Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Effective at creating and optimizing training programs for new, professional, supervisory and management positions. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in MS with in-depth understanding of training requirements for different departments and levels.

  • Policy and procedure improvements
  • Performance standards and analysis
  • Business oversight
  • Program leadership
  • Partnership development
  • Organizational leadership
  • Work ethic
  • Regulatory compliance
  • Organizational skills
  • Training & Development
  • Organization
  • Working collaboratively
  • Time management
  • Problem resolution
  • MS Office
  • Clerical
  • Training and coaching
  • Student and family relations
  • Emergency first aid
  • Volunteer recruitment
  • Customer retention
  • Cross-functional team management
  • Recruiting and hiring
12/2018 to Current
Deputy Center Director/Director of Programs Job Corps San Jose, CA,
  • Managed program operations and provided strategic leadership for all workers.
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
  • Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
  • Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
  • Developed and managed budgets for academic and student affairs.
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Managed Student living residency program operations while providing leadership to 350 residents and 15 faculty members.
  • Established community relationships to promote Education and Vocational Training programs.
  • Recruited and hired top-level employees with expertise in Education, Job Placement, Vocational Training adding depth and talent to highly skilled team.
  • Developed robust marketing plans to increase awareness of programs.
  • Instituted community service as part of Education and Training program curriculum.
  • Verified accuracy of programming logs and conformance with Department of Labor rules and regulations.
  • Increased overall Education and Training program effectiveness by implementing strategic operational improvements.
12/2017 to 12/2018
Social Development Director Job Corps Ottumwa, IA,
  • Created relationships with businesses, community leaders and citizens through events to promote Social and cultural awareness and add new donors and volunteers.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
12/2014 to 12/2017
Career Technical Training Manager Dcmo Boces Sidney, NY,
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Arranged ongoing technical training classes for staff members.
  • Mentored team members to succeed and advance within department and company.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Presented training information via role playing, simulations and team exercises.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Effectively trained instructors on techniques for classroom management for student learning.
  • Supervised average of 10 training specialists in Vocational training department, overseeing work, optimizing performance and motivating excellence.
  • Led trainings for up to 10 employees on weekly basis.
  • Identified key skill gaps in Vocational training department employees and created training classes to effectively educate target individuals.
  • Offered specific training programs to help workers improve communication and effective documentation.
09/2013 to 12/2014
Career Counselor Save The Children Jackson, MS,
  • Assisted individuals in making career-related decisions by conducting assessments to measure skills, abilities and interests.
  • Developed career and education plans based on individual needs.
  • Worked with team to continuously improve career and placement opportunities for students.
  • Connected with business and recruiters to build relationships and increase opportunities for students.
  • Earned positive feedback from parents regarding career counseling and student learning success.
  • Maintained case files and documented actions.
  • Consulted with clients to build effective search strategies for desired jobs.
  • Worked with individuals to complete application documents for relevant vocations.
  • Completed initial assessments and provided counseling sessions to cover all aspects of client history, situation and skills.
  • Provided individualized counseling approaches based on socioeconomic status and cultural background.
  • Taught workshops on building resumes, completing applications and searching for jobs.
  • Established and enforced rules for behavior and procedures for maintaining order among caseload of 90 students.
  • Strengthened community outreach by liaising with local applicants to determine enlistment eligibility and counsel candidates on program options.
  • Cultivated relations with key influencers, including parents, educators and community officials in 3 high school programs to maximize students success.
09/2007 to 09/2013
Family Service Coordinator Umoja Head Start Academy City, STATE,
  • Completed intake assessments on families to determine service needs.
  • Supported needs of at-risk families with housing, food and other critical assistance.
  • Discussed eligibility requirements for different services to help families gather required information and documentation.
  • Protected children by identifying risks and implementing protective actions and improvement plans.
  • Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
  • Monitored program activities and participation to assess utilization and close service gaps.
  • Identified appropriate community resources and provided referrals for services.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Interviewed family members to assess situations, capabilities and problems.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
  • Conferred with clients to discuss options and goals for various services.
Education and Training
Expected in 05/2022
Master of Arts: Human Service/Executive Leadership
Liberty University - Lynchburg, VA
Expected in
: Sociology
Claflin University - Orangeburg, SC
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new Vocational Training opportunities that significantly impacted efficiency and improved operations.
  • Promoted from Social Development Director to Deputy Center Director-Programs Director, in less than 12-months
  • Led team to achieve top 5 in performance, earning recognition from upper management and financial reward.
Activities and Honors
  • Co-Founder non-profit Sisters Making A Difference (S.M.A.D) (2018 - present)
  • Author (self-published autobiography Titled: "On THe Steps"
  • Member of Zeta Phi Beta Sorority Inc. since 2001

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School Attended

  • Liberty University
  • Claflin University

Job Titles Held:

  • Deputy Center Director/Director of Programs
  • Social Development Director
  • Career Technical Training Manager
  • Career Counselor
  • Family Service Coordinator


  • Master of Arts

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