Physio-Control ( Contract - TEK Systems) - PROJECT MANAGER / PROJECT ENGINEER Resume Example

• Managed an ongoing program to onboard business partners onto AT&T mobility network; integrating partners to a variety of API services on AT&T's service delivery platforms (SDP).
• These platforms expose various message delivery types and related services such as SMS, MMS, Terminal Location and Device Capabilities.
• Managed more than 15 small to large scale projects that include certifying and launching new A2P and machine-to-machine messaging applications into Production.
• Mentored and led a team of project managers to sustain process controls and improvements thru all stages of the onboarding process.
• Developed and managed relationships with new third party messaging aggregators, along with cross-functional teams including Network and Engineering, Mobility and IT, QA, Production Support, Billing, Reporting and Analytics, and Leadership.
• Directly worked with partners to triage and resolve technical issues in pre- and post-launch environments Generated and delivered monthly analytics of service platform (usage and trends) metrics and team key performance indicators (KPIs) to leadership.
• Anticipated and escalated opportunities and risks within the product roadmap.
• Developed strategic recommendations and sustained alignment with executive leadership.

Key Highlight:

• Successfully led the migration of more than 60 business partners (i.e. Syniverse, Open Market, and Twitter) from a legacy platform to the company's Next Generation External Application Gateway (EAG) platform while fulfilling expected timelines and budget.

• Scrum Master for Frontline User Interface Development (FLUID) team of major mobile carrier Provided lifecycle management of mobile projects from requirements/scope definition to product delivery.
• Developed project plans, drove project milestones, and managed communication plans, team training and documentation.
• Delivered project status to all stakeholders while meeting project requirements; delivering on time and within budget.
• Ensured effective change management occurred throughout the course of the project.
• Fostered team's best practices to include contiguous integration, test driven development, and automated testing.

• Led medium- to large-scale implementations, managing cross functional teams from business requirements analysis to solutions delivery and ongoing support.
• Coordinated all project phases including feasibility, design, development, testing, and deployment; utilizing Waterfall and Agile methodologies.
• Produced and presented monthly project audit reports and Key Performance Indicator (KPI) metrics to management teams.
• Consistently led releases of Mobile Web portals on new devices and device upgrades which progressively increased both client and company profitability on a monthly basis.
• Executed program management of Microsoft Advertisement and Bing Search integration business proposals as well as change requests.
• Built valued partnerships with major mobile carriers using effective communication skills during weekly status meetings, user acceptance testing, and resolution of client applications Key Highlights: Delivered the largest Verizon Wireless project with a 20-member cross functional team; generating at least $3M in company revenue.
• Successfully led the first Solutions and Services project with an offshore development model throughout all project phases on time, on budget, and meeting client expectations.
• Marketed effective business strategies and proposals which produced a 12.2% increase in monthly revenue for one of the largest mobile carriers.

• Generated well-defined business/functional requirements and developed use cases, wireframes, and business workflows for all major clients.
• Liaison for the Project Initiation Process (PIP) to coordinate pre-feasibility studies for mobile carriers.
• Coordinated resource teams to produce ROMs and LOE estimates.
• Collaborated with pre-Sales teams and Solutions Matter Experts (SMEs) to produce Statements of Work and proposed Business Solutions.
• Supported financial profitability by ensuring all Statements of Work and Business Proposals to clients included proposed estimates.

Key Highlight:

• Instituted effective procedures and project templates which advanced efficiency of project feasibility for the Business Analyst team.

• Managed software evaluations, end user training, implementations, and ongoing maintenance of software solutions.
• Assisted all ICOS departments in streamlining their business processes, developing project proposals and business plans.
• Performed needs/risk/cost benefit analysis, defined user requirements and design specifications, and developed uses cases and business workflows.
• Simultaneously managed multiple software implementation/migration/upgrade projects with limited resources, budget, and timelines across FDA regulated and non-regulated departments; utilized Waterfall methodology.
• Conducted offsite vendor audits and software validation, as well as created operational qualification and performance qualification validation test scripts in compliance with GMP/GCP; and the FDA's 21 CFR Part 11 regulatory guidelines.
• Provided functional and technical support to corporate and departmental systems such as EDMS, CRM, HRMS, LIMS; web based solutions, ASP (Application Service Provider) solutions, and custom developed systems.
• Executed project management for the installation and upgrade of different third party and customer database applications.

Key Highlights:

• Authored and implemented a standardized software selection process for corporate IT practice and facilitation across all departments.
• Successfully managed IS team's implementation of a new data center design and infrastructure Achieved the Employee Recognition Award for surpassing performance and attaining project achievements in 2003 and 2006.
• Established software application standards, policies, procedures and training for all IS internal SOPs in accordance with Sarbanes Oxley regulations.

• Coordinated IS teams in the design, development, testing and implementation of system integration projects for healthcare facilities.
• Managed five IS staff during software installations/upgrades; provided support of client applications and integration software on LAN/WAN environments; performed functional analysis of software systems.
• Developed and conducted trainings for CHI support staff and clinical end users in the functionality of departmental healthcare systems.
• Established user requirements and design specifications through newly implemented systems SDLC.
• Performed installation, upgrades and ongoing maintenance of MS SQL databases.
• Created software scripts to perform database and file transfers of patient information.