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Property Manager Office Administrator Resume Example

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PROPERTY MANAGER OFFICE ADMINISTRATOR
Professional Summary

Experienced Office Management and Administration Professional with 20 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Accomplishments
  • Obtained 10 contracts for capital improvements in 8 months.
  • Maintained 95% or higher occupancy rate for entire length of employment.
  • Supervised team of 7 staff members.
Skills

Staff Management

  • Budgeting
  • Tenant and eviction laws
  • Knowledge of building codes
  • Customer service-focused
  • AMSI
  • Maintenance knowledge
  • City and county regulations
  • Financial budgeting and reporting
  • Leasing and sales
  • Exceptional oral and written communication skills
  • Marketing and advertising
  • Property management
  • Administrative support
  • Database Management
Work History
03/2020 to Current
Property Manager Office AdministratorElement National Management – Macon, Georgia
  • Collected and maintained careful records of rental payments.
  • Handled tenant complaints promptly and appropriately.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Communicated effectively with owners, residents and on-site associates.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Created PowerPoint presentations for business development purposes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Completed bi-weekly payroll for Number employees.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Coached new hires on company processes while managing Number employees to achieve maximum production.
  • Maintained computer and physical filing systems.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Created reports and presentations.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Designed marketing brochures and wrote website copy.
10/2018 to 12/2019
Property ManagerPinnacle Property Management Services – Warner Robins, GA
  • Boosted occupancy 20% by leveraging market knowledge and successful promotional strategies.
  • Managed operations and leasing of upscale community of nearly 220 executive apartment homes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Decreased operating costs by 10% by implementing cost control procedures.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Created PowerPoint presentations for business development purposes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Offered office-wide Type software support and training, including troubleshooting issues and optimizing usage.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
04/2009 to 07/2018
Property ManagerHayden Properties – Warner Robins, GA
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Tested software developed within company and suggested improvements.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Designed marketing brochures and wrote website copy.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
07/2006 to 03/2009
Assistant Property ManagerJS Property Management/Hayden Properties – Warner Robins, GA
  • Kept accurate records of all resident and tenant correspondence.
  • Boosted occupancy 36% by leveraging market knowledge and successful promotional strategies.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Oversaw monthly collections of over $129,000 in funds, maintaining high payment rates by building positive relationships with tenants.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Processed security deposit refunds.
Education
08/2000
High School Diploma
Southeast High School - Macon GA
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Resume Overview

Companies Worked For:

  • Element National Management
  • Pinnacle Property Management Services
  • Hayden Properties
  • JS Property Management/Hayden Properties

School Attended

  • Southeast High School

Job Titles Held:

  • Property Manager Office Administrator
  • Property Manager
  • Assistant Property Manager

Degrees

  • High School Diploma

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