psychiatric junior manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
  • Managed and trained a team of 10 staff members and 13 clinical providers both in person and virtually across multiple locations though the state of Texas..
  • Increased patient load by 40% resulting in 4 new locations and 4 additional clinicians.
  • Promoted from Scheduler to Team Lead to Supervisor of dual departments within 7 months.
  • Catapulted office productivity by 50% by organizing and sorting patient data on paper.
Area of Expertise
  • Cross-Functional Collaborations
  • Conflict Resolution
  • Crisis Intervention
  • Policy and Procedure Improvement
  • Interpersonal Communication
  • Training, Development & Implementation
  • Relationship-Building
  • Administration
  • Management
  • Coaching and Mentoring
  • Team-Building
  • Medical Terminology
  • Customer Service Policies
  • Schedule Organization
  • Waterfall Methodology
  • Quality Managemeny
Professional Experience
Client Relationship Liaison, 07/2022 to Current
Center For Specialized ServicesSaint Louis, MO,
Scheduling Manager, 10/2018 to Current
Francisan HealthCedar Lake, IN,
  • Implemented process improvement by cross-team meetings, facilitated training, planning, documentation and status updates for project execution using Waterfall Methodology.
  • Managed high volumes of Psychiatry client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients for Psychiatry department.
  • Spearheaded staff job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and patient demands.
  • Utilized active listening and collaborative problem-solving daily to connect with patients and address concerns and diffuse crisis and conflict situations.
  • Directed master calendar and scheduled appointments, vacations and time off for 13 clinical providers and 10 junior staff throughout Texas based on optimal patient loads and clinician availability.
Medical Office Manager, 11/2011 to 04/2013
God's Creative Learning CenterCity, STATE,
  • Managed 3 employees with various personalities and different cultures for 5 physician practice.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Documented patient medical information, case histories and insurance verifications and pre-authorizations to facilitate smooth appointments and payment processing.
Administrative Assistant, 06/2010 to 04/2011
Company NameCity, State,
  • Orchestrated and monitored curriculum and program activities and liaised with teachers to foster social and cognitive development for 20+ children.
  • Responded to emails and other correspondence to facilitate communication with clients and vendors to enhance business processes.
  • Instrumental in developing system resulting in accurate office files, updated spreadsheets and crafted presentations to support Director and boost team productivity.
Call Center Representative, 02/2008 to 06/2009
Company NameCity, State,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards for over 50 customer calls daily.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Bachelor of Science: Business Management in Healthcare Management, Expected in 03/2024 to Western Governors University - Salt Lake City, UT
NRCCS: Medical Billing & Coding, Expected in to College For Healthcare Professionals - Houston, TX,
CMAA: Medical Administration, Expected in to Everest College - Houston, TX,
  • CCS - Certified Coding Specialist
  • CMAA - Certified Medical Administrative Assistant

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Resume Overview

School Attended

  • Western Governors University
  • College For Healthcare Professionals
  • Everest College

Job Titles Held:

  • Client Relationship Liaison
  • Scheduling Manager
  • Medical Office Manager
  • Administrative Assistant
  • Call Center Representative


  • Bachelor of Science
  • CMAA

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