Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking and reliable Background Investigator with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.

  • Current SSBI clearance and credentialed for two government background investigation contracts.
  • Successful leader, equally effective as member of a team.
  • Highly organized able to multi-task and accomplish multiple priorities concurrently.
  • Professional demeanor and attentive to detail
  • Excellent communication skills with an astounding ability to establish long lasting relationships.
  • Proven ability to excel under pressure in a team setting or independently
  • Fluent with the entire Microsoft Suite as well as Adobe Photoshop and Acrobat
  • Adept at utilizing social media sites (My Space, Facebook, Twitter etc.) to drive traffic to events
  • Extremely detail oriented with documentation and reporting
  • Behavioral science background
  • Experience
  • Background Investigator 2 03/2017
  • Current
  • Caci International Inc Charlotte, NC
  • Contribute to the safety and security of the US by completing background investigations on individuals requiring a security clearance. Completed over 1500 comprehensive subject interviews, including the retrieval of records, sensitive information and the coordination of case requirements.
  • Maintain a 100% submission rate of case paperwork, documentation, records and subject interview data.
  • Maintain comprehensive audits of all files and data related to all subject matter information in regard to case background cases.
  • Maintain secure documentation, spreadsheets and files pertaining to subject's security clearance and background investigation information.
  • Complete record searches at law enforcement agencies, courthouses, mental health, employment, and educational institutions.
  • Compile obtained facts to resolve all material issues in a case to establish the background, reputation, character, suitability, or qualifications of the individual under investigation.
  • Regular travel to different cities and states to help with the background investigation backlog.
  • Completed comprehensive face-to-face interviews with subject, neighbors, employers, family and friends and generated detailed reports documenting investigative findings.
  • Documented details of investigations, including expenses incurred and hours spent, to complete assignment billing.
  • Academic, Focus, Spreadsheets
  • Acrobat, Government, Teaching
  • Adobe Photoshop, Inventory, Phone
  • Billing, Law enforcement, Therapeutic procedures
  • Communication skills, Mental health, Therapy
  • Excellent communication, Merchandising, Trauma
  • Contracts, Excel, Workflow
  • Cost control, Microsoft Suite
  • Counseling, Bathing
  • CPI, Personnel
  • Clientele, Persuasive
  • Clients, Policies
  • Customer satisfaction, Processes
  • Customer service, Reporting
  • Delivery, Safety
  • Detail oriented, Sales
  • Documentation, Security clearance
Psychiatric Technician, 05/2015 - 02/2017
Mclaren Health Care East Lansing, MI,
  • Cared for mentally impaired or emotionally disturbed individuals, following physician instructions and hospital procedures.
  • Monitored patients' physical and emotional well-being and report to medical staff.
  • Helped patients with their personal hygiene, such as bathing and keeping beds, clothing and living areas clean.
  • Took and recorded measures of patient's general physical condition, such as pulse, temperature, and respiration, to provide daily information.
  • Observed patients to detect behavior patterns and reports observations to medical staff.
  • Lead prescribed individual or group therapy sessions as part of specific therapeutic procedures.
  • Intervened to restrain violent or potentially violent or suicidal patients by verbal or physical means as required.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
Secondary Team Leader, 04/2014 - 04/2015
Concordia University Chicago River Forest, IL,
  • Ensured safe environment for residents.
  • Controlled behavior and discipline residents.
  • Educated residents on health and hygiene issues.
  • Maintained data of residents.
  • Offered personalized care for residents with special needs.
  • Helped residents in recovering from mental and physical trauma.
  • Pass Medication to residents each morning.
  • Managed residential counselors on the unit.
  • Observed, reported, and documented signs and symptoms or changes in patient behavior to charge nurse.
  • Interacted with patients therapeutically.
  • Assisted, initiated, and participated in social and recreational activities, group therapy, patient teaching groups, and other group activities.
  • Used CPI techniques appropriately.
  • Made rounds on assigned patients at least every half hour during shift.
  • Demonstrated flexibility in changing workload.
  • Responded to patients with empathy, maintaining their dignity and confidentiality.
  • Earned reputation for good attendance and hard work.
Enrollment Advisor, 04/2011 - 12/2013
University Of Phoenix City, STATE,
  • Provided advice and counseling to students regarding admission and degree completion requirements.
  • Developed academic plans for degree completion in accordance with the university's guidelines.
  • Recruited over 700 qualified applications for admissions to the school in accordance with state and federal accreditation.
  • Developed referrals by securing new inquiries through phone or in-person.
  • Facilitated interviews and scheduled qualified candidates for enrollment to determine appropriateness of each candidate for admission.
  • Provided information on the newest and most effective mode of education and made sure these are following ethical standards.
  • Discuss accreditation, placement assistance, and student services with each prospective student and keep the highest levels of integrity and intelligence regarding school and programs.
  • Ability to multi-task and to succeed within strict deadlines.
  • Exceptional social and customer focus skills.
  • Persuasive communication skills & proven ability to interact effectively with students, staff and faculty.
  • Achieved or exceeded registration and retention objectives.
  • Counseled on educational paths and career plans, provided information about program resources and signed individuals up for specific academic programs.
Education and Training
Master of Science: Psychology, Expected in 2013
University of Phoenix - ,
Activities and Honors

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Job Titles Held:

  • Psychiatric Technician
  • Secondary Team Leader
  • Enrollment Advisor


  • Master of Science

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