Highly enthusiastic customer service professional with 10 years client interface experience. Also, dedicated to maintain customer satisfaction and contribute to company success. Able to adapt quickly to new environments and comfortable being physically active for entirety of extended shifts.
Proficient in Microsoft Word, Power Point, Excel, Microsoft Access, HTML5, CSS, SQL, MYSQL.
Licensed Security Guard, State of New York-2010-present
Licensed Fire Guard, State of New York-2011-present
CPR Certification, American Heart Association-2011-present
A+ Networking Certified, TestOut-2015-present
Developed highly empathetic client relationships. Cross-trained and provided back-up for other customer service representatives when needed. Attend to the security needs of multiple corporate properties both during and after business hours. Monitor closed-circuit television footage to check for suspicious activity. Issue security badges and screen visitors to premises. Enforced company rules, policies, and procedures with guests and company staff.
Worked on variety of commercial, corporate, industrial, and retail sites. Quickly learned site protocols and enforced rules. Adapted easily to changing circumstances, policies, and conditions. Front desk consultant to a variety of companies. Compiled evidence for law enforcement and company management in event of any prosecutable disturbance, vandalism, theft, or injury. Over see of various numbers of professional security officers.
Collect tickets or money for rides. Ensure appropriate number of people can get on rides. Ensure children are the appropriate height and age for rides. Latch passengers in securely. Board passengers onto ride. Explain safety procedures to riders. Point out evacuation routes. Operate equipment that starts and shuts down ride. Entice patrons by describing the actions of the ride. Ensure passengers are secured safely. Inspect equipment to detect wear and tear. Perform minor and major repairs. Stop vehicle and de-board passengers in case of emergencies. Provide assistance to patrons entering and exiting ride. Space rides operated in cars or sections to avoid danger of collisions.
Clean up debris around ride. Operate music during ride. Keep an eye on patrons and their movements to ensure they are not in any danger.
Remove disorderly, obnoxious, or sick people from rides. Install and breakdown rides. Enforce all safety regulations and stay current with safety rules and procedures.
Coursework emphasis in Networking, Programming, Technical Support, Web Development, Business Administration and Organizational Development
3.41 GPA, Member of the honors society
Member of The Black Male Initiative
Founding Member Of Second Chance with Technology
Student body government representative
Continuing education in BA-Computer Systems Technology
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