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Promotional Operations Specialist Resume Example

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PROMOTIONAL OPERATIONS SPECIALIST
Summary

Forward-thinking Operations Specialist bringing 5 years' expertise in Operations for technology sector businesses. Critical thinker able to cultivate rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.

Skills
  • Process Improvement
  • Partner Management
  • Cross-functional Teamwork
  • Project Management
  • Content Creation
  • SQL
  • Marketing Operations
  • Stakeholder Relations
  • Content Review
  • Policy Enforcement
Experience
Synergis Creative | Mountain View, CAPromotional Operations Specialist12/2019 - Current
  • Responsible for building, testing and launching promotional campaigns for the Google Play Points (GPP) loyalty program using internal tools and Salesforce, ensuring optimal user experience.
  • Function as both a regional and subject matter expert on games/developers/in-app items that the Google Play Points program creates.
  • Oversee all promotional campaigns for GPP in the United States.
  • Confirm content readiness before launching to production.
  • Provide post-launch troubleshooting support: Monitor the health of production promotional configuration files and offers; triage and troubleshoot concerns raised by developer partners and/or customers.
  • Provide technical feedback to game developers so that they can integrate their digital content more effectively.
  • Investigate and resolve technical bugs by working cross- functionally with the engineering team.
  • Maintain communication with external stakeholders (game developers) in order to help integrate their digital exchange content into the GPP program.
  • Draft contracts and statements of work for the purpose of signing up new games to the program.
  • In charge of sustaining relationships with game developers through creating frequent marketing emails to announce new promotions.
  • Coordinate merchandising and targeting for weekly offers: Utilize tooling to prepare merchandising for weekly offers featured on the Play Store.
  • Notable Projects:.
  • Played an integral role in launching the Google Play Points Program in Hong Kong and Taiwan.
  • Collaborated with Google APAC team to create translations of technical guidelines that developers follow in order to upload content onto the online store.
  • Created an online repository of external stakeholder marketing support activities.
  • Generated quarterly business reviews in order to analyze partner performance.
  • Built an online database of all past, present and upcoming buyers promotional campaigns.
  • Frequently take part in dogfooding new GPP features to ensure optimization.
Kelly Services | Cupertino, CAOperations Specialist08/2018 - 12/2019
  • At Apple (C) – Apple TV App Actively managed digital content and data for TV, movies, and celebrities delivered by external partners for Apple TV App.
  • Collaborated daily to enhance the UI and overall customer experience for Apple TV content.
  • Tested and compiled reports on database tools and product performance.
  • Suggested improvements to database tools and overall efficiency.
  • Ensured data is properly mapping and analyzing outliers to identify trends for improvement.
  • Communicated to management how trends in metadata effect the overall business goals of the Apple TV app.
  • Notable Achievements:.
  • Engaged in special projects which included launching Apple TV App in over 10 countries.
  • Developed documentation to improve productivity, workflow and train new hires on best practices.
  • Identified solutions to business issues related to Apple TV content metadata mapping issues.
  • Onboarded new partner data and analyzed quality/Cross-referenced new incoming data to ensure its validity.
  • Coached new hires on internal tools.
  • Delivered presentations to staff members to support knowledge sharing and team building.
  • Routinely attained and exceeded daily quotas for performance as measured by Apple.
BCforward | Mountain View, CAContent Review Analyst12/2017 - 08/2018
  • Analyzed user-created content to identify potential malicious, fraudulent, or illegal activity.
  • Identified trends in abusive accounts and presented findings to the managerial team to enact business solutions.
  • Escalated accounts in violation of content policies and terms of service to higher departments.
  • Collaborated cross-functionally to support business goals.
  • Notable Achievements:.
  • Investigated user generated content for issues relating to compliance with Facebook company policy.
  • Identified robot accounts and assessed whether the accounts were SPAM or legitimate.
  • Functioned as the go-to person for training sessions with groups of 20+ new hires.
  • Responded to urgent requests and time sensitive projects.
Bad Boys Bail Bonds | San Jose, CAData Entry Specialist12/2016 - 12/2017
  • Managed digital file operations to ensure quality control.
  • Maintained and updated all of the company's digital client files.
  • Resolved errors created by bail agents during the intake process.
  • Upheld confidentiality of client interactions and data.
  • Notable Achievements:.
  • Input and preserved data from 7 statewide bail offices; reviewed bail bonds for mistakes and incomplete data.
Education and Training
San Jose State UniversityBachelor of Arts in Communications Studies12/2015
Certifications
Project Coordination – Content Management – Cross-Functional Teamwork – Marketing Operations – Campaign Management – Training – Six Sigma - Testing & Reporting – Team Leadership – Search Engine Optimization (SEO) – Content Reviews – Coaching & Mentoring – Presentations – Quota Attainment - Problem-Solving – Digital Content Creation – Database Management – Stakeholder Relations – Data Analysis– Policy Enforcement - MS Office –Partner Management – Search Ads – Google Ads – Google Docs – Salesforce - SQL, CAMPAIGN MANAGEMENT CERTIFICATION ISSUED BY GOOGLE SEARCH ADS 360 CERTIFICATION ISSUED BY GOOGLE YOUTUBE CONTENT OWNERSHIP CERTIFICATION ISSUED BY GOOGLE PROFESSIONAL ASSOCIATIONS HONOR SOCIETY OF PHI KAPPA PHI – SAN JOSE STATE UNIVERSITY CHAPTER NATIONAL NOTARY ASSOCIATION
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Resume Overview

Companies Worked For:

  • Synergis Creative
  • Kelly Services
  • BCforward
  • Bad Boys Bail Bonds

School Attended

  • San Jose State University

Job Titles Held:

  • Promotional Operations Specialist
  • Operations Specialist
  • Content Review Analyst
  • Data Entry Specialist

Degrees

  • Bachelor of Arts in Communications Studies

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