(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Motivated and results-driven Analyst with proven track record in data analytics and process mapping. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Drives business effectiveness through making recommendations based on data findings.

  • Organizational skills
  • Microsoft Excel experience
  • Problem Solving
  • Quick learning abilities
  • Experiened in Windows PC
  • Accounting, Reporting
  • Balance, Routing
  • Billing
  • Budgets, Sales
  • Cash handling, Shipping
  • Charts
  • Analysis
  • Customer Service Experience
  • Insurance Terminology
  • Inventory control
  • Job analysis
  • Medical Terminology
  • Microsoft Excel
  • Windows PC
  • Problem Solving
  • Program Development
  • Quality Analysis
  • Network Development / Operations
  • Networking and relationship building
  • Health insurance Terminology
ALPHA ACADEMY HIGHSCHOOL Lynchburg, VA, Expected in 06/2007 High School Diploma : - GPA :
Work History
Iconma, L.L.C. - Provider Network Operations
Kirkland, WA, 07/2017 - 04/2020
  • Gather and organize information on problems or procedures.
  • Analyze data gathered and develop solutions or alternative methods of proceeding.
  • Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
  • Develop and implement records management program for ling, protection, and retrieval of records, and assure compliance with program.
  • Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
  • Document ndings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
  • Design, evaluate, recommend, and approve changes of forms and reports.
  • Plan study of work problems and procedures, such as organizational change, communications, information ow, integrated production methods, inventory control, or cost analysis.
  • Examine claims forms and other records to determine insurance coverage.
  • Analyze information gathered by investigation, and report ndings and recommendations.
  • Prepare report of ndings of investigation.
  • Refer questionable claims to investigator or claims adjuster for investigation or settlement.
  • Resolve discrepancies in accounting records.
  • Contact customers to obtain or relay account information.
  • Answer mail or telephone inquiries regarding rates, routing, or procedures.
  • Review compiled data on operating costs and revenues to set rates.
  • Update manuals when rates, rules, or regulations are amended.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Ed Napleton Automotive Group - Health Plan Advisor
Palm Beach Gardens, FL, 03/2015 - 07/2017
  • Prepare reports, such as organization and ow charts, and career path reports, to summarize job analysis and evaluation and compensation analysis information.
  • Perform multifactor data and cost analyses that may be used in areas such as support of collective bargaining agreements.
  • Administer employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
  • Analyze organizational, occupational, and industrial data to facilitate organizational functions and provide technical information to business, industry, and government.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Responded to customer calls within the same business day to swiftly resolve issues and answer questions.
St Mary's Health System - Customer Service Representative
Merrimack, NH, 10/2014 - 03/2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Dan's Catering - Supervisor
City, STATE, 03/2007 - 03/2010
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Identified individual employee's unique work styles and adapted management methods.
  • Worked with management team to implement proper division of responsibilities.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Set overall vision and provided team leadership.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended


Job Titles Held:

  • Provider Network Operations
  • Health Plan Advisor
  • Customer Service Representative
  • Supervisor


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: