project policy analyst 2 resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Hardworking Executive Analyst with 3 years of service and experience at UC Davis Health. Skilled at listening to directors, colleagues and stakeholders, meeting productivity targets and maintaining current knowledge of organizational offerings. Offering empathy, reliability and enthusiasm for excellent patient care.

Focused on helping Medical Center Administration by applying expertise in health operations policies. Knowledgeable about developing and implementing data tracking systems to gather snapshot or ongoing information. Good relationship-building, critical thinking and problem-solving abilities. Experience in workflow/process mapping and improvement, managing multiple calendars, phone lines and projects simultaneously. Adept at onboarding procedures, recruitment strategies and payroll processing. Proven history of reliability and assertive, yet personable nature.

  • Interpersonal and Communication Skills (verbal and written)
  • UC Davis Health automated systems, such as Ecotime, EMR, InforLawson, AggieTravel, Outlook, PeopleSoft, EMS Conference System & TeamSite, UC Path
  • Project Management
  • Understanding of medical terms
  • Project management & organization
  • Process improvement
  • HR policies
  • Team Building
  • Database Management
  • Adobe, Office 365 (Word, Excel, PowerPoint), SharePoint & Tableau
  • Executive Level Administrative Support
  • Data Analytics & Research
  • Personnel & Recruitment
  • Policy compliance understanding
  • Collaborative relationships
  • Business operations
  • Team management
  • Problem resolution
  • Training development
Work History
10/2017 to Current PROJECT POLICY ANALYST 2 University Of California | San Mateo, CA,
  • Analytical and Administrative support for Medical Center Administration Executives by providing recommendations and analysis for improving organizational goals and connecting with stakeholders
  • Primary support and facilitator of the Executive Daily Huddle, chaired by UC Davis Health CEO, CNO & CMO.
  • Facilitated Tableau & EMR dashboards for Daily Huddle meeting, guiding executives through the daily agenda, and directing issues to appropriate departments.
  • Developed Standard Operating Procedures for departmental processes.
  • Collaborated with various departments to execute organization-wide Employee & Physician Engagement Survey.
  • Updated internal department rosters for accurate Press Ganey Survey deployment.
  • Coordinated all logistics of events including conference registration, lodging, transportation, catering, av/tech support, event location and travel for multiple department Directors.
  • Managed all Department’s personnel compliance requirements.
  • Managed Department’s purchasing, contracting and invoice processing.
  • Recommended updates to current legislation, regulations and policies.
  • Identified, evaluated and developed solutions to remove roadblocks to change.
  • Investigated policies currently under discussion to assess impact on UC Davis Health organization.
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Developed company personnel policies, standard operating procedures and employee handbooks.
  • Implemented and supervised orientation procedures for all new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Assisted with on-boarding process of 4 new hires in a 2 year timeframe
  • Managed employee exit interviews and paperwork.
  • Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
01/2016 to 01/2017 MARKETING & SALES SUPPORT Canvas Inc. | Huntsville, AL,
  • Provided enthusiastic and thorough customer service to potential and existing customers.
  • Successfully provided customers with company and product information and assistance.
  • Maintained confidential client records using Sales Force CRM software.
  • Scheduled and coordinated prospect consultations for the sales team.
  • Provided company information and service offerings as an advocate at Home Expos.
  • Managed company marketing efforts and social media strategies.
  • Obtained required permits from various counties for home solar installations.
  • Diligently followed up with sales leads and prospective clients.
  • Scheduled home installations while coordinating logistics for warehouse staff.
  • Tracked key metrics and developed spreadsheets and data models.
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
  • Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with key accounts.
  • Completed in-depth reviews of market conditions and customer preferences for solar products.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Conducted research to analyze customers' behavior, including preferences, trends and purchasing habits.
01/2013 to 01/2016 ADMINISTRATIVE ANALYST Right At School | Odessa, TX,
  • Provided excellent marketing and administrative support to senior executives and 30+ clients.
  • Coordinated and completed various projects for company CEO.
  • Performed Search Engine Optimization to improve Google search results for Digital Marketing clients.
  • Assisted clients with Google Analytics and Keyword Research tools.
  • Upheld clear and pleasant client communication via email, video chat and telephone.
  • Coordinated internal/external SEO and Analytics trainings.
  • Maintained client records using Microsoft Excel and Google Sheets.
  • Scheduled and coordinated internal meetings, as well as client meetings.
  • Managed and prioritized urgent projects while successfully meeting deadlines.
  • Manager of office purchasing and invoice processing.
  • Exhibited source-level knowledge of regulations, processes and implementation deadlines.
  • Supported departmental communication and training program development and implementation.
  • Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Produced detailed and relevant reports for use in making business decisions.
  • Evaluated current processes to develop improvement plans.
03/2010 to 01/2013 Educator Federico Beauty Instritute | City, STATE,
  • Collaborated with faculty and students to provide safe and educational experience.
  • Conducted frequent inspections and basic maintenance on equipment to ensure proper working order for expected student needs.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Managed classroom activities for 20+ adult students, facilitated student conferences, and lesson plans.
  • Led planning and achievement of goals and objectives consistent with Institutional mission and philosophy.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Gave public talks on importance of health education and specific disease prevention and treatment strategies.
  • Assisted with development of improved seminars and training materials.
  • Identified process improvements in day-to-day functioning of Institution.
  • Administered job knowledge assessments and competency testing for licensure.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Monitored social media and online sources for industry trends.
Expected in 05/2022 to to Bachelor of Arts | Business Administration California State University - Sacramento, Sacramento, CA GPA:

    Awarded with 4 Best Rewards Recognitions at UC Davis Health for going above and beyond scope of work and expectations.

    Streamlined staff recognition standards for department

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Resume Overview

School Attended

  • California State University - Sacramento

Job Titles Held:

  • Educator


  • Bachelor of Arts

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