Project Manager Emv Chip Card Implementation Contractor resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Strong analytical skills Testing Web content management Mobile application development Project management Excellent problem solving skills Strong collaborative skills Customer needs assessment Document management Content management systems
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Technical Skills
Professional Experience
Project Manager - EMV Chip Card Implementation (Contractor), 05/2015 - Current
Ferguson Vancouver, WA,
    Lead Project Manager for EMV Chip card implementations.
  • Oversee Debit Chip Card projects from inception through completion.
  • Schedule and facilitate kickoff calls with financial institutions.
  • Prepare meetings as necessary.
  • Create email notifications that detail specifications and requirements of the project.
  • Obtain all necessary information needed for project completion.
  • Troubleshoot errors or issues during terminal testing with the card production team.
  • Serve as liaison between the financial institutions and Card Production.
  • Coordinate testing for financial institution to receive test cards.
  • Provide training for coworkers and clients.
  • Deliver informational and decision-seeking presentations to business groups in FIS and/or in client organizations.
Project Manager - Mobile Upgrades (Contractor), 08/2013 - 01/2015
FIS Global Via Cypress HCM Recruiting City, STATE,
  • Managed anywhere from 15 to 30+ Mobile Banking clients per Project Wave at a time, with assets as much as $17 billion.
  • Experienced with Agile methodology, changing direction as project progresses and to accommodate financial institution's needs.
  • Adapted to continuous and constant changes.
  • Served as liaison between internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.
  • Managed financial institutions' mobile application projects (iPhone, iPad, and Android/Smartphone).
  • Worked directly with clients (financial institutions, banks, credit unions) to ensure ease of mobile upgrade processes, and add ons - if necessary (i.e.
  • Android Tablets, iPads primarily).
  • Set expectations/kept clients updated.
  • Managed project initiation activities that include identifying contractual obligations, client or business needs and goals, existing situation, necessary contacts, and access to existing information as needed.
  • Utilized eBanking and mBanking technologies, such as loading, testing, and distributing applications to/from Apple iTunes and Google.
  • Used Sharepoint to upload documents and obtain info.
eBusiness Coordinator, 04/2007 - 09/2013
Curtis 1000 Inc City, STATE,
  • Performed website maintenance based on requests and application modifications.
  • Wrote up enhancement documentation to submit to the programming team for customer web enhancements.
  • Helped set realistic expectations and timelines for customer deliverables.
  • Coordinated and provided customer training.
  • Uploaded products and applicable information onto websites, using a proprietary Content Management System.
  • Assisted programmers with troubleshooting and documenting any site issues.
  • Took screenshots of what is happening the issue) and what should be happening (correction needed).
  • Submitted Help Desk Tickets for resolutions, rated them Help Desk Tickets) on priority scaling (low to high; 1 to 4).
  • Point of contact for several strategic accounts.
  • Tested in QA and train environments before migrating to production.
  • Worked one on one with customers via phone and/or email regarding any updates, changes, and/or requests they have and consult on the best approach to deliver; always focusing on what we can do.
Installations Programmer, 01/2006 - 05/2006
Reynolds & Reynolds City, STATE,
  • Programmed customized forms for dealerships nationwide.
  • Uploaded forms to dealer systems.
  • Installed software and provided dealer support, when necessary.
  • Efficiently resolved service requests within timeframe set forth by management.
Programming Support Specialist, 2005 - 01/2006
Reynolds & Reynolds City, STATE,
  • Obtained industry information that affects Finance & Insurance software for the various programming products.
  • Gave recommendations to financial institutions and programming teams as to how specific changes would affect software.
  • Researched state laws and vendor compliance via internet, phone calls, and/or documentation to ensure proper programming of various contracts.
  • Wrote up communication (email and documents), as required and needed, pertaining to up and coming changes and needed programming updates, notifying management, team lead, and programming team.
Associate of Science: Internet Information Systems, Expected in 2002
Education America University - San Diego, CA
Internet Information Systems
Courses Taken Include: Customer Ownership Experience * Managing Multiple Projects * How to be an Effective Communicator * HTML * CRM * SAP * Visual Basic * Java * JavaScript * Critical Thinking * Human Relations * XML: , Expected in
- ,

Agile, Apple, approach, Banking, Content Management, contracts, credit, Critical Thinking, CRM, client, clients, Debit, direction, documentation, email, XML, Finance, financial, forms, forth, Help Desk, HTML, Human Relations, Insurance, Java, JavaScript, team lead, Managing, meetings, access, Sharepoint, Communicator, ons, presentations, processes, programming, QA, SAP, scaling, Staffing, strategic, phone, Troubleshoot, troubleshooting, upgrade, Visual Basic, website, websites

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Resume Overview

School Attended

  • Education America University

Job Titles Held:

  • Project Manager - EMV Chip Card Implementation (Contractor)
  • Project Manager - Mobile Upgrades (Contractor)
  • eBusiness Coordinator
  • Installations Programmer
  • Programming Support Specialist


  • Associate of Science
  • Courses Taken Include: Customer Ownership Experience * Managing Multiple Projects * How to be an Effective Communicator * HTML * CRM * SAP * Visual Basic * Java * JavaScript * Critical Thinking * Human Relations * XML

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