11/1995 to 10/2014 Public Safety Officer City Of Indianapolis And Marion County | Indianapolis, IN,
  • Patrol University and MD Anderson Cancer Center buildings and properties by means of vehicle or foot, reporting all irregularities, emergencies or suspicious activities.
  • Greet and provide directions, information and other resources to patients, visitors, students, faculty and staff.
  • Explain and enforce institution polices and procedures.
  • Checks parking permit on vehicles entering parking lots and direct flow of traffic and parking of cars.
  • Facilitate in identifying and developing improvements in security matters.
  • Respond and assist with Actual Fires, Fire Alarms and Code Blue in medical emergencies.
  • Provides mobile escorts for employees and patients
09/2005 to 12/2012 Substance Abuse Counselor Intercept Youth Services | Roanoke, VA,
  • Identify and develop community resources plus acts as liaison with outside agencies for clients
  • Provide one on one individual counseling and group counseling, such as alcohol and drug education, crisis intervention, anger management process, and family therapy.
  • Prepares progress reports of clients assigned to caseload as well as all other required reports
  • Perform follow up on clients/patients to verify and document current status satisfactory care following 90- day period.
  • Orientates new clients to program standards and services; counsels and hold clients accountable for program standards
  • Request and perform random drug testing specimen and breathalyzer analysis.
  • Attends weekly staffing meetings to get an overview and share ongoing resource development
  • Ensure compliance with Texas Department of Criminal Justice and probation/parole stipulation, standards and guidelines
  • Prepares violation reports relative to discharging client and assists courts by testifying when required
  • Supervise structure hierarchy making sure members of structure follow chain of command
  • Adhere to applicable laws, confidentiality, regulations and agency policies governing disclosure of patient/client
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
01/2008 to 06/2008 Substance Abuse Counselor Intercept Youth Services | Richmond, VA,
  • Developed individual treatment goals based on history and diagnosis.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Facilitated group and individual therapy in outpatient setting.
  • Conduct and facilitates group and individual treatment counseling sessions using special skills and technique(s) to assist client/patient, groups and family in exploring problems and ramifications.
  • Perform random urinalysis on Federal clients
  • Receive various external telephone calls from potential clients and customer, screen and expedite to appropriate individuals.
  • Inform and schedule appointment precise and expeditiously.
  • Chart client individual and monthly review
  • Managed team of 180 clients, overseeing hiring, training, and professional growth of employees
Expected in 12/2004 to to Associate of Science | Human Service Technology Houston Community College, Houston, TX GPA:

Licensed Chemical Dependency Counselor

Adult CPR-Adult

Standard First Aid/AED

Anger Management Specialist

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Resume Overview

School Attended

  • Houston Community College

Job Titles Held:

  • Public Safety Supervisor
  • Public Safety Officer
  • Substance Abuse Counselor
  • Substance Abuse Counselor


  • Associate of Science

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