Project/Program manager with 15+ years of experience driving complex projects
to completion within the IT, mobility, and healthcare sectors. Skilled in
strategic planning, value stream mapping, process management, and customer
expectation management. Excel in collaborating with cross-disciplinary teams to
meet timelines, resolve issues and mitigate risks to delivery. Proven success
in implementing cost efficient processes and controls to deploy IT solutions
across organizations. Promote teamwork by fostering collaboration and
Business Analysis and Project Management
Team Leadership and Mentoring
Design and Implementation
Agile, and Scrum Methodologies
Effective Communication and Presentation Skills
Planning and Execution
Workflow Development/Process Improvement
PROJECT MANAGER / PROJECT ENGINEER09/2015 to CurrentPhysio-Control ( Contract - TEK Systems)Redmond, WA
Managing multiple projects for a software engineering team responsible for Data Solutions products; including LIFENET and CODE-STAT systems.
Creates and maintains detailed project plans and schedules.
Provides leadership to systems engineers during product development to ensure that quality system requirements are met and project scope, milestones, and cost objectives are being achieved on time.
Utilizing Scrum methodologies to perform project tasks and successfully deliver targeted milestones.
Drives and supports cross-functional teams to align project timelines, human resources, and priorities.
Develops communication plans using company tools (SharePoint, JIRA dashboards, Confluence sites) to manage, track, and provide status of project design, development, testing, and deployment phases.
Produces weekly status reports, project metrics, and presentations to stakeholders and executive leadership.
Proactively manage changes in project scope, identify potential risks/issues, and devise mitigation plans.
Authors comprehensive project documents which include Project Plan, Requirement Traceability Matrix, Product/Regulatory Release Authorization, and Risk Registry.
Creates change requests and executes change order procedures to release product deliverables to marketing teams and customers.
SENIOR PRODUCT MANAGER06/2011 to 08/2015AT&T Mobility (Contract - AIM Consulting )Bothell, WA
Managed an ongoing program to onboard business partners onto AT&T mobility network; integrating partners to a variety of API services on AT&T's service delivery platforms (SDP).
These platforms expose various message delivery types and related services such as SMS, MMS, Terminal Location and Device Capabilities.
Managed more than 15 small to large scale projects that include certifying and launching new A2P and machine-to-machine messaging applications into Production.
Mentored and led a team of project managers to sustain process controls and improvements thru all stages of the onboarding process.
Developed and managed relationships with new third party messaging aggregators, along with cross-functional teams including Network and Engineering, Mobility and IT, QA, Production Support, Billing, Reporting and Analytics, and Leadership.
Directly worked with partners to triage and resolve technical issues in pre- and post-launch environments Generated and delivered monthly analytics of service platform (usage and trends) metrics and team key performance indicators (KPIs) to leadership.
Anticipated and escalated opportunities and risks within the product roadmap.
Developed strategic recommendations and sustained alignment with executive leadership.
Successfully led the migration of more than 60 business partners (i.e. Syniverse, Open Market, and Twitter) from a legacy platform to the company's Next Generation External Application Gateway (EAG) platform while fulfilling expected timelines and budget.
SENIOR PROJECT MANAGER04/2011 to 06/2011T-Mobile (Contract- Ciber IT Consulting)Bothell, WA
Scrum Master for Frontline User Interface Development (FLUID) team of major mobile carrier Provided lifecycle management of mobile projects from requirements/scope definition to product delivery.
Developed project plans, drove project milestones, and managed communication plans, team training and documentation.
Delivered project status to all stakeholders while meeting project requirements; delivering on time and within budget.
Ensured effective change management occurred throughout the course of the project.
Fostered team's best practices to include contiguous integration, test driven development, and automated testing.
SENIOR PROJECT MANAGER03/2008 to 12/2010MotricityBellevue, WA
Led medium- to large-scale implementations, managing cross functional teams from business requirements analysis to solutions delivery and ongoing support.
Coordinated all project phases including feasibility, design, development, testing, and deployment; utilizing Waterfall and Agile methodologies.
Produced and presented monthly project audit reports and Key Performance Indicator (KPI) metrics to management teams.
