Creative operations specialist with 10+ years of experience skilled in delivering effective operations and management systems structures. Demonstrated success in cultivating rapport with individuals to optimize goals and output, resolve complex problems and deliver innovative improvement strategies. Analytical and organized professional comfortable working independently or as part of team.
Skills
Complex Problem Solving with Extensive Product Knowledge
Quality Assurance and Regulatory Compliance
Staff Development and Training
Administration and Operations
Excellent Attention to Detail,
Customer Service Management
Honesty and Integrity
Documentation and Recordkeeping
Spanish Fluency
POS Systems and Ordering Platforms
Proficiency in Microsoft Office and G Suite
Strong Analytical and Problem Solving Skills
Education
Adams High SchoolSouth Bend, INExpected in 06/2003 – –High School Diploma:General Studies - GPA:
West Los Angeles CollegeCulver City, CA, Expected in – –:Health Administration - GPA:
Indiana University South BendSouth Bend, IN, Expected in – –:Microbiology - GPA:
Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
Prepared documentation for travel reimbursement and corporate credit card expenses.
Reviewed general ledger for accuracy and specific coding issues.
Maintained account accuracy by reviewing and reconciling checks monthly.
Matched purchase orders with invoices and recorded necessary information.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Strengthened financial operations by conducting bank reconciliations and financial reporting.
Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Reviewed account documentation for over 5 small company accounts and 2 personal accounts, rectified issues and contacted vendors about account changes.
Analyzed figures, postings and documents to maintain accounting program accuracy.
Created detailed expense reports and requests for capital expenditures.
Assessed data and information to verify entry, calculation and billing code accuracy.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Entered figures using 10-key calculator to compute data quickly.
Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Used Quickbooks to perform accurate financial analysis and audits to mitigate financial risks.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Gathered, evaluated and summarized account data in detailed financial reports.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Collected co-payments or full payments from customers.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Reviewed and verified customer information and insurance provider information.
Coordinated verification and filling of more than 400 daily prescriptions in high-volume low income pharmacy environment.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Liaised with other pharmacies to eliminate issues related to product expiration.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
Used POS system to process sales, returns, online orders and gift card activations.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
Prepared billing statements for patients and verified correct diagnostic coding.
Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
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