Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Motivated with experience successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills.

Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Driven student leveraging studies in psychology seeks real-world experience. Offers strong interpersonal and task prioritization skills.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Ambitious, career-focused jobseeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

  • Documentation and paperwork
  • Applicant engagement
  • Proficiency in Service Now
  • Resource information
  • Effective communication skills
  • Program knowledge
  • Application Review
  • Multitasking abilities
  • Good listening skills
  • Analytical skills
  • Leadership
  • Reading comprehension
  • Teamwork
  • Collaboration
  • Customer Service
  • Good telephone etiquette
  • Organization and Time management
  • Self-motivated professional
  • Computer proficiency
  • Data management
  • Compassion
  • Customer service
  • Adaptability
  • Flexible & Adaptable
  • Training & Development
Work History
04/2021 to Current
Program Eligibility Specialist (Remote) Topgolf Centennial, CO,
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Educated patients on eligibility and affordability options by offering insightful information.
  • Documented all communication with applicants and inputted information into system using Service Now.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Managed processing of all benefits applications, including those for financial assistance and food stamps.
  • Communicated with people from various cultures and backgrounds on application process.
  • Inputted all gathered information and researched data on applicants into computer system using Service Now
08/2017 to 09/2019
Perc Leader Biggby Coffee City, STATE,
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Trained employees on our operating system and assigned duties.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Mentored and guided employees to foster proper completion of assigned duties.
05/2018 to 08/2019
Bartender Sherry Lee’s Bar And Grill City, STATE,
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Developed drink menu with creative cocktails, contemporary wines and craft beers.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Consulted with managers to organize special events and promotions.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Improved and applied social media marketing strategies to increase patronage.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Kept bar presentable and well-stocked to meet all customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour.
Expected in 05/2017
Associates Of Arts : Psychology
Southwestern Michigan College - Dowagiac, MI
  • Member of Phi Theta Kappa
  • Dean's List Spring 2016 and Summer 2016
Expected in 12/2020
Bachelor’s Of Science : Psychology
Western Michigan University - Kalamazoo, MI
Expected in 05/2025
Master Of Science: Clinical Mental Health Counseling
Grand Canyon High School - Grand Canyon, AZ

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    School Attended

    • Southwestern Michigan College
    • Western Michigan University
    • Grand Canyon High School

    Job Titles Held:

    • Program Eligibility Specialist (Remote)
    • Perc Leader
    • Bartender


    • Associates Of Arts
    • Bachelor’s Of Science
    • Master Of Science

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