Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Movie theater management with over 6 years of successful experience in day to day operations, cash handling, schedule making,employee training and maintaining daily sales and company expectations. Recognized consistently for performance excellence and contributions to success in Entertainment manage industry. Strengths in customer service, employee training/communication and daily operations manage backed by training of 6+ years on job training and in services.

Multi-talented in improving day to day operations and customer satisfaction, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Experienced in Management and customer satisfaction with over 7 years of experience in Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Senior shift leader and outstanding performer in training staff and teaching within movie theater management. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of corporate business pland. Recognized for inspiring management team members to excel and encouraging creative work environments.

Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of responsibility and regulations and training in customer service. Motivated to learn, grow and excel in management.

Accommodating Mental Health Tech offering strong history of excellent communication with family members and patients. Committed to helping patients by following established treatment plan goals and interventions. Adept at liaising between patients and medical staff to maintain continuum of care.

Kind Mental Health Tech with 3 years of experience providing mental health care services to people of various backgrounds. Creative and professional with skills in listening,understanding and working as a team to provide best possible outcome for all involved. Sound knowledge of patient treatment plans and interventions. Extremely talented in providing new patient screenings and assessments.

Licensed Psychiatric Technician with over 4 years of experience in the substance abuse and mental health treatment industry. Offering excellent counseling, rapport-building and communication skills with clients and families from diverse backgrounds. Known for having a positive attitude and consistently exceeding performance standards.

Compassionate Mental Health Tech with strong track record of implementing effective behavioral management programs. Sound knowledge of addiction symptomatology and diagnosed mental disorders. Handles tasks effectively and communicates with tact and discretion.



  • Team Building
  • Customer service
  • Supervision
  • Business Operations
  • Team Management
  • Regulatory Compliance
  • Problem Resolution
  • MS Office
  • Budgets
  • First Aid/CPR
  • Relationship Development
  • Organization
  • Operational Improvement
  • Type equipment
  • Project Organization
  • Process Improvement

Employee scheduling

Payroll and inventory

Cash handling

Payroll management

7 years management

7+ years customer service

Enforcement of company's regulations

Auditing all cash drawers and cash safe

Cash deposits and reconciliation

Employee encouragement and contests

Meeting daily sales

Excellent communication with staff and customer satisfaction

Work History
Psychiatric Technician, 09/2017 to Current
State Of MontanaJordan, MT,

Resolved Type problems, improved operations and provided exceptional client support.

  • Ensured that clients and families were treated with respect and dignity.
  • Counseled and mentored clients on substance use and life choices.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
  • Assisted and counseled Number patients daily.
  • Charted on each patient daily.
  • Worked with Type customers to understand needs and provide Type service.
  • Developed team communications and information for Type meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving Product or Service issues.
  • Handled Number calls per Timeframe to address customer inquiries and concerns.
  • Transported Product or Service to customer locations Timeframe.
Full Time Management , 07/2009 to 02/2017
Five Below, Inc.Moorestown, NJ,
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Led Type team in delivery of Type project, resulting in Result.
  • Resolved Type problems, improved operations and provided exceptional client support.
  • Worked with Type customers to understand needs and provide Type service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Saved $Amount by implementing cost-saving initiatives that addressed long-standing problems.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled Number calls per Timeframe to address customer inquiries and concerns.
  • Developed team communications and information for Type meetings.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Increased customer satisfaction by resolving Product or Service issues.
  • 7 years of management experience
  • Employee scheduling
  • Cash handling/credit card transactions
  • Leadership skills
  • 7 years customer service
  • Shipping and receiving inventory
  • Security and loss preventions
  • Ordering supplies
  • Payroll management
  • Leadership skills/multitasking
  • Enforcement of rules,regulations, and company polices
  • Day to day operations and cash reconciliation
  • Conduct performance reviews
  • Customer assistance and satisfaction
  • Know business goals and how to achieve them
  • Assign duties and help staff complete tasks
  • Ensure customer satisfaction
  • Supervison of the floor staff and employees
  • Responsible for open and closing the theater as well as all cash handling and custodial responsibilities
  • Knowledge of inventory processing as well as being trained in Excel and Microsoft Word
Shift Leader, 07/2008 to 07/2009
Jack In The Box, Inc.Yermo, CA,

Oversaw day to day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.

  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Executed lean manufacturing initiatives to support continuous improvement and facilitate on-time performance.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Assigned daily employee tasks and monitored activity and completion.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Performed root cause analysis to determine quality issues and develop long-term solutions.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained Number% injury rate during Number months of operation through advanced safety techniques.
  • Cut spending by Number% through effective inventory management and supply sourcing.
  • Reduced setup times by Number% for production lines by developing Type advanced methods, which saved $Amount annually.
  • Completed Timeframe performance valuations to identify weakness and develop improvement strategies.
  • Tracked daily production, inventory usage and any notable incidents on behalf of Job titles to support operational planning and strategic decision making.
  • Repaired Type equipment to keep jobs moving smoothly, informing Type department of major machinery failures.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Determined operational weak points and implemented corrective actions to resolve Type and Type concerns and facilitate Result.
  • Educated Number Type employees on menu updates and procedural changes.
  • Alerted customers to upcoming sales events and promotions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Revitalized Type area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Cultivated professional working relationships with peers, Job titles and Job titles using various skills, including Skill and Skill.
  • Mentored newly hired employees on Type equipment and Task and developed training manual for all Job titles to use for reference purposes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Enforced company policies and regulations with employees.
  • Created incentive programs and contests to support and award top performers.
  • Coached team members in techniques necessary to complete job tasks.
  • Oversaw talented team of Number Job titles by actively communicating project information, remedying issues and delivering positive feedback.
  • Performed inventory management as well as processing all cash, and credit card transactions within the facility, and audited all cash drawers at shifts end to assure accuracy and compliance
  • I also provide customer service for ticket sales as well as inventory
  • Provided general clean-up,equipment, and facility maintenance
Diploma: , Expected in 06/2002
Washington Township High School - Sewell, NJ
: Medical Assisting/ Microsoft Excel And Word, Expected in 05/2012
ASI Career Institute - Blackwood, NJ
  • First Aid/CPR Certified
Additional Information

I am a very dedicated worker and put 110% into everything i am required to do. I am a strong leader and work just as hard with my employees to make sure they are comfortable and able to complete their job to the best of their ability. I believe a supervisor should work as hard as any other member when possible to help improve morale between floor staff to keep the feeling of being a team. I know personally from starting at the bottom how important it is to see the higher ups lending a hand to someone who might be having a little trouble on a task and give them some pointers on how to be more efficient. I believe the higher you move up the harder you're supposed to be working for the simple fact you are responsible for the tasks on your shifts. I understand the higher you move up the more responsibility you will have but, your staff may need some help and pointers to improve their work,but if they don't take the advice and keep falling behind proper administrative action must be taken according to the companies policies.

Teams/shifts will always be more cheerful and dedicated to their work when everyone works together and in return the customers enjoy their shopping experience which will improve sales and customer satisfaction. The customer's satisfaction and happiness is our main goal at the end of the day. Without customers sales business will suffer. So having strong leadership makes our staff more comfortable, and in turn make customers feel more relaxed and happy with their choice to shop at our store and increase the odds of repeat business.

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School Attended

  • Washington Township High School
  • ASI Career Institute

Job Titles Held:

  • Psychiatric Technician
  • Full Time Management
  • Shift Leader


  • Diploma

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