17 years experience in both Administrative and management positions in both medical and professional facilities. Excellent organizational skills and detail oriented. Reliable, dependable and self-motivated. Excellent Customer Service and Communication Skills. Effectively handling difficult individuals and maintain a professional demeanor.Team Player- Maintains a group/team cohesiveness to achieve common tasks or goals. Able to work independently with limited supervision.Receptive and responsive to performance feedback.
Provider Network Manager and Coordinator November 2010 to October 2012QTC Management, INC － Diamond Bar, Ca.
Manager and leader of the staff for the provider network program.
Responsible for overall operations of the network program, served as a primary liason with referring and partner agencies.
Responsible for ensuring that the provider network program met all program guidelines and outcome objectives.
Responsible for responding to internal and external requests in a timely fashion and maintained highly organized documentation and reports with precise follow-up.
Manager/Administrative Asst./Patient Representative March 2007 to November 2010Eastbluff Medical UrgentCare － Ca.
Performed A Variety Of Administrative, Manager And Staff Support Duties For Multi-specialty Departments, Which Required A Range Of Knowledge And Organizational Skills Of Policy And Procedures; Directing And Assisting Patients,visitors And Employees And Resolving Administrative Problems And Inquiries.
Fulfilled Basic Patient Assistance For 50 To 60 Patients Per Day In This Very Busy Urgent-Care Office.
Handled Full Range Of Medical Secretarial Duties:Scheduling, Billing, Insurance, Collections And Heavy Phones.
Account Executive January 2005 to December 2007First NLC,Inc － Orange, Ca
Marketing/Sales For Sub-prime Lender, Responsible For Development Within My Own Territory.
Developed And Implemented Strategy For Signing New Correspondents And Managing Relationships With Clients.
Managed Multimillion-Dollar Mortgage, Home Equity, And Consumer Lending Product Operations.
Industrial Marketing Representative February 2004 to March 2005Walnut Medical Group － Walnut, Ca
Provided Extraordinary Service Through Face To Face Contact And Phone Interactions With Employers And Potential Clients As Well As Developed And Maintained An Excellent Rapport, Focusing On Resolving Their Request The First Time With An Efficient, Accurate, Professional And Courteous Manner.
Marketing And Successfully Developed A High Volume Clientele.
Front/Back Office Manager May 2000 to February 2004Chino Hills HealthCare － Chino, Ca
Front/back Office Manager For A Private, Industrial And Urgent-Care Facility.
Hands On Patient Care, Initial Assessments, Vitals, Dot Physicals, Bat/Drug Testing(Certified) And Assisting Physicians In Work Related And In Minor Surgical Procedures.
Responsible For Over Seeing Staff And Patients Care From Initial Visit To Discharge.Developed And Provided An Excellent Rapport With Employers And Work Comp Adjusters.
Certification in Medical Office Management : Jan 2000National Education Center － San Bernardino, CaGPA: GPA: 3GPA: 3