LiveCareer-Resume

public safety licensing customer service special resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Data Entry
  • Clerical Duties (filing, scanning, faxing, copying)
  • Organizing Spreadsheets
  • Answering Phones
  • Providing Successful Solutions
  • Customer Service
  • Communication Skills
  • Detail Oriented
Education and Training
Southern New Hampshire University Boston, MA Expected in 06/2020 Associate : Business Management - GPA :
Sanford-Brown Institute Boston, MA, Expected in 05/2012 Associate of Arts : Fashion Design - GPA :
New Mission High School Boston, MA, Expected in 06/2008 High School Diploma : - GPA :
Experience
Dana-Farber Cancer Institute - Public Safety Licensing & Customer Service Special
Weymouth, MA, 01/2023 - Current
  • Process license applications, including logging and notifying applicants of their application status and/or preparing the application for board review. Input and download data necessary for issuing a license, when appropriate. Produce certified statements of licensure.
  • Maintain files and records of complaints, correspondence, electronic records, and telephonic responses/inquiries.
  • Serve as the primary customer service agent for assigned boards. Receive and respond to/assist with walk-ins, written, telephonic, and e-mail inquiries. Answer and/or refer to appropriate parties for action in a timely fashion.
  • Review, analyze, and update statistical data concerning board activities, including the audit of vendor data/license downloads.
  • Serve as the primary customer service point of contact for board inquires referred from DOL’s Welcome Center. Specifically, respond to all walk-in visitors, phone inquiries, and email inquiries submitted to the Unit or other assigned DOL boards, that cannot be handled by the Welcome Center staff.
  • Provide general administrative support to all DOL boards/units and the DOL Welcome Center.
  • At the direction of the Executive Director (“ED”), Assistant Executive Director (“AED”), Associate Deputy Commissioner or Deputy Commissioner:
Axalta Coating Systems - Inventory Supply Assistant
Albany, NY, 04/2022 - 12/2022
  • Updated study labels to reflect accurate information.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date kits.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
Interconnect Wiring - Customer Service Representative
Fort Worth, TX, 11/2013 - 03/2022
  • Performed clerical duties including filing, copying, organizing and faxing documents.
  • Fielded and received phone calls and directed them to the proper offices/people.
  • Ran errands and supported an office of 10+ people.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered inbound calls, chats and emails to facilitate customer service.
Axalta Coating Systems - Data Entry
Bowling Green, KY, 11/2019 - 03/2020
  • Entering data into appropriate fields; databases, records, and files
  • Transferring data from paper formats via computer, recorders, or scanners.
  • Handling numerical data accurately; creating spreadsheets.
  • Organizing spreadsheets.
  • Organized and maintained documents, files and records.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
Axalta Coating Systems - Customer Service Representative
Buffalo, NY, 01/2016 - 01/2017
  • Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Gardaworld - Customer Service Representative
Morris, IL, 07/2016 - 12/2016
  • Promoted available products and services to customers during service, account management and order calls.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Maintained strong call control and quickly worked through scripts to address problems.
Circle K Stores, Inc. - Vault Teller
Concord, NC, 12/2014 - 06/2016
  • Preparing liability for delivery.
  • Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
  • Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
Yavapai College - Cashier/Customer Service Rep
Prescott, AZ, 11/2012 - 11/2014
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Handed out fliers and announced information to patrons to generate interest in new attractions.
  • Sourced speakers and special guests for wide range of corporate, industry and charitable events.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
National Vision - Volunteer
Portage, MI, 12/2005 - 12/2012
  • Train youth about the problems in their communities and what Youth Force does
  • Setup meetings with politicians to address problems in our communities.
  • Plan events to bring the community together.
  • Door knocking; getting people to vote.
  • Answer and make phone calls daily.
  • Volunteered with various organizations, coordinating resources and outreach to help accomplish core mission.
Sears - Retail Sales Associate
City, STATE, 01/2006 - 12/2006
  • Processed transactions
  • Created price tags and merchandise signs for new items.
  • Greeted customers to determine wants or needs.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Sanford-Brown Institute
  • New Mission High School

Job Titles Held:

  • Public Safety Licensing & Customer Service Special
  • Inventory Supply Assistant
  • Customer Service Representative
  • Data Entry
  • Customer Service Representative
  • Customer Service Representative
  • Vault Teller
  • Cashier/Customer Service Rep
  • Volunteer
  • Retail Sales Associate

Degrees

  • Associate
  • Associate of Arts
  • High School Diploma

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