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program project manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

I am a Project/Program Management professional who has been responsible for the design and planning of a wide variety of different project initiatives. I have a background in Operations and Vendor Management, Risk and Compliance, Financial Planning and Data Analysis. Detail-oriented Program Manager with 10 years of leadership experience and proven ability to work with independent contributors to complete projects on-time and under-budget. Fantastic collaboration skills looking to bring multitasking and problem-solving to a [Area of expertise] organization.

Skills
  • Technical Agile, Scrum, Project Management, Communications, Financial P&A, Creative Problem Solving, Process Improvement
  • Applications Adobe Pro, Google Drive, JIRA, Microsoft Office, Teams, Quickbooks, SharePoint, Slack, IrinDocs, Building Management Systems
  • Program leadership
  • Budget coordination
  • Performance monitoring
  • Documentation proficiency
  • Team leadership and direction
  • Policy and procedure improvements
Work History
Program Project Manager, 10/2016 to Current
Accenture Contractor JobsRichmond, VA,
  • Responsible for project and program management tasks relating to risk management programs, operations management, process improvements, and cross-functional project management.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Supported Human Resources to create policies, procedures and training modules for regulatory compliance programs, employee onboarding, safety and security.
  • Generated contact management procedures and vendor evaluations for additional risk mitigation, procurement and logistics reliability.
  • Facilitated drills to support regulatory compliance laws and business continuity programs.
  • Trained and mentored teams in project management methodologies; supporting employee career development.
Assistant Project Manager, 01/2015 to 01/2016
Gannett FlemingTampa, FL,

· Assisted management team with operations planning of construction projects.

· Closely collaborated with project members to maintain tactical control of project budgets and timelines to keep teams on task and achieve schedule targets. Identify and quickly address problems.

· Designed a customer satisfaction survey and implemented process improvements based on customer recommendations.

Finance Operations Associate, 01/2010 to 12/2015
Internap CorporationFranklin Park, IL,
  • Developed and updated tracking spreadsheets using [Program].
  • Collected, arranged and input information into database system.
  • Managed bookkeeping, prepared budgets and cost reports.
Education
Bachelor of Science: Project Management, Expected in
Wentworth Institute of Technology - Boston, MA
GPA:

GPA: .90, Summa Cum Laude

Accomplishments
  • Helped create Global Risk Programs including Enterprise Risk Management, Business Continuity, Regulatory Compliance, Compliance Training and Crisis Management.
  • As a member of the ERM Steering committee, developed and documented company policies and procedures and conducted ERM training sessions and emergency response exercises.
  • Project and Operations Management.
  • Drove cross-functional agile teams, vendors and contractors while communicating KPI's, press-releases, launch schedules, and budgets to key stakeholders.
  • Consistently outperformed KPI's based on culture survey results.
  • Tackled ad hoc projects including life-cycle management, financial planning and analysis, initiative design and development, communications strategy, team building, training and project retrospectives.
  • Facilitated strategic and tactical discovery sessions to identify process improvement opportunities based on customer and employee requests, competitive intelligence, data and market analysis.
  • Program Project Manager.
  • Responsible for project and program management tasks relating to risk management programs, operations management, process improvements, and cross-functional project management.
  • Details include the following:.
  • Risk Management: Business Continuity, Regulatory Compliance, Emergency Response and Crisis Communications.
  • Conducted drills, exercises and training.
  • Developed tactical plans, created policies, procedures and modules for compliance training and helped create an ERM Steering Committee.
  • These initiatives have slashed 28% off insurance premiums.
  • Operations Management: Critical Infrastructure, Facilities, Technology, Finance and Systems Management.
  • Lead ad hoc projects, controlled multi-million dollar operating and capital budgets, implemented new systems and software's and managed construction and maintenance of new and existing office space and equipment.
  • Workflows, Procurement, Contract and Vendor Management.
  • Developed workflow management systems, regulated contracts, vendor evaluations and drove KPI's which consistently exceeded performance based on culture survey results.
  • Facilitated discovery sessions to identify opportunities based on customer and employee requests, competitive intelligence, data and market analysis.
  • Project Management: Team Building, Mentorship, Onboarding, Communications and Stakeholder Management.
  • Trained and mentored cross-functional teams in agile methodologies to assist with development efforts.
  • Supported new employee onboarding and training.
  • Managed key stakeholders and all internal and external communications.
Certifications

Program Management Exercise & Evaluation (HSEEP), Department of Homeland Security - 2018

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Resume Overview

School Attended

  • Wentworth Institute of Technology

Job Titles Held:

  • Program Project Manager
  • Assistant Project Manager
  • Finance Operations Associate

Degrees

  • Bachelor of Science

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