public safety officer dispatcher security manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am an experienced and knowledgeable professional security manager with extensive experience protecting life and property. As a security manager at Seton Hall University and IHSC Hackensack Medical School, my daily responsibilities consisted of monitoring the day-to-day operations of contracted security officers, public safety officers, and dispatcher personnel. I have personally held many of the positions I now supervise, giving me the insight and the experience to be an effective administrator. I have approximately twenty-five years of experience working in the security field and over ten years of law enforcement experience. I am fully knowledgeable and experienced with many facets of the security field and the operating systems, policies, and procedures used by Seton Hall University. See specific skills below for further details.

Specific Skills
  • Lenel Access System Control experienced
  • Envoy Guest Pass System experienced
  • Perspective Revolver Incident Reporting System experienced
  • Revolver CAD Program and NuPark Parking System-experienced
  • CCTV Video-Camera Surveillance System experienced
  • SIS Fire Alarm System and panel experienced in both the main and IHS campus.
  • TapRide and SHUFLY experienced
  • Seton Hall University and Public Safety Policies and Procedures Knowledgeable
  • Emergency Management Policies Knowledgeable
  • First Aid, CPR, Narcan certified
  • Bilingual Spanish/English
  • Clery Act knowledgeable and experienced
10/2016 to Current Public Safety Officer/Dispatcher/Security Manager Eldorado Resorts, Inc. | Shreveport, LA,

● Monitored and evaluated the day to day operations to ensure that the campus and its occupants were safe and secured.
● Provided vital customer service to students, faculty, staff, and visitors, and transferred calls to appropriate departments.
● Monitored all 911 calls and ensured that all calls for service (lockouts, escorts, jumpstarts) were completed.
● Monitored the key management system (KeyWatcher).
● Monitored and responded to incidents to ensure that reports were taken, reviewed written reports, input reports into the incident reporting system, and conducted investigations when it was warranted.
● Dispatched security personnel to reported incidents.
● Communicated and updated senior management of essential incidents and ensured that all policies and procedures were followed.
● Monitored the arrangement for escorts for visiting dignitaries, students, faculty, and staff when requested.
● Notified on-call counseling services when needed.
● Notified Rapid Response central alarm station when the fire alarm system was placed on bypass.

● Inspected all emergency phones and fire extinguishers every month to ensure that they worked and forwarded my findings to management.
● Notified and scheduled repairs with the vendors when the CCTV Cameras, door card access, and emergency phones were not working correctly.
● Scheduled and approved SHU employee's vacations and time off.
● Completed a Clery Act Seminar (Campus Crime Policy and Statistics Act) and maintained an incident log.
● Assisted senior management with rewriting the Standard Operating Procedures for the medical school and ensure that the SOP's were followed and enforced.
● Managed and implemented the weekly coverage schedule for SHU administrators and ensured that the proper coverage was present at the site.
● Oversaw that all security members were CPR, AED, Narcan, and First Aid certified and evaluated employees yearly on their job performance.

05/2014 to 10/2016 Lead Security Officer Eldorado Resorts, Inc. | Reno, NV,

● Aligned myself with H.C.E. site supervisor and helped him implement memos and contact sheets.

● Answered all calls for service and directed calls to the appropriate department.

● Notified and informed the J.K.T.C./C.B.V.I. site manager when unusual occurrences happened on the site and executed reports.

06/2007 to 05/2014 Lead Security Officer Abbry Security LLC | City, STATE,

● Mentor and trained several new security officers at the job site.

● Consulted with Abbry’s security supervisor to address issues with daily operations at the site.

● Monitored the close circuit television & fire alarm panel, and notified the police, medical services, and the fire department when needed.

● Contacted the on-call facilities worker when maintenance issues occurred on the site.

01/1995 to 06/2006 Police Officer/Police Detective City Of Newark, Police Department | City, STATE,

● Completed a twenty-four-week course at the Newark Police Academy.

● Performed all aspects of professional policing, patrols, service calls, arrest, court proceedings, and community service.

● Conducted investigations, surveillance, worked five years in the Fugitive Squad alongside the F.B.I. and U.S. Marshall Agents.

Education and Training
Expected in Master of Arts | Human Resources Training & Development Seton Hall University, South Orange, NJ GPA:

● 4.0 GPA presently attending.
● Courses in Human Resources Training & Development.

Expected in Bachelor of Arts | Individualized Studies, Public Administration Fairleigh Dickinson University, Teaneck, NJ GPA:

● 3.81 GPA graduated in May 2018.
● Courses in Public Administration and Management.

Expected in Associate of Arts | Business Administration Warren County Community College, Washington, NJ GPA:

● 3.73 GPA graduated in August 2016.

● Courses in Management, Psychology, and Accounting.

Expected in | Police Officer Training Certificate Newark Police Academy , Newark, NJ, GPA:

● Completed the New Jersey Police Training Commission Course.

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Resume Overview

School Attended

  • Seton Hall University
  • Fairleigh Dickinson University
  • Warren County Community College
  • Newark Police Academy

Job Titles Held:

  • Public Safety Officer/Dispatcher/Security Manager
  • Lead Security Officer
  • Lead Security Officer
  • Police Officer/Police Detective


  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts
  • Some College (No Degree)

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