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project delivery specialist ii salesforce resume example with 5+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
LinkedIn
  • https://www.linkedin.com/in/Jessicaao/
Professional Summary

Highly accomplished 3X Certified Salesforce Developer with hands-on experience in Salesforce DevOps operations. An expert with over 5 years of specialization in Salesforce implementing and customizing CRM solutions tailored to various industries. Great communication skills to effectively convey ideas and persuade stakeholders. Recognized for multitasking capabilities, self-reliance, and consistent delivery of results.

Skills
  • Apex, Lightning Web Components, Aura, Flow, Visualforce Pages/Components, Experience Builder, Connected App, User Administration, Data Loader, WorkBench, VSCode, Change Sets, SOQL, SOSL, DML, SQL, XML, JSON.
  • Experience, Service, Sales Clouds
  • JavaScript, HTML, CSS, Python,Groovy, Bash, Java, REST,
  • Bitbucket, Salesforce DX, Git, GitHub.
  • Jenkins, SonarQube, Flosum, Copado, AutoRABIT.
  • Code reviews
  • Work flow planning
  • Attention to Detail
  • Product development
  • JIRA, Confluence Page
  • Agile-Scrum
Education
Expected in 07/2021 to to Master Degree | Computer Science North American University, Houston, TX GPA:
Certifications
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Administrator
  • AWS Certified Cloud Practitioner
  • AutoRabit ARM Professional Foundation Certificate
  • Flosum Certified Professional
Work History
01/2022 to 04/2023 Project Delivery Specialist II (Salesforce) Databricks | Philadelphia, PA,
  • Primarily worked on Salesforce major as well as minor Release managements and deployments utilizing tools like Git, Bitbucket, and Jenkins.
  • To stay current with Salesforce development worked on small development, and admin-related user stories.
  • Mostly worked on Unit text class coverage and fixes, as well as developing client-specific solutions using Flows, Formulas, Validation Rules, Email Alerts and Bug Fixes.
  • Experience working with Salesforce Service Cloud and Experience Clouds (sites, portals, forums, domain settings, apps).
  • Proficiently utilized Salesforce tools, including Apex (classes, controllers, triggers, and unit tests).
  • As per requirements, enhanced LWC (Lightning Web Components), Aura, and Visualforce pages.
  • Proficient in troubleshooting and debugging Salesforce issues, performing root cause analysis, and implementing effective solutions.
  • Collaborated with cross-functional teams to design and implement a new customer portal, resulting in a 45% increase in self-service usage and a 30% decrease in support tickets.
  • Worked on loading sample data as well as production Data migration, Resource Articles upload, sandbox refresh, user administration.
  • Passionate about learning and committed to continual improvement
05/2020 to 12/2021 Salesforce Engineer First Interstate Bancsystem, Inc. | Lake Oswego, OR,
  • Experienced working in Salesforce Sales Cloud and Service Cloud.
  • Worked on creating client-specific solutions on the Force.com platform by using Triggers, Apex Classes, Controllers, Controller Extensions, Visualforce, SOQL, SOSL, and handling Apex Governor limits.
  • Developed WebServices using REST API for Salesforce integration with other applications. Created and improved Unit test classes, using Salesforce best practices.
  • Streamlined sales process by developing Visualforce pages, and Aura Components for tracking custom applications, leading to a 50% reduction in sales cycle time.
  • Designed and developed multiple Lightning Web Components (LWC) and Aura components to enhance user experience and streamline business processes.
  • Worked on Asynchronous Apex (Batch, Queueable, Future Methods, Scheduled Apex). Hands-on experience with JavaScript, HTML, and CSS.
  • Worked on Visualforce pages, and Visualforce components.
    Collaborated with cross-functional teams to implement Salesforce automation tools such as Flows and Process Builders, Email alerts reducing manual processes by 30% and increasing efficiency by 25%.
  • Set up Salesforce data sharing using OWD sharing setup and sharing rules for internal groups.
  • Performed weekly deployments using VSC, SourceTree, and GitHub, and performed post-deployment steps.
    Experience with Salesforce communities, creating users with customer community.
  • Managed end-to-end Salesforce implementation, including design, documentation, analytics, training, deployment, and ongoing support.
02/2018 to 05/2020 Salesforce Developer LAWASK | City, STATE,
  • Worked on Salesforce Sales Cloud.
  • As per requirements created new Apex classes, controllers, and triggers along with Unit test classes, Lightning Components, and Visualforce pages.
  • Developed and tested custom user interface functionalities for applications using Apex and Visualforce, resulting in a 40% increase in productivity for the sales team.
  • Developed Batch processes to load data from external systems to Salesforce.
  • Implemented a REST API in Apex with HTTP request methods.
    Executed declarative automation using flows, process builders, and workflows.
  • Developed UI changes using Visualforce Pages for better customer service and user portals. Hands-on experience with JavaScript and related libraries.
  • Collaborated with cross-functional teams to design and implement complex business process automation using Process Builder, Approval Process, and Workflow rules, Custom Formula fields, and Validation rules.
  • Experienced with Salesforce Data Loader / Data Wizard.
  • Enforce security and sharing rules for different users in the organization at the object field and record level.
  • Implemented data migration strategy from legacy systems into Salesforce, resulting in a successful transfer of over 1 million records with an accuracy rate of 99.9%.
  • Experienced with Single Sign On, Partner API, and Enterprise API.
  • Performed production cleaning, sandbox refresh/cloning, and post-refresh steps.
  • Tested functionality, performed debugging, and carried out modifications to conduct quality checks.
  • Provided support for Salesforce Administrators as well as production support, RCA, and fixing the issues.

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Resume Overview

School Attended

  • North American University

Job Titles Held:

  • Project Delivery Specialist II (Salesforce)
  • Salesforce Engineer
  • Salesforce Developer

Degrees

  • Master Degree

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