Hardworking and reliable Background Investigator with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.
Skills
Current SSBI clearance and credentialed for two government background investigation contracts.
Successful leader, equally effective as member of a team.
Highly organized able to multi-task and accomplish multiple priorities concurrently.
Professional demeanor and attentive to detail
Excellent communication skills with an astounding ability to establish long lasting relationships.
Proven ability to excel under pressure in a team setting or independently
Fluent with the entire Microsoft Suite as well as Adobe Photoshop and Acrobat
Adept at utilizing social media sites (My Space, Facebook, Twitter etc.) to drive traffic to events
Extremely detail oriented with documentation and reporting
Behavioral science background
Experience
Background Investigator 2 03/2017
Current
Caci International Inc Charlotte, NC
Contribute to the safety and security of the US by completing background investigations on individuals requiring a security clearance. Completed over 1500 comprehensive subject interviews, including the retrieval of records, sensitive information and the coordination of case requirements.
Maintain a 100% submission rate of case paperwork, documentation, records and subject interview data.
Maintain comprehensive audits of all files and data related to all subject matter information in regard to case background cases.
Maintain secure documentation, spreadsheets and files pertaining to subject's security clearance and background investigation information.
Complete record searches at law enforcement agencies, courthouses, mental health, employment, and educational institutions.
Compile obtained facts to resolve all material issues in a case to establish the background, reputation, character, suitability, or qualifications of the individual under investigation.
Regular travel to different cities and states to help with the background investigation backlog.
Completed comprehensive face-to-face interviews with subject, neighbors, employers, family and friends and generated detailed reports documenting investigative findings.
Documented details of investigations, including expenses incurred and hours spent, to complete assignment billing.
Academic, Focus, Spreadsheets
Acrobat, Government, Teaching
Adobe Photoshop, Inventory, Phone
Billing, Law enforcement, Therapeutic procedures
Communication skills, Mental health, Therapy
Excellent communication, Merchandising, Trauma
Contracts, Excel, Workflow
Cost control, Microsoft Suite
Counseling, Bathing
CPI, Personnel
Clientele, Persuasive
Clients, Policies
Customer satisfaction, Processes
Customer service, Reporting
Delivery, Safety
Detail oriented, Sales
Documentation, Security clearance
Experience
Psychiatric Technician, 05/2015 - 02/2017 Mclaren Health Care – East Lansing, MI,
Cared for mentally impaired or emotionally disturbed individuals, following physician instructions and hospital procedures.
Monitored patients' physical and emotional well-being and report to medical staff.
Helped patients with their personal hygiene, such as bathing and keeping beds, clothing and living areas clean.
Took and recorded measures of patient's general physical condition, such as pulse, temperature, and respiration, to provide daily information.
Observed patients to detect behavior patterns and reports observations to medical staff.
Lead prescribed individual or group therapy sessions as part of specific therapeutic procedures.
Intervened to restrain violent or potentially violent or suicidal patients by verbal or physical means as required.
Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
Secondary Team Leader, 04/2014 - 04/2015 Concordia University Chicago – River Forest, IL,
Ensured safe environment for residents.
Controlled behavior and discipline residents.
Educated residents on health and hygiene issues.
Maintained data of residents.
Offered personalized care for residents with special needs.
Helped residents in recovering from mental and physical trauma.
Pass Medication to residents each morning.
Managed residential counselors on the unit.
Observed, reported, and documented signs and symptoms or changes in patient behavior to charge nurse.
Interacted with patients therapeutically.
Assisted, initiated, and participated in social and recreational activities, group therapy, patient teaching groups, and other group activities.
Used CPI techniques appropriately.
Made rounds on assigned patients at least every half hour during shift.
Demonstrated flexibility in changing workload.
Responded to patients with empathy, maintaining their dignity and confidentiality.
Earned reputation for good attendance and hard work.
Enrollment Advisor, 04/2011 - 12/2013 University Of Phoenix – City, STATE,
Provided advice and counseling to students regarding admission and degree completion requirements.
Developed academic plans for degree completion in accordance with the university's guidelines.
Recruited over 700 qualified applications for admissions to the school in accordance with state and federal accreditation.
Developed referrals by securing new inquiries through phone or in-person.
Facilitated interviews and scheduled qualified candidates for enrollment to determine appropriateness of each candidate for admission.
Provided information on the newest and most effective mode of education and made sure these are following ethical standards.
Discuss accreditation, placement assistance, and student services with each prospective student and keep the highest levels of integrity and intelligence regarding school and programs.
Ability to multi-task and to succeed within strict deadlines.
Exceptional social and customer focus skills.
Persuasive communication skills & proven ability to interact effectively with students, staff and faculty.
Achieved or exceeded registration and retention objectives.
Counseled on educational paths and career plans, provided information about program resources and signed individuals up for specific academic programs.
Education and Training
Master of Science: Psychology, Expected in 2013 - University of Phoenix - , GPA:
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