Results-oriented Public Safety communications professional with extensive experience. Dedicated to providing excellent customer service and making operational and procedural improvements. Reputation for strong leadership and high quality service, with proven relationship-building skills.
Certifications and Licenses
Emergency Number Professional (ENP), Earned 2014
Center Manager Certification Program (CMCP), Completed 2014
Power Phone Call Assessment Certification, Completed 2016
Current licensure; Illinois Law Enforcement Agencies Data Systems
(LEADS), Illinois Department of Public Health (IDPH), and Power Phone Emergency Medical Dispatch (EMD)
Education
Western Illinois UniversityMoline, ILExpected in ā ā:Business Management - GPA:Currently Attending
Scott Community CollegeBettendorf, IowaExpected in 2009 ā āAssociate of Arts: - GPA:GPA 3.931
Experience
City Of Palo Alto, Ca - Public Safety Communications Manager Palo Alto, CA, 04/2014 - Current
Manages, administers, and coordinates the
activities of 911 Centre Communications serving the Fire and
Police
Departments of East Moline and Moline, Illinois.
Successfully leads a team of 19 Public Safety Dispatchers
focused on providing the best service possible
to the
citizens and public safety responders served by Centre.
Consistently emphasizes high expectations of
professionalism and teamwork in the workplace.
Promotes
philosophies which enhance public safety, create efficiencies, reduce
liability, and strengthen
interpersonal relationships.
Leads change necessary to help Centre become a progressive
and positive dispatch center.
Provides the best work environment possible via
use of updated hardware, software, and training.
Updates and
develops operating policies, procedures, and practices to ensure optimum
performance and
to meet
department objectives, including a major overhaul of 911 call handling
procedure.
Improves the practice of Quality Assurance
(QA) Case Review for Emergency Medical
Dispatch
(EMD) protocols.
Conducts
performance evaluations, coaches/counsels personnel, and recommends employee
actions
including
hiring, transfer, suspension, or termination.
Prepares legal and highly confidential information
including arguments and evidence related to grievance
resolution
and collective bargaining.
Administers annual budget including prudent review of
operational costs and forecast of budget estimates
for
anticipated needs. Successfully balanced
budget, coming at or below budget limitations for the last two
years.
City Of Lubbock - Communications Shift Supervisor Lubbock, TX, 06/2010 - 04/2014
County Consolidated 911 Communication Center, serving a total of twelve police departments, sixteen fire departments, and five ambulance services within the county.
Supervised
public safety dispatchers, call takers, and warrant entry clerks to establish
and maintain high
levels of
service to the general public and agencies served as well as to meet department
standards.
Performed staffing and scheduling functions;
approved requests for time off and completed daily attendance
sheets for
correct payroll processing.
Evaluated overall employee performance; prepared and
provided annual employee reviews, developed annual
goals,
coached and counseled employees.
Participated in recruitment and selection process for
new employees and other personnel issues including
termination
of employee not meeting training standards.
Assisted with training of current and new employees
including monthly shift briefings for normal processes
as well as
newly-implemented procedures to ensure understanding and compliance.
Attended monthly meetings to develop and implement
consolidated procedures for several committees
including
the Fire Standard Operating Procedure (SOP) committee, Emergency Operations
Procedure
(EOP) committee, and training committee.
ā
Bettendorf Police Department - Communications/Computer Specialist City, STATE, 09/1993 - 06/2010
Answered 911 and administrative phone calls and
obtained required information for a safe, efficient emergency response. Provided
pre-arrival instructions to callers with established protocols. Entered all
information regarding
incident into CAD system. Dispatched law enforcement,
fire, and EMS personnel.
Operated the IOWA/NCIC computer system. Entered
wanted/missing persons, vehicles, articles, and guns
into
IOWA/NCIC and local record systems.
Military Experience
Air Force- Civil Engineering Squadron Vandenberg AFB, CA - Active Duty, 1982-1985
Army National Guard- Medical Detachment Davenport, IA - Patient Administration Specialist, 1987-1990
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