project manager project engineer resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Detail-oriented Project/Program manager with 15+ years of experience driving complex projects to completion within the IT, mobility, and healthcare sectors. Skilled in strategic planning, value stream mapping, process management, and customer expectation management. Excel in collaborating with cross-disciplinary teams to meet timelines, resolve issues and mitigate risks to delivery. Proven success in implementing cost efficient processes and controls to deploy IT solutions across organizations. Promote teamwork by fostering collaboration and accountability. 
Core Qualifications
  • Business Analysis and Project Management
  • Team Leadership and Mentoring
  • Design and Implementation
  • Waterfall, Agile, and Scrum Methodologies
  • Effective Communication and Presentation Skills
  • Planning and Execution
  • Workflow Development/Process Improvement
Xylem Inc.Morrisville, NC,
  • Managing multiple projects for a software engineering team responsible for Data Solutions products; including LIFENET and CODE-STAT systems.
  • Creates and maintains detailed project plans and schedules.
  • Provides leadership to systems engineers during product development to ensure that quality system requirements are met and project scope, milestones, and cost objectives are being achieved on time.
  • Utilizing Scrum methodologies to perform project tasks and successfully deliver targeted milestones.
  • Drives and supports cross-functional teams to align project timelines, human resources, and priorities.
  • Develops communication plans using company tools (SharePoint, JIRA dashboards, Confluence sites) to manage, track, and provide status of project design, development, testing, and deployment phases.
  • Produces weekly status reports, project metrics, and presentations to stakeholders and executive leadership.
  • Proactively manage changes in project scope, identify potential risks/issues, and devise mitigation plans.
  • Authors comprehensive project documents which include Project Plan, Requirement Traceability Matrix, Product/Regulatory Release Authorization, and Risk Registry.
  • Creates change requests and executes change order procedures to release product deliverables to marketing teams and customers.
SENIOR PRODUCT MANAGER, 05/2011 to 07/2015
Publicis Groupe SaFranklin, TN,
  • Managed an ongoing program to onboard business partners onto AT&T mobility network; integrating partners to a variety of API services on AT&T's service delivery platforms (SDP).
  • These platforms expose various message delivery types and related services such as SMS, MMS, Terminal Location and Device Capabilities.
  • Managed more than 15 small to large scale projects that include certifying and launching new A2P and machine-to-machine messaging applications into Production.
  • Mentored and led a team of project managers to sustain process controls and improvements thru all stages of the onboarding process.
  • Developed and managed relationships with new third party messaging aggregators, along with cross-functional teams including Network and Engineering, Mobility and IT, QA, Production Support, Billing, Reporting and Analytics, and Leadership.
  • Directly worked with partners to triage and resolve technical issues in pre- and post-launch environments Generated and delivered monthly analytics of service platform (usage and trends) metrics and team key performance indicators (KPIs) to leadership.
  • Anticipated and escalated opportunities and risks within the product roadmap.
  • Developed strategic recommendations and sustained alignment with executive leadership.

Key Highlight:

  • Successfully led the migration of more than 60 business partners (i.e. Syniverse, Open Market, and Twitter) from a legacy platform to the company's Next Generation External Application Gateway (EAG) platform while fulfilling expected timelines and budget.
SENIOR PROJECT MANAGER, 03/2011 to 05/2011
Wunderman ThompsonSeattle, WA,
  • Scrum Master for Frontline User Interface Development (FLUID) team of major mobile carrier Provided lifecycle management of mobile projects from requirements/scope definition to product delivery.
  • Developed project plans, drove project milestones, and managed communication plans, team training and documentation.
  • Delivered project status to all stakeholders while meeting project requirements; delivering on time and within budget.
  • Ensured effective change management occurred throughout the course of the project.
  • Fostered team's best practices to include contiguous integration, test driven development, and automated testing.
SENIOR PROJECT MANAGER, 02/2008 to 11/2010
Wunderman ThompsonAustin, TX,
  • Led medium- to large-scale implementations, managing cross functional teams from business requirements analysis to solutions delivery and ongoing support.
  • Coordinated all project phases including feasibility, design, development, testing, and deployment; utilizing Waterfall and Agile methodologies.
  • Produced and presented monthly project audit reports and Key Performance Indicator (KPI) metrics to management teams.
  • Consistently led releases of Mobile Web portals on new devices and device upgrades which progressively increased both client and company profitability on a monthly basis.
  • Executed program management of Microsoft Advertisement and Bing Search integration business proposals as well as change requests.
  • Built valued partnerships with major mobile carriers using effective communication skills during weekly status meetings, user acceptance testing, and resolution of client applications Key Highlights: Delivered the largest Verizon Wireless project with a 20-member cross functional team; generating at least $3M in company revenue.
  • Successfully led the first Solutions and Services project with an offshore development model throughout all project phases on time, on budget, and meeting client expectations.
  • Marketed effective business strategies and proposals which produced a 12.2% increase in monthly revenue for one of the largest mobile carriers.
SENIOR BUSINESS ANALYST, 04/2007 to 01/2008
Charter SpectrumDefiance, OH,
  • Generated well-defined business/functional requirements and developed use cases, wireframes, and business workflows for all major clients.
  • Liaison for the Project Initiation Process (PIP) to coordinate pre-feasibility studies for mobile carriers.
  • Coordinated resource teams to produce ROMs and LOE estimates.
  • Collaborated with pre-Sales teams and Solutions Matter Experts (SMEs) to produce Statements of Work and proposed Business Solutions.
  • Supported financial profitability by ensuring all Statements of Work and Business Proposals to clients included proposed estimates.