Consistently led releases of Mobile Web portals on new devices and device upgrades which progressively increased both client and company profitability on a monthly basis.
Executed program management of Microsoft Advertisement and Bing Search integration business proposals as well as change requests.
Built valued partnerships with major mobile carriers using effective communication skills during weekly status meetings, user acceptance testing, and resolution of client applications Key Highlights: Delivered the largest Verizon Wireless project with a 20-member cross functional team; generating at least $3M in company revenue.
Successfully led the first Solutions and Services project with an offshore development model throughout all project phases on time, on budget, and meeting client expectations.
Marketed effective business strategies and proposals which produced a 12.2% increase in monthly revenue for one of the largest mobile carriers.
SENIOR BUSINESS ANALYST05/2007 to 02/2008InfoSpace (Mobile Business Unit acquired by Motricity)Bellevue, WA
Generated well-defined business/functional requirements and developed use cases, wireframes, and business workflows for all major clients.
Liaison for the Project Initiation Process (PIP) to coordinate pre-feasibility studies for mobile carriers.
Coordinated resource teams to produce ROMs and LOE estimates.
Collaborated with pre-Sales teams and Solutions Matter Experts (SMEs) to produce Statements of Work and proposed Business Solutions.
Supported financial profitability by ensuring all Statements of Work and Business Proposals to clients included proposed estimates.
Instituted effective procedures and project templates which advanced efficiency of project feasibility for the Business Analyst team.
PROJECT MANAGER | SENIOR BUSINESS SYSTEMS ANALYST07/2000 to 02/2007ICOS Corporation Bothell, WA
Managed software evaluations, end user training, implementations, and ongoing maintenance of software solutions.
Assisted all ICOS departments in streamlining their business processes, developing project proposals and business plans.
Performed needs/risk/cost benefit analysis, defined user requirements and design specifications, and developed uses cases and business workflows.
Simultaneously managed multiple software implementation/migration/upgrade projects with limited resources, budget, and timelines across FDA regulated and non-regulated departments; utilized Waterfall methodology.
Conductedoffsite vendor audits and software validation, as well as created operational qualification and performance qualification validation test scripts in compliance with GMP/GCP; and the FDA's 21 CFR Part 11 regulatory guidelines.
Provided functional and technical support to corporate and departmental systems such as EDMS, CRM, HRMS, LIMS; web based solutions, ASP (Application Service Provider) solutions, and custom developed systems.
Executed project management for the installation and upgrade of different third party and customer database applications.
Authored and implemented a standardized software selection process for corporate IT practice and facilitation across all departments.
Successfully managed IS team's implementation of a new data center design and infrastructure Achieved the Employee Recognition Award for surpassing performance and attaining project achievements in 2003 and 2006.
Established software application standards, policies, procedures and training for all IS internal SOPs in accordance with Sarbanes Oxley regulations.
Systems Implementation Analyst04/1998 to 06/2000Catholic Health InitiativesTacoma, WA
IS teams in the design, development, testing and implementation of system
integration projects for healthcare facilities.
Managed five IS staff during
software installations/upgrades; provided support of client applications and
integration software on LAN/WAN environments; performed functional analysis of
Developed and conducted trainings for CHI support staff and
clinical end users in the functionality of departmental healthcare systems.
Established user requirements and design specifications through
newly implemented systems SDLC.
Performed installation, upgrades and ongoing maintenance of MS SQL
Created software scripts to perform database and file transfers of
Bachelor of Science: Computer Science1996Thomas A. Edison State CollegeTrenton, New Jersey, USA
Bachelor of Science: Nursing1988San Diego State UniversitySan Diego, CA, USA
Association, Saranac Lake, NY
Project Management Institute
(PMI), Newton Square, PA
Project Identification and
Business Analysis and Reporting
Managing Key Performance Indicators
Waterfall, Agile, SCRUM, and Six
Software Development Lifecycle
Process Improvement and Change Management
systems: ERP, CRMs, SQL Enterprise Manager, MS Sharepoint, Confluence
Tools: MS Office Products (Excel, Word, PowerPoint, Visio, Outlook, Publisher),
MS Project, Adobe Acrobat, Team Foundation Server (TFS), SnagIt, Rally, JIRA