public safety communications manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

A highly-motivated leader with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Organizational Skills
  • Customer Service
  • Critical Thinking
  • People Skills
  • Problem Resolution
  • Team Building
  • Training & Development
  • Supervision & Leadership
  • Relationship Building
  • Planning & Organizing
  • Microsoft Office
  • Computer Skills
  • Reliable & Trustworthy
  • Good Work Ethic
  • Fluent in Spanish
  • Team Management
01/2022 to Current
Public Safety Communications Manager City Of Palo Alto, Ca Palo Alto, CA,
  • Led communications center with 31 employees, delivering consistent job training to improve skills.
  • Built and maintained corporate image, brand and identity. Applied "Excellence in Dispatch" as our brand and mission.
  • Managed team personnel, budget and schedule to handle staffing shortages.
  • Assigned, supervised and reviewed activities of the Public Safety Dispatch Supervisor group.
  • Built and updated crisis communication plans to handle diverse situations.
  • Conferred with labor relations managers to develop internal communications and develop positive relationships.
  • Member of the City of Corona Executive Leadership Roundtable sponsored by the Corona Chamber of Commerce.
  • Worked in partnership with the Human Resources Department to create a comprehensive and modern hiring process for dispatchers and call-takers.
  • Work directly with other command staff members to create a strategic plan for the agency.
  • Act as the Emergency Operations Center Manger for the Police Department.
  • Redesigned the training program so that it applies to a new generation of workforce.
10/2016 to 01/2022
Police Dispatch Supervisor City Of Antioch Antioch, CA,
  • Managed multiple projects and tasks simultaneously while providing supervision to the line level dispatcher.
  • Mentored, trained and managed team of 17 employees and offered insight and direction, helping boost overall performance.
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Investigated and resolved citizen complaints.
  • Utilized various computer programs.
  • Acted as a liaison with external vendors.
  • Processed both emergency and non-emergency calls for service.
  • Dispatched field personnel.
  • Developed, implemented, and trained on new operating policies and technology.
  • Worked closely with CalOES to procure new equipment.
05/2002 to 01/2022
Police Dispatcher Orange Police Department City, STATE,
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Tracked call logs and shift data to enter into computer system.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Mentored junior team members and managed employee relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Education and Training
Expected in 07/2024 to to
Master of Science: Public Administration
Grand Canyon University - Phoenix, AZ
Expected in 06/2022 to to
Master of Science: Organizational Leadership
Grand Canyon University - Phoenix, AZ
  • 4.0 GPA
  • Member of Alpha Chi National College Honor Society - Member , 2021
  • Member of Sigma Beta Delta International Honor Society of Business Management and Administration - Member , 2021
Expected in 12/2020 to to
Bachelor of Science: Homeland Security And Emergency Management
Grand Canyon University - Phoenix, AZ
  • 4.0 GPA
Full Professional
  • Created highly effective training program that significantly impacted efficiency and improved operations.
  • Successfully managed several high dollar projects for the City of Orange including the P-25 radio upgrade as well as several CPE 911 upgrades.
  • Created policy for AB-988
  • Adapted the hiring process for dispatchers and call-takers to attract a new generation of workforce.
  • Currently in the process of implementing NG-911 for the City of Corona.
  • Researched vendors and created budget reports to replace all of the police departments antiquated radios.
Activities and Honors
  • Member of the City of Corona Executive Leadership Roundtable
  • City of Orange Police Department Medal of Merit Award Received the Medal of Merit Award from Chief Gustafson for being the Dispatch Center's Technology Expert. Supervised the team replacing the Emergency 9-1-1 system, the 800MHZ Radio and ensuring the dispatch center had the technology to perform day-to-day tasks. Maintained communication with all parties involved to insure the project stayed within the fiscal constraints.
  • FEMA Certifications:

ICS 100, 120, 144, 200, 230, 235, 240, 241, 242, 320, 368, 393b, 700, 800, 907, 1300, and 2200.

  • Golden West College – POST Certified Public Safety Dispatcher Course 10/02 Golden West College – POST
  • Certified Civilian Training Officer Course 5/06
  • Rialto Police Department - POST Certified Tactical Dispatch Course 3/07
  • Golden West College - POST - Public Safety Dispatcher Advanced Certificate - 8/14
  • POST - Public Safety Supervisor Course - 10/17
  • POST - Leadership and Accountability - 10/19

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Resume Overview

School Attended

  • Grand Canyon University
  • Grand Canyon University
  • Grand Canyon University

Job Titles Held:

  • Public Safety Communications Manager
  • Police Dispatch Supervisor
  • Police Dispatcher


  • Master of Science
  • Master of Science
  • Bachelor of Science

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