LiveCareer-Resume

project coach resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
High-powered and task-focused Customer Service Supervisor who effectively motivates associates through continual guidance, direction, development and coaching; seeking a position as Customer Service supervisor or manager. Exceptional customer services skills, with over 15 -years of background in high-turnover fast-paced operations and call center experience. Friendly and enthusiastic. Quality and transition project coach with  4 years of specialization in training, coaching and development. Able to learn new tasks quickly and proficient in growing key customer relationshipes. Represent establishment with friendly, professional demeanor at all times. Hard working customer service supervisor who drives high sales and performance in both slow and busy shifts. Friendly and upbeat personality with background in task accomplishment and meeting deadlines. Maintains an orderly and neat work environment at all times.
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Highlights
  • Focused on customer satisfaction
  • Management of remote employees
  • Persuasive
  • Skilled multitasker
  • Training and development
  • Scheduling
  • Team management
  • Deadline-oriented
  • SAP, Microsoft, Kronos, Live Person, Touch Commerce/ right touch, software proficiency
  • Time-management
  • Payroll




 
  • Service solutions expert
  • Call center management experience
  • Strong problem solving ability
  • Negotiation competency
  • Troubleshooting skills
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
  • Multi-channel contact center software
  • Adapt in automated attendant systems
Accomplishments
 
 
Managed call flow with up to 75 calls in queue. Exceeded corporate target for customer service for customer satisfaction for 4 months in a row.
 
Start up supervisor for 3 new departments within the call center
 
Managed 25 work at home agents as a pilot
 
Served as lead supervisor on pilot projects and provided data to corporate office to increase proficiency, productivity and performance.
 
Played an instrumental role in increasing customer satisfaction ratings index from 75% to 91% within 2 1/2 years as Customer Service Supervisor.
Experience
Project Coach, 09/2014 to
, ,
  • Afni � Opelika, Al Use computers for various applications, such as database management or word processing.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Resolve customer or employee complaints
  • Greet customers and ask about the quality of service they are receiving.
  • Interview, hire, or train workers.
  •  
  •  
  •  
  •  
  • Complete forms in accordance with company procedures.
  • Manage projects or contribute to committee or team work.
  • Learn to operate new office technologies as they are developed and implemented.
  • Train and assist staff with computer usage.
Material handler, 07/2009 to 09/2014
Butler Technical Group, ,
  • Operate machines or equipment to remove, package, store, or transport loads of waste materials.
  • Separate products according to weight, grade, size, and composition of materials used to produce them.
  • Lift raw materials, finished products, and packed items, manually or using hoists.
  • Place products in equipment or on work surfaces for further processing, inspecting, or wrapping.
  • Count finished products to determine if product orders are complete.
  • Pack and store materials and products.
  • Load and unload items from machines, conveyors, and conveyances.
  • Prepare raw materials for processing.
  • Drive trucks in order to pick up incoming stock or to deliver parts to designated locations.
  • Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
  • Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
  • Keep records on the use and/or damage of stock or stock handling equipment.
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
Supervisor, 11/2003 to 07/2009
Rapid Global Business Solutions, Inc, ,
  • Resolve customer or employee complaints.
  • Greet customers and ask about the quality of service they are receiving.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Interview, hire, or train workers.
  • Oversee the daily performance of computer systems.
  • Confer with staff, users, and management to establish requirements for new systems or modifications Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Provide assistance for customers with special billing requests.
  • Calculate and quote charges for services such as long-distance connections.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
High School Diploma: , Expected in 1985 to Putnam County High School - Eatonton, Ga
GPA:
: Physical Education, Expected in to South GA College - Douglas, GA
GPA:
Physical Education
: Cosemetology, Expected in 2001 to Southern Union State Community College - Opelik, Al
GPA:
Skills
Billing, business management, Clerical, Critical Thinking, database management, Decision Making, English, fax machines, forms, Human Resources, inspecting, inspect, Instructing, Effective Listening, materials, money, office, Negotiation, office equipment, payroll, Personnel, Persuasion, phone systems, copiers, pick, Speaking, quality, Quality Control, Reading, receiving, maintain records, repairs, reporting, team work, telephone, Time Management, Troubleshooting, word processing, written, composition

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Resume Overview

School Attended

  • Putnam County High School
  • South GA College
  • Southern Union State Community College

Job Titles Held:

  • Project Coach
  • Material handler
  • Supervisor

Degrees

  • High School Diploma

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