public safety communications resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team. Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach. Hardworking and reliable pst with strong ability in multitasking. Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Background in Law Enforcement
  • Knowledge of Federal Laws
  • Fire Prevention
  • Crime and Intelligence
  • First Aid Certified
  • Critical Thinking
  • Supervision & Leadership
  • Fluent in Spanish
  • Customer Service
  • Training & Development
  • Friendly, Positive Attitude
  • Problem Resolution
  • Computer Skills
  • First Aid/CPR
  • People Skills
  • Relationship Building
  • Active Listening
  • Reliable & Trustworthy
  • Good Work Ethic
  • Microsoft Office
10/2019 to Current
  • Ran background checks of individuals to obtain data on character, financial status and personal history.
  • Executed and obtained search warrants and subpoenas to obtain evidence for resolution of criminal matters.
  • Conducted background investigations for personnel security clearances.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Assisted departments with special requests for assistance and BOLOs.
  • Dispatched police officers and emergency personnel to calls for service.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Handling incoming alarm calls and verified passcodes to determine true emergencies from user errors.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Submitted accurate and timely daily reports, forms and other documentation.
  • Co-operated with law enforcement agencies to provide evidence and assist with investigations.
12/2017 to 12/2019
SPEACIAL EVENTS Tropicana Casino And Resort City, STATE,
  • Created and provided marketing material to meet business needs.
  • Worked closely with senior management to implement strategic communications plans and marketing initiatives.
  • Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported less-experienced event volunteers.
  • Performed photocopying, data entry and communication distribution for private and public events.
  • Inspected event facilities to verify conformance to stated requirements.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Exceeded company productivity standards on consistent basis.
06/2011 to 12/2015
  • Coached other employees in customer service strategies and successful selling techniques.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Oversaw daily staffing needs and handled scheduling for store employees.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Demonstrated knowledge of audit and compliance standards.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Increased store sales by cross-selling complementary items.
  • Developed highly effective warehouse teams through recruitment and training efforts.
Education and Training
Expected in 06/2004 to to
High School Diploma:
Native/ Bilingual
  • Promoted from sales associate to lead associate/trainer customer service, in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Licensed 911 certifications - 2020
  • Licensed EMD - 2021
  • CPR Certification

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Resume Overview

School Attended


Job Titles Held:

  • Lead Associate


  • High School Diploma

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