Key Highlight:

  • Instituted effective procedures and project templates which advanced efficiency of project feasibility for the Business Analyst team.
ICOS CorporationCity, STATE,
  • Managed software evaluations, end user training, implementations, and ongoing maintenance of software solutions.
  • Assisted all ICOS departments in streamlining their business processes, developing project proposals and business plans.
  • Performed needs/risk/cost benefit analysis, defined user requirements and design specifications, and developed uses cases and business workflows.
  • Simultaneously managed multiple software implementation/migration/upgrade projects with limited resources, budget, and timelines across FDA regulated and non-regulated departments; utilized Waterfall methodology.
  • Conducted offsite vendor audits and software validation, as well as created operational qualification and performance qualification validation test scripts in compliance with GMP/GCP; and the FDA's 21 CFR Part 11 regulatory guidelines.
  • Provided functional and technical support to corporate and departmental systems such as EDMS, CRM, HRMS, LIMS; web based solutions, ASP (Application Service Provider) solutions, and custom developed systems.
  • Executed project management for the installation and upgrade of different third party and customer database applications.

Key Highlights:

  • Authored and implemented a standardized software selection process for corporate IT practice and facilitation across all departments.
  • Successfully managed IS team's implementation of a new data center design and infrastructure Achieved the Employee Recognition Award for surpassing performance and attaining project achievements in 2003 and 2006.
  • Established software application standards, policies, procedures and training for all IS internal SOPs in accordance with Sarbanes Oxley regulations.
Systems Implementation Analyst, 03/1998 to 05/2000
Catholic Health InitiativesCity, STATE,
  • Coordinated IS teams in the design, development, testing and implementation of system integration projects for healthcare facilities.
  • Managed five IS staff during software installations/upgrades; provided support of client applications and integration software on LAN/WAN environments; performed functional analysis of software systems.
  • Developed and conducted trainings for CHI support staff and clinical end users in the functionality of departmental healthcare systems.
  • Established user requirements and design specifications through newly implemented systems SDLC.
  • Performed installation, upgrades and ongoing maintenance of MS SQL databases.
  • Created software scripts to perform database and file transfers of patient information.
Bachelor of Science: Computer Science, Expected in 1996
Thomas A. Edison State College - Trenton, New Jersey
Bachelor of Science: Nursing, Expected in 1988
San Diego State University - San Diego, CA
Professional Affiliations
American Management Association, Saranac Lake, NY
Project Management Institute (PMI), Newton Square, PA
  •  Project Identification and Governance
  • Business Analysis and Reporting
  • Managing Key Performance Indicators (KPIs)
  • Waterfall, Agile, SCRUM, and Six Sigma Methodologies
  • Software Development Lifecycle (SDLC )
  • Process Improvement  and Change Management
Software systems: ERP, CRMs, SQL Enterprise Manager, MS Sharepoint, Confluence
Software Tools: MS Office Products (Excel, Word, PowerPoint, Visio, Outlook, Publisher), MS Project, Adobe Acrobat, Team Foundation Server (TFS), SnagIt, Rally, JIRA

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Resume Overview

School Attended

  • Thomas A. Edison State College
  • San Diego State University

Job Titles Held:

  • Systems Implementation Analyst


  • Bachelor of Science
  • Bachelor of Science

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