Effective at creating and optimizing training programs for new, professional, supervisory and management positions. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in MS with in-depth understanding of training requirements for different departments and levels.
Skills
Policy and procedure improvements
Performance standards and analysis
Business oversight
Program leadership
Partnership development
Organizational leadership
Work ethic
Regulatory compliance
Organizational skills
Training & Development
Organization
Working collaboratively
Time management
Problem resolution
MS Office
Clerical
Training and coaching
Student and family relations
Emergency first aid
Volunteer recruitment
Customer retention
Cross-functional team management
Recruiting and hiring
Experience
12/2018 to Current
Deputy Center Director/Director of ProgramsJob Corps – San Jose, CA,
Managed program operations and provided strategic leadership for all workers.
Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
Developed and managed budgets for academic and student affairs.
Designed and implemented standard operating procedures in various departments for optimal efficiency.
Managed Student living residency program operations while providing leadership to 350 residents and 15 faculty members.
Established community relationships to promote Education and Vocational Training programs.
Recruited and hired top-level employees with expertise in Education, Job Placement, Vocational Training adding depth and talent to highly skilled team.
Developed robust marketing plans to increase awareness of programs.
Instituted community service as part of Education and Training program curriculum.
Verified accuracy of programming logs and conformance with Department of Labor rules and regulations.
Increased overall Education and Training program effectiveness by implementing strategic operational improvements.
12/2017 to 12/2018
Social Development DirectorJob Corps – Ottumwa, IA,
Created relationships with businesses, community leaders and citizens through events to promote Social and cultural awareness and add new donors and volunteers.
Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Identified and hired talented individuals bringing valuable skills and great experience to team.
Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
Collaborated with team members to identify and accomplish agency objectives.
Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
12/2014 to 12/2017
Career Technical Training ManagerDcmo Boces – Sidney, NY,
Conducted evaluations of training courses to uncover areas in need of improvement.
Arranged ongoing technical training classes for staff members.
Mentored team members to succeed and advance within department and company.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Presented training information via role playing, simulations and team exercises.
Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
Effectively trained instructors on techniques for classroom management for student learning.
Supervised average of 10 training specialists in Vocational training department, overseeing work, optimizing performance and motivating excellence.
Led trainings for up to 10 employees on weekly basis.
Identified key skill gaps in Vocational training department employees and created training classes to effectively educate target individuals.
Offered specific training programs to help workers improve communication and effective documentation.
09/2013 to 12/2014
Career CounselorSave The Children – Jackson, MS,
Assisted individuals in making career-related decisions by conducting assessments to measure skills, abilities and interests.
Developed career and education plans based on individual needs.
Worked with team to continuously improve career and placement opportunities for students.
Connected with business and recruiters to build relationships and increase opportunities for students.
Earned positive feedback from parents regarding career counseling and student learning success.
Maintained case files and documented actions.
Consulted with clients to build effective search strategies for desired jobs.
Worked with individuals to complete application documents for relevant vocations.
Completed initial assessments and provided counseling sessions to cover all aspects of client history, situation and skills.
Provided individualized counseling approaches based on socioeconomic status and cultural background.
Taught workshops on building resumes, completing applications and searching for jobs.
Established and enforced rules for behavior and procedures for maintaining order among caseload of 90 students.
Strengthened community outreach by liaising with local applicants to determine enlistment eligibility and counsel candidates on program options.
Cultivated relations with key influencers, including parents, educators and community officials in 3 high school programs to maximize students success.
09/2007 to 09/2013
Family Service CoordinatorUmoja Head Start Academy – City, STATE,
Completed intake assessments on families to determine service needs.
Supported needs of at-risk families with housing, food and other critical assistance.
Discussed eligibility requirements for different services to help families gather required information and documentation.
Protected children by identifying risks and implementing protective actions and improvement plans.
Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
Monitored program activities and participation to assess utilization and close service gaps.
Identified appropriate community resources and provided referrals for services.
Entered client data in centralized database and maintained up-to-date case records for all clients.
Worked with community resources to engage youth in pro-social activities and help families access services.
Interviewed family members to assess situations, capabilities and problems.
Referred family members to outside support options to assist with coping during times of increased stress.
Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
Managed parent support groups addressing topics such as positive discipline and parenting styles.
Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
Conferred with clients to discuss options and goals for various services.
Education and Training
Expected in 05/2022
Master of Arts: Human Service/Executive Leadership Liberty University - Lynchburg, VA GPA:
Expected in
: Sociology Claflin University - Orangeburg, SC GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Created highly effective new Vocational Training opportunities that significantly impacted efficiency and improved operations.
Promoted from Social Development Director to Deputy Center Director-Programs Director, in less than 12-months
Led team to achieve top 5 in performance, earning recognition from upper management and financial reward.
Activities and Honors
Co-Founder non-profit Sisters Making A Difference (S.M.A.D) (2018 - present)
Author (self-published autobiography Titled: "On THe Steps"
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