Promotional Operations Specialist Resume Example
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PROMOTIONAL OPERATIONS SPECIALIST
Summary
Forward-thinking Operations Specialist bringing 5 years' expertise in Operations for technology sector businesses. Critical thinker able to cultivate rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Skills
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Experience
Mckinsey | Miami , FLPromotional Operations Specialist12/2019 - Current
- Responsible for building, testing and launching promotional campaigns for the Google Play Points (GPP) loyalty program using internal tools and Salesforce, ensuring optimal user experience.
- Function as both a regional and subject matter expert on games/developers/in-app items that the Google Play Points program creates.
- Oversee all promotional campaigns for GPP in the United States.
- Confirm content readiness before launching to production.
- Provide post-launch troubleshooting support: Monitor the health of production promotional configuration files and offers; triage and troubleshoot concerns raised by developer partners and/or customers.
- Provide technical feedback to game developers so that they can integrate their digital content more effectively.
- Investigate and resolve technical bugs by working cross- functionally with the engineering team.
- Maintain communication with external stakeholders (game developers) in order to help integrate their digital exchange content into the GPP program.
- Draft contracts and statements of work for the purpose of signing up new games to the program.
- In charge of sustaining relationships with game developers through creating frequent marketing emails to announce new promotions.
- Coordinate merchandising and targeting for weekly offers: Utilize tooling to prepare merchandising for weekly offers featured on the Play Store.
- Notable Projects:.
- Played an integral role in launching the Google Play Points Program in Hong Kong and Taiwan.
- Collaborated with Google APAC team to create translations of technical guidelines that developers follow in order to upload content onto the online store.
- Created an online repository of external stakeholder marketing support activities.
- Generated quarterly business reviews in order to analyze partner performance.
- Built an online database of all past, present and upcoming buyers promotional campaigns.
- Frequently take part in dogfooding new GPP features to ensure optimization.
Mediware Information Systems, Inc. | Austin , TXOperations Specialist08/2018 - 12/2019
- At Apple (C) – Apple TV App Actively managed digital content and data for TV, movies, and celebrities delivered by external partners for Apple TV App.
- Collaborated daily to enhance the UI and overall customer experience for Apple TV content.
- Tested and compiled reports on database tools and product performance.
- Suggested improvements to database tools and overall efficiency.
- Ensured data is properly mapping and analyzing outliers to identify trends for improvement.
- Communicated to management how trends in metadata effect the overall business goals of the Apple TV app.
- Notable Achievements:.
- Engaged in special projects which included launching Apple TV App in over 10 countries.
- Developed documentation to improve productivity, workflow and train new hires on best practices.
- Identified solutions to business issues related to Apple TV content metadata mapping issues.
- Onboarded new partner data and analyzed quality/Cross-referenced new incoming data to ensure its validity.
- Coached new hires on internal tools.
- Delivered presentations to staff members to support knowledge sharing and team building.
- Routinely attained and exceeded daily quotas for performance as measured by Apple.
BCforward | City , STATEContent Review Analyst12/2017 - 08/2018
- Analyzed user-created content to identify potential malicious, fraudulent, or illegal activity.
- Identified trends in abusive accounts and presented findings to the managerial team to enact business solutions.
- Escalated accounts in violation of content policies and terms of service to higher departments.
- Collaborated cross-functionally to support business goals.
- Notable Achievements:.
- Investigated user generated content for issues relating to compliance with Facebook company policy.
- Identified robot accounts and assessed whether the accounts were SPAM or legitimate.
- Functioned as the go-to person for training sessions with groups of 20+ new hires.
- Responded to urgent requests and time sensitive projects.
Bad Boys Bail Bonds | City , STATEData Entry Specialist12/2016 - 12/2017
- Managed digital file operations to ensure quality control.
- Maintained and updated all of the company's digital client files.
- Resolved errors created by bail agents during the intake process.
- Upheld confidentiality of client interactions and data.
- Notable Achievements:.
- Input and preserved data from 7 statewide bail offices; reviewed bail bonds for mistakes and incomplete data.
Education and Training
San Jose State UniversityBachelor of Arts in Communications Studies12/2015
Certifications
Project Coordination – Content Management – Cross-Functional Teamwork – Marketing Operations – Campaign
Management – Training – Six Sigma - Testing & Reporting – Team Leadership – Search Engine Optimization (SEO) –
Content Reviews – Coaching & Mentoring – Presentations – Quota Attainment - Problem-Solving – Digital Content Creation
– Database Management – Stakeholder Relations – Data Analysis– Policy Enforcement - MS Office –Partner Management –
Search Ads – Google Ads – Google Docs – Salesforce - SQL, CAMPAIGN MANAGEMENT CERTIFICATION
ISSUED BY GOOGLE
SEARCH ADS 360 CERTIFICATION
ISSUED BY GOOGLE
YOUTUBE CONTENT OWNERSHIP CERTIFICATION
ISSUED BY GOOGLE
PROFESSIONAL ASSOCIATIONS
HONOR SOCIETY OF PHI KAPPA PHI – SAN JOSE STATE UNIVERSITY CHAPTER
NATIONAL NOTARY ASSOCIATION
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Resume Overview
School Attended
- San Jose State University
Job Titles Held:
- Promotional Operations Specialist
- Operations Specialist
- Content Review Analyst
- Data Entry Specialist
Degrees
- Bachelor of Arts in Communications Studies
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