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public safety emergency communications specialist resume example with 7+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Resourceful Public Safety Emergency Communications Telecommunicator with 2 years of Emergency Dispatch experience. Adept at using scientific equipment to preserve and inspect evidence. Observant, dependable and skillful in coping with complex situations. Seeking a position in Law Enforcement using education and the skills as a Crime Scene Investigator with a department that values hard work and rewards contributions with expanded responsibility and leadership.

Skills
  • Profound analytical and logical reasoning
  • Advanced critical thinking skills
  • Dispatch Coordination
  • Time Management
  • Crime Lab Procedures
  • Administrative Oversight
  • Trained in use of forensic laboratory equipment and skills to include comparison microscopes, electrophoresis analysis, chemical processing, ballistics comparisons and AFIS System for fingerprint analysis.
  • Investigation Documentation
  • Emergency Call Response
  • Multi-tasking skills developed in high stress field that requires extreme accuracy
  • Evidence Collection and Preservation, Analysis, Interpretation, Crime Scene Processing and Documentation; practice of Chain-of-Custody.
Work History
01/2021 to Current Public Safety Emergency Communications Specialist G4s | Beaumont, CA,
  • PSECS III requires extreme concentration and a very specific level of accuracy to ensure emergency services are sent in a timely manner, and to dispatch proper on-scene support to Police and Fire Rescue Personnel
  • Field demands flawless attention to detail and multi-tasking skills and high-level ability to relay information that leaves no room for error
  • Through Computer Aided Dispatch (CAD) system relevant details to determine level or type of service required.
  • Handle upwards of 40 calls per day to address citizen concerns and inquiries.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
09/2020 to Current Console Operator The Buckle, Inc. | Blue Springs, NE,
  • Switchboard operations require facilitating student requests for Campus Safety Department and Transportation.
  • Outside emergency services are also requested for dispatch in any situation where Fire, Medical, or Police may be necessary.
  • Write detailed narrative reports and maintained daily activity reports.
  • Monitor Fire, Security and Duress Systems, responding appropriately to alarms and emergency situations.
  • React calmly during times of highly stressed or emergency situations.
  • Collaborate with vendors and contracted companies to create interfaces between internal systems and third-party assets.
  • Enforce rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
11/2015 to 09/2020 Retail Sales Leader Pier 1 Imports | City, STATE,
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
  • Coordinated all freight deliveries from Regional warehouses.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Enhanced company profile by attending industry trade shows and conferences to answer questions, promote products and offer informative talks.
  • Built professional relationships with local influencers to successfully boost reputation within Frederick community.
  • Consistently recognized with awards for exemplary work ethic and outstanding customer relations ability.
  • Developed multiple sales strategies to address range of project and customer types.
  • Promoted company's brand and cultivated new relationships by delivering expert presentations.
Education
Expected in 12/2019 Graduate, Bachelor of Science Degree | Criminal Investigative Forensics University of Maryland Global Campus, Adelphi, MD, GPA:

University of Maryland Global Campus

December 2019

  • Bachelor of Science, Investigative Forensics
  • Tech Council of Maryland Kendall Scholarship Recipient
  • Dean's List Fall 2017, Spring 2018
  • GPA: 3.288
  • Relevant Coursework: Criminalistics I & II
  • Relevant Coursework: Fingerprint Analysis & Firearms & Toolmarks Analysis
  • Relevant Coursework: Medical Legal Investigation of Death & Psychology of Criminal Behavior
  • Professional Development: Advanced Technical Writing
Expected in 2017 Graduate, Associates Degree | Criminal Justice Frederick Community College, Frederick, MD GPA:

Frederick Community CollegeMay 2017

  • Associate of Arts, General Studies (Criminal Justice)
  • Extracurricular Activities: Treasurer of Criminal Justice Club
  • Dean's List Spring 2017
  • GPA: 3.25
  • Relevant Coursework: Police Operational Services & Criminology
  • Relevant Coursework: Criminal Evidence & Procedure & Criminal Law
Certifications
  • EMD - Emergency Medical Dispatch
  • EPD - Emergency Police Dispatch
  • EFD - Emergency Fire Dispatch

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Resume Overview

School Attended

  • University of Maryland Global Campus
  • Frederick Community College

Job Titles Held:

  • Public Safety Emergency Communications Specialist
  • Console Operator
  • Retail Sales Leader

Degrees

  • Graduate, Bachelor of Science Degree
  • Graduate, Associates Degree

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