I am a seasoned customer service representative versed in customer support in high call volume environments. I have superior computer skills and telephone etiquette and I also maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer satisfaction. I am committed to addressing customer concerns with speed, accuracy and professionalism.I am a customer focused representative with the capacity to troubleshoot issues to ensure customer satisfaction. I am resourceful and will consistently meet and exceed productivity goals.
Provisioned international mobile accounts when customers called inwhen traveling internationally. Customers need to have international calling plans provisioned on mobile phone to be able to use mobile phones, Assisted customers in choosing plans to accommodate their traveling needs. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Computed accurate sales prices for purchase transactions.
Pending Graduation date January 2018.
Professional and friendly, Careful and active listener, Multi-tasking, Calendering, Service oriented, Customer needs, Telephone skills, time management, reading Comprehension, Organizational skills, Service orientated, Data Entry, Writing, Email, Creative problem solving, Speaking, Microsoft Office Suite, Microsoft Word, Letters, Memos, Assessment, Documentation,
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