(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Creative operations specialist with 10+ years of experience skilled in delivering effective operations and management systems structures. Demonstrated success in cultivating rapport with individuals to optimize goals and output, resolve complex problems and deliver innovative improvement strategies. Analytical and organized professional comfortable working independently or as part of team.

    • Complex Problem Solving with Extensive Product Knowledge
    • Quality Assurance and Regulatory Compliance
    • Staff Development and Training
    • Administration and Operations
    • Excellent Attention to Detail,
    • Customer Service Management
    • Honesty and Integrity
    • Documentation and Recordkeeping
    • Spanish Fluency
    • POS Systems and Ordering Platforms
    • Proficiency in Microsoft Office and G Suite
    • Strong Analytical and Problem Solving Skills
Adams High School South Bend, IN Expected in 06/2003 High School Diploma : General Studies - GPA :
West Los Angeles College Culver City, CA, Expected in : Health Administration - GPA :
Indiana University South Bend South Bend, IN, Expected in : Microbiology - GPA :
Work History
Brown And Caldwell - Project Office Administrator
Maitland, FL, 01/2020 - 10/2021
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Offered input for complex documents and reports to support client-ready final versions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Wrote or updated standard operating procedures, work instructions or policies.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked closely with general managers or project leads to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.
  • Received and processed stock into inventory management system.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Executed record filing system to improve document organization and management.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Amplexor - Bookkeeping/Administrative Assistant
Westminster, CO, 02/2009 - 07/2019
    • Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
    • Prepared documentation for travel reimbursement and corporate credit card expenses.
    • Reviewed general ledger for accuracy and specific coding issues.
    • Maintained account accuracy by reviewing and reconciling checks monthly.
    • Matched purchase orders with invoices and recorded necessary information.
    • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
    • Strengthened financial operations by conducting bank reconciliations and financial reporting.
    • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
    • Reviewed account documentation for over 5 small company accounts and 2 personal accounts, rectified issues and contacted vendors about account changes.
    • Analyzed figures, postings and documents to maintain accounting program accuracy.
    • Created detailed expense reports and requests for capital expenditures.
    • Assessed data and information to verify entry, calculation and billing code accuracy.
    • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
    • Entered figures using 10-key calculator to compute data quickly.
    • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
    • Used Quickbooks to perform accurate financial analysis and audits to mitigate financial risks.
    • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
    • Gathered, evaluated and summarized account data in detailed financial reports.
Navitus - Billing Specialist
Appleton, WI, 08/2017 - 05/2019
    • Experienced with Sage ERP, Google Suite, and landscape design.
    • Generated and submitted invoices based upon established accounts receivable schedules and terms.
    • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
    • Identified, researched and resolved billing variances to maintain system accuracy and currency.
    • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
    • Produced, distributed and tracked more than 54 monthly line itemed invoices for landscape business.
    • Inserted mail with manual methods and automated equipment for optimal efficiency.
    • Responded to customer concerns and questions on daily basis.
    • Assisted management with implementing new accounting software program.
    • Generated accounts payable reports for management review to aid in financial and business decision making.
    • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
    • Used data entry skills to accurately document and input statements.
    • Collected data to complete detailed financial reports for stakeholders and management.
    • Received and sorted mail, prepared packages for delivery and scanned documents.
    • Posted data and kept other records concerning costs of goods or services or shipment of goods.
    • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
    • Executed billing tasks and recorded information in company databases.
    • Monitored outstanding invoices and performed collections duties.
    • Verified vendor accounts by reconciling monthly statements and related transactions.
    • Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
    • Completed multiple tasks simultaneously to optimize project completion.
    • Prepared price change orders, project reports and documentation.
Walgreens - Senior Pharmacy Technician
City, STATE, 02/2003 - 04/2017
    • Stocked, labeled and inventoried medication to keep accurate records.
    • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
    • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
    • Set up and modified patient profiles in Intercom+ to include current information such as medications and insurance details.
    • Counted, measured, and compounded medications following standard procedures.
    • Supervised up to 5 pharmacy technicians and coordinated day-to-day assignments.
    • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
    • Resolved non-routine issues like third-party billing, computer system and customer service issues.
    • Restocked automated medication dispensing equipment.
    • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
    • Collected co-payments or full payments from customers.
    • Answered incoming phone calls and addressed questions from customers and healthcare providers.
    • Maintained proper drug storage procedures, registries, and records for controlled drugs.
    • Reviewed and verified customer information and insurance provider information.
    • Coordinated verification and filling of more than 400 daily prescriptions in high-volume low income pharmacy environment.
    • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
    • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
    • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
    • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
    • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
    • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
    • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
    • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
    • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
    • Liaised with other pharmacies to eliminate issues related to product expiration.
    • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
    • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
    • Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
    • Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
    • Used POS system to process sales, returns, online orders and gift card activations.
    • Established and optimized schedules to keep coverage and service in line with forecasted demands.
    • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
    • Prepared billing statements for patients and verified correct diagnostic coding.
    • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Adams High School
  • West Los Angeles College
  • Indiana University South Bend

Job Titles Held:

  • Project Office Administrator
  • Bookkeeping/Administrative Assistant
  • Billing Specialist
  • Senior Pharmacy Technician


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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