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AARP - Project Manager, Operations, Strategy and Analytics Resume Example

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PROJECT MANAGER, OPERATIONS, STRATEGY AND ANALYTICS
Multifaceted Business Professional

Over 10 years' experience as an accomplished project manager, specializing in communications and events. Creates and implements strategies for maximum engagement, analyzes results to identify successes and areas of opportunity, and collaborates with cross-functional teams to achieve strategic objectives. Flexibility and adaptability allow for a variety of roles and responsibilities.

Highlights
  • Program Design & Execution
  • Event Planning & Management
  • Business Operations
  • Communications Strategy & Planning
  • Project Management
  • Training & Development
Experience
Project Manager, Operations, Strategy and Analytics Oct 2012 to Apr 2015
 AARP － Washington, DC

The world's largest nonprofit, nonpartisan association dedicated to enhancing the quality of life for all as society ages. The Community, State & National Affairs group, with a staff of over 700, is the heart of AARP's social change activities. 

Advised Senior Vice President and Executive Vice President on communication strategies, event planning, and staff engagement.

Communications  

  • Wrote and edited three newsletters: Weekly internal newsletter read by over 1,000 AARP staff members, including many outside of target department. External monthly e-newsletter sent to former AARP interns with the intent of keeping a younger audience engaged with AARP regularly received an open rate of 38% (more than 1.5-times the industry rate). Biweekly Sr. Vice President's newsletter.
  • Ghostwrote memos, speeches and presentation materials for Sr. Vice President and Executive Vice President used with a variety of internal and external audiences.

Event Management  

  • Produced internal training program consisting of monthly webinars, video broadcasts and digital content. Sessions engaged over 250 geographically dispersed employees (1/3 of target audience) monthly with programming that met their expressed needs. Developed communication plan, liaised with technology partners, and recruited guest lecturers. Researched and wrote content for sessions, developed collateral materials, and managed multi-page website dedicated to the program.
  • Managed annual 3-day leadership summits attended by over 200 participants. Responsible for overseeing all aspects of $300,000 conferences, from organizing planning team and developing conference agenda, to workshop content, run-of-show and on-site production.
  • Organized and facilitated internal events including monthly staff meetings, quarterly retreats, holiday parties, and trainings.
  • Briefed AARP board members participating in field activities. Coached board members on their role at event, current talking points, and what to expect at the event.

Project Management  

  • Investigated and resolved HR, organizational, and operational problems set by the Executive Vice President and Sr.Vice President. Partnered with senior management and external partners to find solutions.
  • Evaluated ideas and suggestions for business operations and process improvements. Implemented or partnered with responsible party to execute approved approaches.
Operations and Special Initiatives Manager, Global Security and Crisis Management Feb 2005 to Oct 2012
 McGraw Hill Financial － New York, NY

Global publishing, financial information, and media organization (formerly The McGraw-Hill Companies). 

  • Advised Vice President/CSO on operational best practices and communication strategies.
  • Established and managed global employee communications and risk management awareness program engaging an audience of over 20,000 in over 70 locations. Program realized triple-digit participant growth over 5-year period. Produced materials in 4 languages to meet a global audience and their specific needs.
  • Planned and executed multi-day summits within set criteria and budget.
  • Arranged for event location, guest speakers, transportation, meals, and leisure activities.
  • Conducted trainings for various internal departments.
  • Developed and implemented systems and processes that helped the department function as a 24/7, global business unit and double its size in 5 years.
  • Managed 4 administrative assistants and 1 intern.
Project Coordinator Jul 2010 to May 2011
 The New School University － New York, NY
  • Developed, in collaboration with an Italian NGO, a project plan and framework for a student lead evaluation of the NGO's health work in Nicaragua.
  • Additional writing and editing support given to a children's nutrition research project in Mexico City.
Project Assistant Jan 2004 to Aug 2004
 McGraw-Hill Financial － New York, NY
  • Member of team that developed and launched the corporation's first annual "Global Volunteer Day." Made contact with numerous NYC volunteer organizations to introduce program and establish partnerships for GVD activities.
  • The event resulted in over 1,500 volunteers and 100 projects globally.
  • Additional work included renewal of 2005 "Community Arts Program" grants totaling over $400,000.
Education
Master of Arts, International Affairs 2009 The New School University － New York, NY, USA

Emphasis in program development and project management.
Bachelor of Arts, European and Mediterranean Studies 2006 New York University － New York, NY, USA
Languages
  • English (mother tongue)
  • German (B2/C1 level)
Technical Skills
  • Proficient on both Windows and Macintosh operating systems;
  • Advanced Microsoft Office Suite; Intermediate Access, InfoPath, SharePoint, and Visio;
  • Intermediate Adobe CC Photoshop, InDesign, Illustrator, and Acrobat.
  • Intermediate WordPress.
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Resume Overview

Companies Worked For:

School Attended

  • The New School University
  • New York University

Job Titles Held:

  • Project Manager, Operations, Strategy and Analytics
  • Operations and Special Initiatives Manager, Global Security and Crisis Management
  • Project Coordinator
  • Project Assistant

Degrees

  • Master of Arts , International Affairs 2009
    Bachelor of Arts , European and Mediterranean Studies 2006

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